This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Snapforce

CRM, call center and telephony software

learn more

Snapforce Alternatives

How do Snapforce alternatives compare?

Salesforce Sales Cloud and Huawei eSpace Contact Center stand out as its top competitors based on similarity, popularity and user reviews. When comparing Snapforce to its top 100 alternatives, Trello has the highest rating, with Salesforce Sales Cloud as the runner-up, and Snapforce ranking 77th place. Trello has the most reviews with a total of 19,849, while Snapforce has 20. Users say Trello tops the list for value for money followed by Salesforce Sales Cloud, while Snapforce comes in 82nd. Users also say Trello and Salesforce Sales Cloud are the easiest to use, while Snapforce takes 70th place.

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Snapforce

Salesforce Sales Cloud

4.4
(16.1K)

Cloud-based CRM & Sales Automation

Features

Total

43

161

83

features in common

43

features in common

Salesforce Sales Cloud's unique features

  • Survey/Poll Management

  • Safety Management

  • Cataloging/Categorization

  • Data Management

Snapforce's unique features

  • Support Ticket Tracking

  • Manual Dialer

  • Role-Based Permissions

  • Calendar Management

Value for money

4.0

0.2

4.2

What users say about Salesforce Sales Cloud's value for money

As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.

MD

Michael D.

The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.

AR

Anonymous Reviewer

Huawei eSpace Contact Center

(0)

Multi-channel communications and telephony platform

Features

Total

5

26

83

features in common

5

features in common

Huawei eSpace Contact Center's unique features

  • Multi-Channel Communication

  • Video Streaming

  • Charting

  • Reporting & Statistics

Snapforce's unique features

  • Call Reporting

  • Activity Dashboard

  • Territory Management

  • Call Monitoring

Bitrix24

4.0
(479)

100% free CRM, collaboration and communication tool suite

Features

Total

65

356

83

features in common

65

features in common

Bitrix24's unique features

  • Customer Database

  • Screen Sharing

  • Data Extraction

  • Pricing Management

Snapforce's unique features

  • Territory Management

  • Blended Call Center

  • Inventory Management

  • Asset Management

Starting from

$49/month

Value for money

4.2
4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Zendesk

4.4
(2.6K)

Service-first CRM company that builds support & sales tools

Features

Total

41

177

83

features in common

41

features in common

Zendesk's unique features

  • Incident Management

  • Onboarding

  • Content Management

  • Discussions / Forums

Snapforce's unique features

  • Multi-Channel Marketing

  • Training Management

  • Employee Management

  • Pipeline Management

Starting from

$19/month

Value for money

4.1

0.1

4.2

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

43

165

83

features in common

43

features in common

LiveAgent's unique features

  • Batch Communications

  • Incident Management

  • Agent Interface

  • Cataloging/Categorization

Snapforce's unique features

  • Purchasing & Receiving

  • Opportunity Management

  • Quotes/Estimates

  • Pipeline Management

Starting from

$15/month

Value for money

4.7

0.5

4.2

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

InfoFlo

4.5
(87)

All-in-One CRM Software Solution

Features

Total

47

125

83

features in common

47

features in common

InfoFlo's unique features

  • Keyword Tracking

  • Ring Groups

  • Recording

  • Calendar Sync

Snapforce's unique features

  • Customer Service Analytics

  • Dashboard Creation

  • Auto-Responders

  • Electronic Signature

Value for money

4.6

0.4

4.2

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

NICE CXone

4.2
(507)

Cloud Contact Center Software

Features

Total

35

117

83

features in common

35

features in common

NICE CXone's unique features

  • Scheduled Recording

  • Third Party Integrations

  • Event Triggered Actions

  • Automated Scheduling

Snapforce's unique features

  • Multi-Channel Marketing

  • Customizable Reports

  • Point of Sale (POS)

  • Product Catalog

Starting from

$100/month

Value for money

4.0

0.2

4.2

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Twilio

4.6
(259)

Voice and messaging for your web and mobile applications

Features

Total

21

77

83

features in common

21

features in common

Twilio's unique features

  • Message Personalization

  • Performance Management

  • Reporting & Statistics

  • Unified Communications

Snapforce's unique features

  • Pipeline Reports

  • Forecasting

  • Financial Management

  • Support Ticket Tracking

Starting from

$0.01

Value for money

4.3

0.1

4.2

What users say about Twilio's value for money

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

Five9

4.2
(394)

Cloud contact and call center software

Features

Total

33

115

83

features in common

33

features in common

Five9's unique features

  • Phone Key Input

  • Multiple Scripts

  • Auto-Dialer

  • Multi-Channel Data Collection

Snapforce's unique features

  • Multi-Channel Marketing

  • Referral Tracking

  • Lead Qualification

  • Interaction Tracking

Starting from

$100/month

Value for money

4.0

0.2

4.2

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

Aircall

4.3
(229)

Phone system for support and sales teams

Features

Total

31

92

83

features in common

31

features in common

Aircall's unique features

  • Phone Key Input

  • Real Time Notifications

  • Process/Workflow Automation

  • Unified Communications

Snapforce's unique features

  • Customizable Branding

  • Real-Time Chat

  • Email Management

  • Client Portal

Starting from

$30/month

Value for money

4.1

0.1

4.2

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

PhoneBurner

4.9
(146)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

33

112

83

features in common

33

features in common

PhoneBurner's unique features

  • Outbound Reporting

  • Duplicate Detection

  • Call Disposition

  • Archiving & Retention

Snapforce's unique features

  • Multi-Channel Marketing

  • Vendor Management

  • Opportunity Management

  • Time & Expense Tracking

Starting from

$149/month

Value for money

4.7

0.5

4.2

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

GoToConnect

4.5
(583)

The first-ever truly unified voice and video solution.

Features

Total

26

92

83

features in common

26

features in common

GoToConnect's unique features

  • Multiple Scripts

  • Caller ID

  • SIP Trunking

  • Call Center Integration

Snapforce's unique features

  • Segmentation

  • Workflow Management

  • Email Marketing

  • Client Portal

Starting from

$19.95/month

Value for money

4.5

0.3

4.2

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

Genesys Cloud CX

4.2
(120)

Mobile optimized cloud call center with multichannel routing

Features

Total

37

121

83

features in common

37

features in common

Genesys Cloud CX's unique features

  • Transcripts/Chat History

  • Video Conferencing

  • FTC Compliance

  • Hotkeys

Snapforce's unique features

  • Support Ticket Tracking

  • Training Management

  • Time & Expense Tracking

  • Pipeline Management

Starting from

$75/month

Value for money

3.9

0.3

4.2

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Kixie PowerCall

4.8
(161)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

22

70

83

features in common

22

features in common

Kixie PowerCall's unique features

  • Collaboration Tools

  • Access Controls/Permissions

  • Real Time Monitoring

  • Answering Machine Detection

Snapforce's unique features

  • Sales Forecasting

  • Billing & Invoicing

  • Customizable Reports

  • Purchasing & Receiving

Starting from

$29/month

Value for money

4.7

0.5

4.2

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

RingCentral Contact Center

4.3
(159)

The Collaborative Contact Center solution from the industry

Features

Total

35

97

83

features in common

35

features in common

RingCentral Contact Center's unique features

  • Scheduled Recording

  • Survey/Poll Management

  • Performance Management

  • Request Assignment

Snapforce's unique features

  • Support Ticket Tracking

  • Financial Management

  • Document Storage

  • Product Catalog

Value for money

4.1

0.1

4.2

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

28

88

83

features in common

28

features in common

uContact's unique features

  • Real Time Data

  • Real Time Notifications

  • Customizable Forms

  • Call Scheduling

Snapforce's unique features

  • Social Media Integration

  • Support Ticket Management

  • Accounting

  • Commenting/Notes

VoIPstudio

4.6
(26)

VoIPstudio: the no-hassle VoIP phone service for business

Features

Total

22

70

83

features in common

22

features in common

VoIPstudio's unique features

  • Call List Management

  • Reporting & Statistics

  • Two-Way Audio & Video

  • Employee Portal

Snapforce's unique features

  • Social Media Integration

  • Case Management

  • Customizable Reports

  • Accounting

Starting from

$4.99/month

Value for money

4.8

0.6

4.2

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

Some colleagues have been asked to install the program on their phone and there has been some reluctance. This is not strictly a VoIPstudio problem, but it is a problem that exists.

AR

Anonymous Reviewer

Freshdesk Contact Center

3.8
(27)

Modern Phone System for customer support & sales

Features

Total

23

64

83

features in common

23

features in common

Freshdesk Contact Center's unique features

  • Access Controls/Permissions

  • Unified Communications

  • Remote Support

  • VoIP

Snapforce's unique features

  • Customizable Branding

  • Billing & Invoicing

  • Customer Service Analytics

  • Commenting/Notes

Starting from

$15/month

Value for money

3.7

0.5

4.2

What users say about Freshdesk Contact Center's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

XCALLY

4.8
(82)

Omnichannel contact center management

Features

Total

27

69

83

features in common

27

features in common

XCALLY's unique features

  • Reporting & Statistics

  • Call Scheduling

  • Monitoring

  • Drag & Drop

Snapforce's unique features

  • Customizable Branding

  • Support Ticket Management

  • Customer Service Analytics

  • Client Portal

Value for money

4.7

0.5

4.2

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

CloudTalk

4.5
(222)

Cloud-based call center software for sales and support teams

Features

Total

34

122

83

features in common

34

features in common

CloudTalk's unique features

  • Local Caller ID

  • Survey/Poll Management

  • Real Time Reporting

  • List Management

Snapforce's unique features

  • Multi-Channel Marketing

  • Vendor Management

  • Lead Qualification

  • Time & Expense Tracking

Starting from

$20/month

Value for money

4.3

0.1

4.2

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

Omnis

(0)

Contact center solution for customer engagement

Features

Total

20

40

83

features in common

20

features in common

Omnis' unique features

  • Performance Management

  • Call Center Management

  • Progressive Dialer

  • Call Routing

Snapforce's unique features

  • Electronic Payments

  • Territory Management

  • Vendor Management

  • Multi-Channel Marketing

CallTrackingMetrics

4.6
(62)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

31

120

83

features in common

31

features in common

CallTrackingMetrics' unique features

  • Self-Service Search

  • Multiple Scripts

  • Campaign Segmentation

  • Local Caller ID

Snapforce's unique features

  • Customizable Branding

  • Lead Distribution

  • Email Management

  • Client Portal

Starting from

$39/month

Value for money

4.6

0.4

4.2

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

Infobip

4.8
(9)

Omni-channel customer communication and engagement

Features

Total

14

62

83

features in common

14

features in common

Infobip's unique features

  • Drip Campaigns

  • Multi-Channel Data Collection

  • Chat/Messaging

  • Channel Attribution

Snapforce's unique features

  • Call Logging

  • Sales Pipeline Management

  • Event Scheduling

  • Call Reporting

Call Center Studio

4.5
(39)

Elevate your customer service with cloud-native call center.

Features

Total

37

118

83

features in common

37

features in common

Call Center Studio's unique features

  • Performance Metrics

  • Macros/Templated Responses

  • Telemarketing Management

  • Remote Access/Control

Snapforce's unique features

  • Support Ticket Tracking

  • Point of Sale (POS)

  • Inventory Management

  • Internal Chat Integration

Value for money

4.7

0.5

4.2

What users say about Call Center Studio's value for money

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Billy G.

It is very bad situation that this software does not work on google chrome browser.

ae

ahmet e.

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

41

143

83

features in common

41

features in common

Zoho Desk's unique features

  • Mobile Access

  • Project Management

  • SMS Messaging

  • Macros/Templated Responses

Snapforce's unique features

  • Sales Forecasting

  • Email Marketing

  • Product Catalog

  • Asset Management

Starting from

$14/month

Value for money

4.5

0.3

4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Salesforce Service Cloud

4.4
(523)

Customer Service & Field Service Management Solutions

Features

Total

48

177

83

features in common

48

features in common

Salesforce Service Cloud's unique features

  • Service Request Management

  • Planning & Zoning

  • Network Monitoring

  • Remote Access/Control

Snapforce's unique features

  • Customer Service Analytics

  • Commenting/Notes

  • Sales Pipeline Management

  • Text to Speech

Value for money

4.1

0.1

4.2

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Creatio CRM

4.8
(81)

Boost marketing, sales and service performance!

Features

Total

41

107

83

features in common

41

features in common

Creatio CRM's unique features

  • Third Party Integrations

  • Document Templates

  • Proposal Generation

  • Analytics/ROI Tracking

Snapforce's unique features

  • Point of Sale (POS)

  • Manual Dialer

  • Inbound Call Center

  • Call Transfer

Starting from

$25/month

Value for money

4.8

0.6

4.2

What users say about Creatio CRM's value for money

I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.

WL

Will L.

Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.

JS

Justin S.

Odoo

4.2
(420)

Full Suite of Integrated Business Apps

Features

Total

58

359

83

features in common

58

features in common

Odoo 's unique features

  • Collaboration Tools

  • Item Management

  • Warehouse Management

  • Fund Accounting

Snapforce's unique features

  • Queue Management

  • IVR / Voice Recognition

  • Outbound Call Center

  • Real-Time Chat

Starting from

$20/month

Value for money

4.1

0.1

4.2

What users say about Odoo 's value for money

We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.

kb

kim b.

It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.

AR

Anonymous Reviewer

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

27

119

83

features in common

27

features in common

Freshdesk's unique features

  • Reporting/Analytics

  • Mobile Access

  • Recurring Issues

  • Alerts/Notifications

Snapforce's unique features

  • Call Logging

  • Team Calendars

  • Accounting

  • Commenting/Notes

Starting from

$18/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

Zadarma

3.6
(36)

Business phone system for companies of all sizes

Features

Total

23

48

83

features in common

23

features in common

Zadarma's unique features

  • Help Desk Management

  • Reporting & Statistics

  • Call Tracking

  • Reporting/Analytics

Snapforce's unique features

  • Sales Forecasting

  • Billing & Invoicing

  • Accounting

  • Commenting/Notes

Value for money

3.7

0.5

4.2

What users say about Zadarma's value for money

I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service.

DV

Dima V.

Call forwarding as of yet does not work. They test calls from their system which is absolutely meaningless.

AR

Anonymous Reviewer

Ricochet360

5.0
(24)

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

44

102

83

features in common

44

features in common

Ricochet360's unique features

  • Template Management

  • Performance Metrics

  • Conversion Tracking

  • Direct Mail Management

Snapforce's unique features

  • Point of Sale (POS)

  • Product Catalog

  • Document Management

  • Data Import/Export

Value for money

4.9

0.7

4.2

What users say about Ricochet360's value for money

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

BH

Brittany H.

It has been a very easy transition and the experience has been great.

CG

Corey G.

TalkChief

5.0
(5)

Business phone system for your modern business needs

Features

Total

32

105

83

features in common

32

features in common

TalkChief's unique features

  • Drag & Drop

  • Third Party Integrations

  • Call Queues

  • Process/Workflow Automation

Snapforce's unique features

  • Multi-Channel Marketing

  • Referral Tracking

  • Lead Qualification

  • Customizable Fields

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

26

48

83

features in common

26

features in common

SpitFire's unique features

  • Automated Scheduling

  • Call Scheduling

  • Caller ID

  • Telemarketing Management

Snapforce's unique features

  • Social Media Integration

  • Team Calendars

  • Accounting

  • Opportunity Management

Starting from

$70/month

Value for money

3.9

0.3

4.2

What users say about SpitFire's value for money

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

PanTerra Networks

4.4
(16)

All-in-one simplifies communication & increases performance.

Features

Total

33

133

83

features in common

33

features in common

PanTerra Networks' unique features

  • Monitoring

  • Mobile Access

  • Communication Management

  • Encryption

Snapforce's unique features

  • Support Ticket Tracking

  • Referral Tracking

  • Training Management

  • Time & Expense Tracking

Starting from

$9.95/month

Value for money

4.3

0.1

4.2

What users say about PanTerra Networks' value for money

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

NH

Nuur H.

Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team. Would definitely recommend.

SG

Sean G.

LogMeIn Rescue

4.6
(132)

Remote support for helpdesks, call centers and organizations

Features

Total

18

62

83

features in common

18

features in common

LogMeIn Rescue's unique features

  • Time Zone Tracking

  • Availability Management

  • Employee Activity Monitoring

  • Remote Support

Snapforce's unique features

  • Pipeline Reports

  • Territory Management

  • Lead Distribution

  • Purchasing & Receiving

Starting from

$149/month

Value for money

4.2
4.2

What users say about LogMeIn Rescue's value for money

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

3CX

4.5
(240)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

20

83

83

features in common

20

features in common

3CX's unique features

  • Multi-Channel Communication

  • Telemarketing Management

  • Virtual Call Center

  • Polls/Voting

Snapforce's unique features

  • Sales Forecasting

  • Territory Management

  • Blended Call Center

  • Customer Service Analytics

Starting from

$145/year

Value for money

4.3

0.1

4.2

What users say about 3CX's value for money

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Dialpad

4.3
(423)

Cloud communications system for enterprises

Features

Total

21

82

83

features in common

21

features in common

Dialpad's unique features

  • Call Queues

  • Secure Data Storage

  • Access Controls/Permissions

  • Employee Directory

Snapforce's unique features

  • Customizable Branding

  • Case Management

  • Financial Management

  • Customer Service Analytics

Starting from

$15

Value for money

4.4

0.2

4.2

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.