LoyaltyLion Pricing, Features, Reviews & Alternatives

LoyaltyLion

Loyalty & engagement platform for eCommerce

4.8/5 (15 reviews)

LoyaltyLion overview

What is LoyaltyLion?

LoyaltyLion is a data-driven loyalty and engagement platform utilized by eCommerce brands worldwide. Merchants use LoyaltyLion to create fully customised loyalty programs and increase customer engagement, retention and spend with points and rewards, referrals, integrations, customer communications, and more. LoyaltyLion’s points and rewards are designed to give customers a reason to return and spend at the user’s store. Customers can earn points for any on-site activity, including purchases, leaving reviews or making referrals. LoyaltyLion allows customers to exchange points for rewards such as vouchers or gift cards. Users can also set custom rewards like free products or shipping.

Users can send customers personalized loyalty emails to remind them of their available points balance and to encourage site visits. On-site loyalty notifications alert customers to any other available rewards or earning opportunities while browsing. Desktop and mobile notifications help users reach program members on whichever device they use. LoyaltyLion supports fully branded loyalty experiences, allowing users to create and customize their own full-page loyalty program complete with their store’s main theme. Users can embed their loyalty components on either product or post-purchase pages, and encourage advocacy from existing customers by promoting incentivized email, social and mobile referrals. Customers can also receive points for social media likes and shares. Users can analyze loyalty data to gain insight into program performance, as well as individual buying behaviors. LoyaltyLion integrates with marketing tools like ESPs, help desks, subscription partners, and review platforms.
loyaltylion.com

Pricing

Starting from
$159/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

B@7a7d12c5
LoyaltyLion screenshot: Follow the simple setup wizard to launch in minutesLoyaltyLion screenshot: Encourage customers to return with loyalty rewards and inbuilt reminder emailsLoyaltyLion screenshot: Reward customers for successful referrals via Facebook, Twitter, email, and blogsLoyaltyLion screenshot: Each store can offer different rewards and incentives

LoyaltyLion user reviews

Excellent
12

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.7
  4.6
Alex J.

Very good loyalty software but could use a few upgrades

Used daily for 1-2 years
Reviewed 2019-04-01
Review Source: Capterra

Overall I've been happy with Loyalty Lion. For the price compared to other solutions out there, it can't be beat. Would highly recommend to anyone looking for a loyalty program for their store.

Pros
It's quite easy to use and integrate with BigCommerce. They also have a lot of great features such as points for following on social media, writing reviews, referring friends, etc in addition to points for purchase. They also have a great email platform that sends our emails to customers when they sign up, when they have enough points to redeem a voucher, as well as a monthly reminder to use their points.

Cons
I would like to see an updated user interface. It's showing it's age. I would also like the ability for customers to automatically use their points during checkout (I believe this is available for Shopify but not BigCommerce, which we use).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ben S.

Easy to setup and requires very little attention once the loyalty programs are running

Used daily for 2+ years
Reviewed 2018-12-04
Review Source: Capterra

Loyalty Lion are a great company to work with. They like to keep things simple, as do we, and the approach is working nicely.

Pros
Once setup, this requires very little attention. The integrations are great and admin dashboard is easy to navigate and use. The customer service team are always fast to respond if you ever need them.

Cons
The emails that are sent out from Loyalty Lion out of the box can be basic in appearance, but with the ability to hook up with Mailchimp and Bronto etc. for sending this hasn't held us back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Good Tools

Used monthly for free trial
Reviewed 2018-12-04
Review Source: Capterra

Pros
Options Price Facilityes Look and Feel Speed

Cons
Only English Time of Propagation learning curve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Carlos G.

Incredible Price Structure | Easy to Set-up | Powerful Features | Incredible Customization & Support

Used daily for 6-12 months
Reviewed 2018-12-19
Review Source: Capterra

Paid more at the beginnig than with our previous loyalty program (S-Loyalty), but the value was incredible. Customer value went way up, and I was able to see which rewards get used the most, and get a higher Customer Lifetime Value.

Pros
Pricing is incredible for larger companies, and I've compared between Smile.io, Swell, S-Loyalty, and Loyalty Lion. The set up is easy, and integrations available are superb. Plus you can customize rewards to really influence customer behaviors to maximize customer value, either through revenue or engagement.

Cons
Would love if they could have more integrations to other apps, which I'm sure with time they will.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Danny T.

The most powerful one-click integration Rewards program out there!

Used weekly for 6-12 months
Reviewed 2018-12-04
Review Source: Capterra

I would recommend LL to any Shopify merchant that is looking to get started with a robust one-click integrated Rewards program!

Pros
Thanks to how easy it was to migrate from our old rewards program and simple it was to set up with LoyaltyLion, we were able to launch really quickly and saw an immediate increase in customer engagement and retention!

Cons
The only downside is that we use ReCharge for our subscription platform and LoyaltyLion doesn't integrate too deeply with ReCharge. You can generate ReCharge coupons using LL but you can't reward customers for month after month loyalty.

Response from LoyaltyLion


Thanks for the feedback Danny! Merchants using our integration with ReCharge are able to reward month after month loyalty using tiers - for example a customer who subscribes could be put into an exclusive subscriber tier and therefore get access to exclusive benefits that non-subscribers don¿t receive. Please do get in touch with support@loyaltylion.com if you¿d like assistance getting that set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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LoyaltyLion pricing

Starting from
$159/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

LoyaltyLion's pricing is based on the number of orders a store receives per month. A free plan is available on Shopify, but there are four other paid plans.
- Small Business (800 orders per month): $159 per month
- Classic (up to 2000 orders per month): $399 per month
- Advanced (up to 4000 orders per month): $699 per month
- Enterprise: Contact LoyaltyLion for pricing information

LoyaltyLion features

API
Activity Dashboard
Alerts/Notifications
CRM
Customizable Branding
Email Management
Email Marketing
Third Party Integrations

Access Controls/Permissions (294 other apps)
Calendar Management (308 other apps)
Contact Management (364 other apps)
Customer Database (325 other apps)
Customizable Templates (310 other apps)
Data Import/Export (428 other apps)
Mobile Access (402 other apps)
Reporting & Statistics (412 other apps)
Reporting/Analytics (628 other apps)
Search/Filter (309 other apps)
Social Media Integration (309 other apps)
Surveys & Feedback (292 other apps)

Additional information for LoyaltyLion

Key features of LoyaltyLion

  • CSS theme editor
  • Campaign management
  • Customer activity reporting
  • Customer activity tracking
  • Customer advocacy rewards
  • HTML editor for emails
  • In-built analytics
  • In-cart rewards, instant points & tiers
  • Integrated loyalty program
  • Loyalty emails
  • Loyalty points & rewards
  • Loyalty tiers
  • Mobile referrals (WhatsApp)
  • On-site loyalty notifications
  • Real-time statistics
  • Referral incentives
  • Referral widget
  • Referrals
  • Review incentives
  • Rewards management
  • Shopify POS integration
View All Features

Benefits

• Encourage repeat purchases by rewarding onsite activities such as site visits, purchases, birthdays, and more.

• Offer rewards including free shipping, exclusive products and money off vouchers.

• Encourage customers to act as advocates by incentivizing positive reviews with points.

• Use loyalty emails and on-site notifications to keep customers engaged and communicate points.

• Acquire customers more cost-effectively through referrals via email, Facebook, Messenger, Twitter and WhatsApp.

• Create up to four customizable tiers with exclusive benefits and place customers in tiers based on behaviours or actions.

• Create an integrated loyalty program with an interactive, on-brand loyalty experience customised to reflect your brand.