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rezStream Logo
rezStream
4.7
(113)

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Hotel property management software

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rezStream Features

Features Summary

Functionality

4.6

/5

113

Total features

65

6 categories

rezStream features

Activity Dashboard
Alerts/Notifications
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting

Common features of Hospitality Property Management software

API
Activity Dashboard
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
CRM

Price starts from

40

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

113

Price starts from

40

Per month

visit website

Total Features

65

Unique features

  • Data Synchronization

  • Front Desk Management

  • Invoice Management

  • Email Templates

Functionality

4.7

/5

5.5K

Price starts from

16

Per month

visit website

Total Features

118

Features in Common

31

Unique features

  • Attendance Management

  • iCalendar Support

  • Rescheduling

  • Treatment Packages

Functionality

4.5

/5

5K

Price starts from

0.79

Per month

learn more

Total Features

57

Features in Common

16

Unique features

  • Barcode/Ticket Scanning

  • Conferences/Conventions

  • Exhibit/Vendor Management

  • Online Ticketing

Common rezStream comparisons

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WebRezPro logo
rezStreamvsWebRezPro
rezStream logo
ResNexus logo
rezStreamvsResNexus
rezStream logo
Newbook logo
rezStreamvsNewbook
rezStream logo
Hostaway logo
rezStreamvsHostaway

Reviewers who mentioned features said:

DD
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Dana D.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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rezStream has been great for our business.

Reviewed 2 years ago

With the exception of the credit card information issues, our experience with rezStream has been awesome. I love the fact that we can call a phone number for technical support and talk with someone knowledgeable with no language barriers. They always resolve any issues we have.

Pros

We have used rezStream for years. Several years ago we switched over to the cloudbased system. Our database was transferred to the new system and we have been on it ever since. The cloud based system is expensive, but it is much safer because the data is stored in the cloud and we don't have to worry about backing up our system any longer.

Cons

I like the fact that it integrates with Booking.com and Expedia and that works pretty well. The part that I HATE about rezStream is the credit card part. We have to pay a separate fee for a service to store the credit card information for the reservations from the 3rd party booking sites like Expedia and Booking.com. We also have to pay for storing the credit cards on the reservations that we book...

Vendor response

Thanks for the review Dana. we do offer a much more seamless solution for the credit cards so be sure to reach out and we can talk about that. We appreciate the feedback and glad you are happy overall with rezStream Cloud!

SK
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Sherrie K.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good solid pms plus emarketing and website design all from one source.

Reviewed 2 years ago

Overall, support had been very good and responsive. Appreciate having a single company that provides PMS, integrated cc processing, and eMarketing/website design.

Pros

Dashboard, occupancy map, and integrated credit card processing.

Cons

Still some reporting features missing. Editor for email templates not very user friendly, not wysiwyg. No email integration or ability to do attachments to email.

Vendor response

Thank you for your review Sherrie. We appreciate the feedback and do listen to customers. Some of the things you mentioned are being actively worked on. keep letting us know how we can improve!

CL
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Crysty L.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User-friendly and mobile-ready

Reviewed 5 years ago

It's great overall. No glitches, crashes, or anything tragic. It's smooth, easy to operate and understand. My staff took to it readily. The setup was easy and the customer support folks have been good all along to answer any weird questions. They seem interested in what features we may need and ideas we have to improve it as well.

Pros

I love that I can sign on to the software from my phone wherever I am and check availability, make a reservation, take a payment, whatever I need to do. That frees me up (and my staff) from being locked to a desk or office all day. I also don't have to carry a laptop around. I made a guest reservation while I was hiking last week - so sweet!

Cons

The reports module is still lacking some pretty important pieces that make monthly reporting, trend analysis, comparisons a bit more difficult than I like. They are working on it continuously and more options are becoming available, but it needs some intense attention in order to provide all that I need for reporting.

TH
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Tina H.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Resort owner

Reviewed 7 months ago

Being a first time business owner rezstream has been a lifesaver. The reservation system software is very simplified! They have excellent customer service, which is very important to me! Thank you for being part of our new adventure September 30, 2023 will be our one year anniversary of being a Resort owners!

Pros

How simplistic the program is and customer service

Cons

The only thing I would say is, I would like to be able to have the option of texting my guests without an additional cost right on the people tab. and to be able to send mass of text or email (letter) and to add a document from my person files to all currently active guests!

Vendor response

Thanks for the awesome review, Tina! We strive to make a simple, yet powerful reservation system so glad that you are benefitting from that. We also appreciate the feedback. Stay tuned for upcoming releases and as always, let us know if we can help in any other way!

JS
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Joshua S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cannot run my business without RezStream

Reviewed 10 months ago

beyond the platform itself, the customer service is unmatched from any other. They respond super quickly and their support is almost always right on point.

Pros

The system is intuitive and user friendly. My entire business from bookings to revenue management to collecting critical guest communications runs off this platform.

Cons

I would write down some missing functionality but i just read a newsletter that those features are coming soon so i really can't think of anything.

EP
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Eva P.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Booking Engine & Property Management System!!

Reviewed 10 months ago

Love working with the rezStream team!

Pros

Easy to use, intuitive system. Easy to learn for beginners.

Cons

Nothing. We use it at both our properties (one with 16 rooms & one with 19 rooms) and are very pleased with it.

Vendor response

Thank you for the awesome review, Eva! I am glad you are enjoying the ease of use and intuitiveness of the system. I'll be sure to share with our developers since that's their goal! Thanks for being a great customer and as always, let us know how we can help in the future!

KJ
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Katheryn J.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rezstream - move from Desktop version to Cloud version

Reviewed a year ago

Overall, very happy with the product and the service. Follow up from tech staff is quick and efficient.

Pros

Rezstream Cloud is fast and easy to navigate. The functions are straight forward and comprehensive. There are many new options the old desktop version did not have. As reluctant as I was, after having used the Rezstream desktop version for 13 years, I am finding I really like the cloud version. I also like that I can access the software from all of my devices, quickly and efficiently making reservations and completing tasks from anywhere.

Cons

The only issues I have had are with the printouts of the reports. But most importantly, the occupancy map. This is a printout our entire staff uses every day. The old print was clear and easy to read. The new is not. If I could change one thing, it would be that.

Vendor response

That is such an awesome review Katheryn! Thank you so much for taking the time to provide such great insights. I will make sure I bring your comments about printing the Occ Map to the team. Happy Holidays and thanks again!!

GW
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Gloria W.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RezStream takes good care of our small business

Reviewed a year ago

RezStream has the heart of a small business too. We feel like they're an integral part of our business, part of our team. We're very satisfied customers.

Pros

Ours is a mom and pop shop. Whenever we have a question or need, we email support and get almost immediate response. (They're in Colorado, nice over the phone.)

Cons

Wanting to analyze past time periods, we have not found their "Reports" to work well. But our business is unique in some ways.

Vendor response

Thank you for the kind words, Gloria. We are a small business and LOVE working with other small to medium sized independent properties like yours! I'd love to learn more about your report requests when you have time. Feel free to email us anytime.

DM
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Daniel M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Simply the BEST decision ever made for my business.

Reviewed 8 years ago

I can't be happier with Rezstream Cloud PMS. The BE The booking engine's design is easy to use for customers. The Rezstream team did a great job matching the look of my website making the transition between the pages seamless. The Cloud Interface My wife and I run a small cabin business. Like many couples, we compliment each other with different skills. I'm the tech guy and she's the friendly...

Pros

No pros were added to this review

Cons

No cons were added to this review

CS
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Christopher S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Our B&B has used Rezstream for 3 years now. Our experience with Rezstream has been great.

Reviewed 6 years ago

We are able to make reservations for our B&B and cottages as well as allow customers to book online. There are many automatic features that help give us more time for other responsibilities.

Pros

We like the simplicity of the Occupancy Map and the (relatively) new ability to change the rates and minimum number of nights on the fly with the Quick Rate Editor. We also like the invoicing feature, which we use for more than just the lodging. Another feature that we use a lot is the ability to send letters, such as invoices and confirmations. The automatic letters prior to arrival and after departure are excellent as they relieve us of some of the responsibility.

Cons

I wish the software most more user friendly on mobile devices. We like the cloud because we can make reservations from anywhere, but going through the reservation steps on a mobile device can be difficult.

MW
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Martina W.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software with best customer support

Reviewed 2 years ago

Overall experience is great. Whenever I had a problem, RezStream was right there to help

Pros

RezStream is easy to use. They constantly improve the software, listen to what customers have to say and they have the best customer support

Cons

The only thing I don't like - but this may be user error - is that I have to look at the person to see their arrival time. It would be great if that was visible on the dashboard. I will mention that also directly to them

Vendor response

Hi Martina! Thanks so much for your review and for being a rezStream Customer. That's a great suggestion. If you haven't already seen it, we did recently release an update so you can see that information right on the occupancy map (Calendar) without the need to click anything! I will create the suggestion to add it to the dashboard as well. As always, let us know if we can help with anything else!

CS
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Clint S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great longstanding Relationship, best in the Industry

Reviewed 2 years ago

This company is the very best in this platform. I could not imagine ever using another Property management Software. That would be really stupid, being an American based company is priceless..

Pros

The customer support being based in Denver is the best. Same day resolution to any issue that comes up.

Cons

The change to the cloud was a bit tricky, would never go back. There is really no downside to Rezstream.

Vendor response

Thank you so much for the review! Glad that you are enjoying the support and service and also nice to see that you love the new cloud version! Thank you for being part of the rezStream family!

CB
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Chrystal B.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cabin Rental

Reviewed a year ago

I have always had the best experience with rezstream, the very few problems I have had were able to be resolved quickly by the friendly customer service team!

Pros

I love the ease of access and booking. Everything is easily accessed with great option and made simple enough to use very easily.

Cons

I wish you were integrated with Remotelock.

Vendor response

Thank you for the great review Chrystal! Glad to hear you are finding it easy to use and enjoy the customer support. I'm excited to tell you that we will be soon releasing an update with an integration to an SMS platform that will work with Remotelock! keep an eye out, there are several new, exciting releases coming this spring!

LK
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Leina'ala K.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rezstream Cloud

Reviewed 4 years ago
Pros

We've been using Rezstream since 2009. We switched from Rezstsream Pro to the cloud version I think the end of 2018. Software is user friendly and I like that I can log into the system via the web.

Cons

I wish there was a mobile app for this software.

CH
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Catherine H.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool

Reviewed 5 years ago
Pros

The customer service can't be beat. Professional, patient, responsuve, they have resolved every issue I've encountered.

Cons

Some of the features are in need of upgrading. Entering new rates is a manual, tedious process. If we want to give a 10% discount, we can't just enter 10% and it calcualtes it. We have to do the calcuations ourselves and enter the dollar amounts. Another item that would be helpful is a reservation notification from RezStream. Now I have to go to the site each time or rely on the OTAs to send me notification. One email would solve it all.

LC
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Lionel C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I would buy again

Reviewed 5 years ago

There is not a perfect system out there but what I will say is the customer support is awesome! They are very much a follow through team. They understand the needs of the system being up and running. If you are a business like ours, up time is the most import part of sales.

Pros

I like the rebus power the system if you use it all. Very powerful

Cons

The set up it takes for setting up the system for your business

EH
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Ernest H.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Simple Hospitality System

Reviewed 2 years ago

Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.

Pros

The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works).

Cons

An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day.

Vendor response

Hi Ernest. Thank you for the review! We love hearing from our customers. I will make sure we add the resizing of the out of service to the future requests. We will also reach out regarding that bug you are seeing to give you a status. Thank you again for the feedback and for being a loyal customer of rezStream. Have a wonderful day!

LL
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Lori L.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very User Friendly

Reviewed 2 years ago

From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for.

Pros

The transition from our previous system to RezStream went quite smoothly. A few bumps but that is to be expected with any change. RezStream tested the integration of our old system to theirs before we made the change. The support from RezStream is great, they are quick to reply to emails and help or fix any issues that have come up.

Cons

RezStream has changed, updated or created reports and other areas of the software that were not functioning they way we would like. So at this time there is nothing that I lease like about the software that I can think of.

Vendor response

Hi Lori. Thanks so much for taking the time to review rezStream Cloud. We are so happy that you are happy! As always, let us know if we can help. Thank you for being a rezStream customer!

SH
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Stephen H.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The RezStream Cloud is a great property management system (PMS).

Reviewed 4 years ago

I have no complaints about RezStream over the 15 years that I have used their products. All the RezStream staff since 2005 and to date were professional, courtesy and a pleasure to work with, whether you need help in marketing, website design or to solve an issue they are always there to help. There are other PMS companies out there that offer all the bells and whistles yet when it comes time to get support when you need it most, good luck trying to get a quick response. You are in good hands with RezStream.

Pros

I have been with RezStream since 2005 and worked with [SENSITIVE CONTENT HIDDEN] who at the time was a [SENSITIVE CONTENT HIDDEN] of RezStream. I have used both RezStream Pro PMS and then switched over to the RezStream Cloud PMS in 2017. The RezStream Cloud is very user friendly and easy to learn. We can train our front desk staff very quickly in a few days which is a major plus. Not only is the RezStream...

Cons

In the begining of the RezStream Cloud was lacking reports, I needed better detailed reports for our particular needs. After about 6 months they rolled out a new updated version of the Rezstream cloud which I was then able to create the reports that I needed.

Vendor response

Thank you for the wonderful review and for being such a long time customer of rezStream. As always, please let us know if/when you need any help!

VP
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Vicki P.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Property Management System and Company

Reviewed 7 months ago

The program is very user friendly, easy to teach newbies, and we especially like the custom color coding which shows us just by looking at the calendar who is gluten free, who’s bringing a pet (one of our inns is pet friendly), who’s checking in late, etc. – a feature I did not find in any other program that I looked at. The interface of the booking calendar is very straight forward. You just click on a reservation and immediately a box pops up on the right with all of the reservation info. Notes are easily accessible, and it keeps a running history page on each guest that tells you when they stayed with you and what room or suite they stayed in. These are all features that assist us in providing our guests with excellent customer service.

Pros

We have two small hotels totaling 30 rooms and suites. I used Rezstream's software program when I started in this business 15 years ago; left them a few years later because they did not have their cloud-based system up and running yet. Have used several others and researched many since then and came back to Rezstream and so happy I did.

Cons

When you try to print out a report the font size comes out miniscule.

Vendor response

Wow! Thank you so much for the wonderful review and the insights! We are so proud of what we've built and are continuing to build and awesome to get feedback like this to show it's working. We'd love to touch base on the report issue though because it should print out with such a small font size. Thanks again and for being an amazing rezStream customer for so long!

AW
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Ann W.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Rezstream at the beach!

Reviewed 2 years ago

I've always had an excellent business experience with the team. I've been a customer for 21 years! I do not remember a negative exchange. The team is always there to help when needed. The product is great and the price is right.

Pros

I've used it since 2000 - way before the cloud. Managed a ski resort at that time with lodging. When I moved to the beach, signed us up here. Really LOVED the old restream. We upgraded after Hurricane Harvey and learned to work with the cloud version. The product does what we need it to do and the sales and support team there are very open to suggestions for updates and new features if we need something. We LOVE the credit card integration! That was a game changer at our property!

Cons

Sometimes there is a long wait for reports to load and I miss some of the old reports. We've learned to work with this. I've been told the slowness is due to our internet, but I have loading problems even when we have full strength bandwidth coming in. Should be faster, in my opinion.

Vendor response

Hi Ann. Thank you so much for being such a loyal customers! It's partners like you that make us successful. We'll continue to work on the system and make it even better. Thanks again and as always, let us know if we can help with anything else!

ZK
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Zwaantje K.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User friendly, safe, easy customization, making our work so much more easy and efficient!

Reviewed 7 years ago

We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem. The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that...

Pros

User-friendly, safe, lots of possibilities to customize. occupancy map shows availability and blocks very efficiently Communicates without issues with the booking engine and also here you can adapt things to fit your business model

Cons

That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier'

CM
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Christie M.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RezStream is very user friendly. A great asset to our hospitality business!!!

Reviewed 4 years ago
Pros

This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.

Cons

The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax.

SL
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Steve L.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not ready for Prime Time

Reviewed 7 years ago

We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system...

Pros

not much but it does do a decent job of capturing reservations but not much more.

Cons

It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system

SS
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Sandy S.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RezStream for Hospitality

Reviewed 2 years ago

They have been great to work with. In two years they have grown the product and continue to invest in updating and want to work with clients

Pros

Ease of use, ability to see needs on the main screen, ease to train new staff and limit their areas to view or alter information. The size of the company allows it to be very responsive to needs.

Cons

Flexibility in some reporting for staff - they are very good to work with however and are working on developing new areas and updates.

Vendor response

Hi Sandy. Thank you so much for your review and for being a rezStream customer! I'm happy to see that we're providing a quality product and support for your business. As always, let us know if we can help with anything in the future. Stay tuned for more exciting new features!!!