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Operata
Real-time performance monitoring for cloud contact centers
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Operata - 2026 Pricing, Features, Reviews & Alternatives
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Operata overview
What is Operata?
Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.
Operata provides insights like real-time digital experience and agent feedback for preventing and solving issues and 3rd-party sentiment and Voice-of-Customer data correlated with IT and Ops performance.
Key benefits of using Operata
• Single data view: View carrier flows and routing performance with instant visibility on every issue encountered.
• Optimize your spend: Gain insights to manage resources better, optimize flows, reduce call length, and lower costs.
• Proactive answers & end-to-end observability: Obtain actionable insights into every call at every moment - across agents, desktops, browsers, CCaaS, cloud regions, and carriers.
• Learn from billions of minutes: Large data sets and diverse sources drive baseline comparison Vs trends. Gain deep insights into health & focus areas for improvement.
• Measure real ‘people experience’: At a glance, CX and AX scores rate audio traversing your systems using ITU perceptual quality standards.
• Resolution orchestration: Use workflow and alerts to automate actions to remediate problems, raise tickets, and reroute calls.
Starting price
per month
Alternatives
with better value for money
Operata’s user interface
Operata reviews
Overall rating
No reviews
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Operata's features
Operata alternatives
Operata
Starting from
3000
Per month
LiveAgent
Starting from
15
Per month
Reveal
Starting from
No pricing info
Salesforce Service Cloud
Starting from
25
Per month
Operata pricing
Value for money rating:
Starting from
3000
Per month
Usage Based
User opinions about Operata price and value
Value for money rating:
Operata integrations (3)
Top integrations
Operata support options
Typical customers
Platforms supported
Operata FAQs
Operata has the following pricing plans:
Starting from: $3000.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Operata?
Operata has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Operata support?
Operata supports the following languages:
English
Q. Does Operata offer an API?
No, Operata does not have an API available.
Q. What other apps does Operata integrate with?
Operata integrates with the following applications:
CXone Mpower, ServiceNow, Amazon Connect