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Recommended
Kiran S.
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
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Sociocs is one of the best software for managing social messaging. Easy to handle corporate channels and run multi-channel campaigns. The customer support is good as well.
1. Ease of Use2. Pricing3. Multi-Channel Support
1. Could have more social channels to support.2. Pricing per channel could be better. 3. Customer support could get better
Thank you for using Sociocs and writing a review. Your feedback will help us get better.
Sophia T.
Information Technology and Services, 11-50 employees
Used weekly for 1-2 years
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Sociocs is an exceptional online customer engagement platform that offers a vast array of features and is widely accepted by businesses and professionals alike. The platform facilitates efficient business text messaging and online bulk text messaging with ease and without any complications. Additionally, live chat and web chat messaging are executed seamlessly, with no lag or slowdown.
The most effective communication tool to attract and onboard new clients, as well as to deliver an exceptional online customer service experience, is now available. This tool not only facilitates the acquisition of new customers, but also helps to retain existing ones and significantly expand the customer base. Moreover, it is a highly customizable application that can be downloaded and used easily from the Google Play store, making it widely accessible to businesses. By using this tool, businesses can grow and accelerate their operations to new heights. It offers outstanding social media management capabilities, messenger services, and the best customer service experience available to date.
There have been no issues encountered thus far with this customer engagement tool, which is one of the most effective ways to attract new clients and grow a business exponentially in a highly profitable manner. To remain relevant to the market and business needs, it would be beneficial to incorporate additional features into the app.
It's a pleasure to have you as a customer. Your encouraging feedback is appreciated.
Rahul S.
Higher Education, 1,001-5,000 employees
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I am happy with Sociocs and would like to suggest it to others.
Functionality: Sociocs software that provides useful functions and features to help me manage my social media accounts or analyze social media data is highly valued.Integration: Sociocs software that integrates well with other software and tools, such as CRM systems or email marketing tools, is highly appreciated.Support: I appreciate software that offers good customer support and technical assistance.Security: Sociocs software that provides strong security measures to protect my data and prevent cyber attacks is highly valued.
Complexity: You may dislike software that is overly complex or difficult to use, requiring significant time and effort to learn.Cost: You may dislike software that is expensive, especially if there are other free or lower-cost alternatives available.Bugs and glitches: Sociocs software that is prone to bugs, crashes, or other technical issues can be frustrating for users.Limited functionality: Some of you may dislike sociocs software that lacks certain features or functions they need to manage their social media accounts effectively.
Thank you for your review and feedback.
Rahul K.
Marketing and Advertising, 51-200 employees
Used daily for 6-12 months
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Sociocs is one of the best customer engagement online application platform for businesses and professionals with wider acceptability and numerous features. Business text messaging and online bulk text messaging is done in most efficient manner through this platform without any hassle or trouble. The live chat and web chat messaging is done effortlessly without any lag or slowdown.
Best communication tool for attracting and onboarding new clients and deliver online customer service experience in one of the best way possible. It helps in greater traction of new clients and retain the older ones and increase the customer base significantly. Also, it is highly customizable app and is easily available on Google play store for downloads and use. Has wider acceptability for businesses. It helps in growing and accelerating business to its best level. The social media management, messenger service and best customer service experience attained through this platform till date.
No problem encountered so far. One of the best customer engagement tool for attracting new clients and increase the business exponentially in most profitable manner possible. More and more features should be added significantly so that the app can stay relevant to market and business requirements.
Rahul, Thank you so much for taking time to write a review about Sociocs. Your feedback is much appreciated.
Verified reviewer
Marketing and Advertising, 1-10 employees
Used daily for less than 6 months
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Sociocs is an excellent social media management tool with a plethora of features, making it easier and more efficient for businesses and people to handle their social media accounts. The scheduling and analytics features of this tool are incredibly beneficial; they can save time and track performance respectively. Unfortunately, the pricing model is a bit costly and the analytics feature might not be as in-depth as desired by some users. Although reports of Sociocs being sluggish have been made, it's still worth considering as an option for social media management. It’s important that you weigh up the features and pricing before making a commitment to ensure you get the most out of this software.
Sociocs is a comprehensive and user-friendly software that makes social media management easier for businesses & individuals. It comes with a range of features to streamline the process & ensure maximum efficiency. The scheduling feature of this platform is very helpful; it allows users to plan out their content way in advance. This makes it easy for them to manage their posts without having...
One downside to this software is the cost relative to other social media management programs. It can be quite pricey compared to its competitors. Cost is always an important factor when making a decision, so the difficulty in justifying the price for this solution is understandable. Furthermore, the analytics feature offered does not quite achieve the level of detail desired. Although the platform offers some data on performance, it's not practical and I often have to rely on other software to get a clear idea of my social media metrics. What's more, it can be slow when trying to sort out scheduling and managing posts which is pretty frustrating considering the amount of time wasted. Overall, Sociocs may provide certain beneficial features.
Thank you for your review and feedback.
Chandra S.
Information Technology and Services, 5,001-10,000 employees
Used daily for 2+ years
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This communication tool is the ideal solution for attracting and onboarding new clients, as well as providing excellent online customer service. It is customizable and readily available for download on the Google Play Store. This platform is widely accepted by businesses and has helped many to grow and accelerate their operations. It offers exceptional social media management, messenger services, and the best customer service experience available to date.
Nothing is found that I dislike. This communication tool is a powerful way to attract new clients, increase profitability, and provide excellent customer engagement. Widely accepted by businesses and customizable, it offers exceptional social media management, messenger services, and customer support experience. Regular feature updates are important to stay relevant and accelerate business growth. Available on Google Play Store.
Thank you for taking the time to leave a positive review about our product. We're thrilled to hear our product has met your expectations.
Ankit S.
Automotive, 11-50 employees
Used daily for 1-2 years
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The platform is great at handling real corporate connecting channels and different types of campaigns. It is a great platform to boost the internal structure of an organization in a better and smoother way.
The software has multiple options and I liked its free trial version for new customers. It increases the interaction of the customer with the organization and also gives a deep analysis of customer relationships with the organization.
The platform is great in multiple ways but the pricing structure can be improved by the developers so that new companies can also try. It works little slow while on and even shutdown by itself.
Thank you for your review and feedback.
Abhishek G.
Consumer Services, 11-50 employees
Used weekly for 2+ years
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I will say that it is a platform that every new organization should try because it provides corporate channels for better communication with customers and social media management. The trial version can be great for new users as well.
The best thing about the platform is that it has free trials for new customers. It is a great platform which help the users and organizations in communicating with each other through two way texting conversations, bulks messages and many more.
The platform is great but they can make the price a little better for social media management because there are some other options available in the market with better prices. The UI can be a little better and I have also noticed a slow and lag while working on it.
Thank you so much for your positive feedback.
Gyarshilal K.
Marketing and Advertising, 1,001-5,000 employees
Used weekly for 6-12 months
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I recommend Sociocs to firms searching for a simple and effective consumer communication solution. Its two-way text discussions, bulk messaging, auto messaging, and click-to-chat features make it easy for me to engage with consumers and give excellent service. For firms that value efficient communication and client happiness, I think Sociocs is a good alternative.
I like Sociocs to be perfect for companies trying to improve customer service since I really appreciate streamlined communication. I think Sociocs' two-way text conversations are awesome for building relationships and quickly answering customer queries. With Sociocs, firms are able to SMS large client groups, which is really helpful. Plus, Sociocs automates responses to common questions, saving time and boosting communication. It even allows one-click texting, which makes customer communication even better.
Sociocs to be an excellent communication tool for businesses, but there are a few drawbacks I need to keep in mind. Primarily, Sociocs is a text messaging platform and doesn't offer as many features as some other customer communication tools. Additionally, Sociocs currently has limited integrations with other tools and platforms, which could be a drawback for me. Lastly, while Sociocs is reasonably priced, it may not be the most affordable option for my small business.
Thank you for your review and feedback.
Ashif Ahmed S.
Publishing, self-employed
Used daily for 1-2 years
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Overall this software giving me amazing experience, customer service is mind-blowing, I highly recommend this software to use everyone.
I use this software more than one year. I'm happy about sociocs. Sociocs is very useful and user-friendly. I can improve my customer satisfaction through this Software. Sociocs have best communication tool for customer service experience.
I've no objections about sociocs.i don't find any major issues.
We are glad to have you as a user, and thank you for taking time to leave the online review.
Abhishek J.
Computer Software, 11-50 employees
Used daily for 1-2 years
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Sociocs is a social media management tool that provides businesses and individuals with a wide range of features to help manage their social media presence. It allows us to manage multiple social media accounts in one place. We can schedule posts, track mentions, and engage with our audience without having to log in to multiple social media platforms that can save a lot of time and effort. It provides in-depth analytics and insights into our social media performance. This can help us to understand what content works best, what time of day to post, and how to engage with our audience effectively. It also allows us to collaborate with team members or clients on social media campaigns. We can assign tasks, track progress, and work together to create and publish content.
Sociocs can be relatively expensive compared to other social media management tools on the market. Depending on the plan you choose, the cost can add up quickly, especially if you're managing multiple social media accounts. The platform can be complex and overwhelming for some users, especially those who are not familiar with social media management tools. It may take some time to learn how to use all of the features effectively. The scheduling features of Sociocs may have some limitations, such as not allowing you to schedule posts at specific times or intervals. This could be a problem if you need to post at specific times to reach your target audience.
Thank you for your review and feedback.
Ishika G.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
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Business texting and voicemail inbox with text transcripts
Makes it super easy and rapid to reach audience through text messaging.Support MMS which allows me to send video and images.
It has been a flawless bulk and business text messenger tool.
We are glad to hear that you're finding Sociocs useful for your business needs. Thank you for the 5* rating.
Akash P.
Airlines/Aviation, 51-200 employees
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Sociocs have shown to be a useful tool for me to gain insights into their target audience and improve their marketing strategies. It can provide valuable information on consumer behavior and trends, allowing businesses to stay ahead of the competition. However, there are also potential drawbacks to using Sociocs, such as the accuracy and limitations of the analyses, cost and maintenance, and cybersecurity concerns. Therefore, it is essential to use Sociocs with caution and to ensure that the insights gained from it are properly interpreted and applied.
Sociocs can help us to better understand and connect with their target audience by providing insights into their attitudes, behaviors, and preferences.By using Sociocs, businesses can gain a competitive advantage by identifying emerging trends and predicting changes in consumer behavior.Sociocs can assist in developing effective marketing strategies that resonate with consumers, resulting in increased...
The accuracy of Sociocs analyses can be affected by factors such as biases in the data set, limitations of the algorithm used, and noise in the data.Sociocs can be expensive to implement and maintain, particularly if an organization needs to invest in specialized software or personnel to manage the process.The insights provided by Sociocs may be limited by the scope of the data used, such as the platforms monitored or the types of interactions analyzed.Sociocs may be vulnerable to hacking, data breaches, or other forms of cyber-attacks, which could compromise the confidentiality or integrity of the data.Sociocs analyses can be misinterpreted or misused if not properly understood, leading to incorrect conclusions or flawed decision-making.
Thank you for your review and feedback.
Hari S.
Management Consulting, 201-500 employees
Used weekly for 6-12 months
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Overall, Sociocs is an decent tool that provides an easy-to-use, comprehensive platform for businesses to build strong relationships with customers.
Sociocs helped in building and managing customer relationships and create better customer experiences. Sociocs has tons of features like capture customer feedback, segmenting customers, and interact with customers through a variety of channels. Sociocs offers social media accounts management across multiple social media platforms that help in creating campaigns for the targeted audiences and analyse the social media post performance.
Sociocs is a very good tool to enhance the business in the digital space, but this tool is on the little expensive side. It requires a lot of attention to ensure that social media posts and comments are monitored and responded to appropriately. It should improve the plan pricing and reduce the latency of the real-time data from the social media to the Sociocs dashboard.
Thank you for your positive feedback.
Gedela R.
Information Technology and Services, 501-1,000 employees
Used weekly for 6-12 months
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Sociocs enables our business to establish closer connections with both existing and potential customers by facilitating seamless two-way communication. This platform allows for communication via various channels, such as Google search results page, social media chatbots, web contact forms, and mobile/web applications, making it easily accessible wherever our customers may be.
Sociocs offers a comprehensive solution for business communications and customer engagement that includes efficient text and multimedia messaging across multiple platforms such as web pages, mobile devices, and web applications. Furthermore, Sociocs has the capability to integrate seamlessly with various commonly used business applications. This platform is continuously evolving, with new features being added to meet the rapidly changing business requirements.
I have not found anything that I dislike about Sociocs. However, it would be even better if the platform included more advanced analytics features that provide more comprehensive usage insights and reports.
We are glad to have you on the Sociocs platform, and thank you for your valuable feedback.
Amr M.
E-Learning, 11-50 employees
Used daily for 1-2 years
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Sociocs brings our business closer to current and potential customers as it allows for seamless 2-way communication via Google search results page, social media chatbot, web contact forms, mobile/web applications, and wherever they are.
Sociocs is a total solution for business communications and customer engagement. It efficient text and multimedia messaging across platforms, web pages, mobile, and web applications. Sociocs integrates seamlessly with commonly used business applications. It is constantly evolving with added features to satisfy rapidly changing business requirements.
There's nothing that I dislike about Sociocs. But it would be better to add more advanced analytics features that allow for in-depth usage insights and reports.
Hello Amr, Thank you for you positive review and feedback regarding usage insights and reporting features. We will keep in mind when planning out next set of features. Thank you.
Ashish C.
Information Technology and Services, 5,001-10,000 employees
Used daily for 6-12 months
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Sociocs is a sophisticated social media analytics tool that may help firms improve their social media presence. Its sentiment analysis, influencer identification, and user-friendly interface are worth considering. Prospective users should consider the cost choices carefully and ensure the platform fulfills their needs.
Sociocs saves time by connecting all social media sites. Automated follow-up reminder texts also help companies grow. The sentiment analysis function lets users track and evaluate online brand or industry discussions. This data improves content strategy, identifies difficulties, and addresses client feedback.
Sociocs is excellent, but novice users may need help to link channels. New users would benefit from platform instructions or YouTube tutorials. Sociocs may also be too expensive for specific firms and people. Since the site offers multiple plans, users must choose one based on their budget and needs.
We are happy to have you on the Sociocs platform, and thank you for taking the time to write a review.
Rahul R.
Automotive, 11-50 employees
Used weekly for 1-2 years
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The software is great and useful as it really provides information that is unique and very important for a business. It directly effects the decision of an organization by knowing the consumer behavior and understanding what they want.
The platform is great and it provides a good insight into customer behavior through their social media engagement. It is also cheap and the interface is also great and can be easily adopted by any organization.
The platform is great according to me and I personally didn't find anything which can be a disadvantage of using it. However, I will say that the user should not be 100% dependent on it for taking their big business decision because the results be affected by some factors.
Thank you for your positive feedback.
Verified reviewer
Package/Freight Delivery, 1-10 employees
Used daily for less than 6 months
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This platform excels at managing authentic corporate communication channels and a variety of campaigns. It provides an excellent opportunity to enhance an organization's internal structure in a more efficient and streamlined manner.
I place high value on Sociocs software that offers useful functionality and features to manage my social media accounts or analyze social media data. Additionally, I appreciate software that seamlessly integrates with other tools and software such as CRM systems and email marketing tools. Good customer support and technical assistance is also a crucial factor in my decision-making process when it comes to software. Lastly, I prioritize Sociocs software that prioritizes strong security measures to safeguard my data and prevent potential cyber attacks.
Complexity: They may prefer software that is simple and easy to use, rather than overly complex and time-consuming to learn.Cost: They may be reluctant to pay for expensive software, particularly if there are comparable free or lower-cost options available.Bugs and glitches: Users can get frustrated with software that experiences frequent bugs, crashes, or other technical issues.
We are happy to have you on the Sociocs platform, and thank you for taking the time to write a review.
Zaddock M.
Banking, 1,001-5,000 employees
Used daily for 1-2 years
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Great experience with Sociocs. Automate and never miss any important business message with a single inbox from all channels.
I like the simplicity and all inclusive design offered by this product. It effectively orchestrates multiple communication channels into one platform and saves time with bulk text messaging that supports images, videos and files. I love the WhatsApp message integration and Live chats.
Its cost effective and straightforward to use product with secure data storage and it is very easy to track customer interaction from many channels.
We are glad to have you on the Sociocs platform, and thank you for taking the time to leave the review.
Allan O.
Security and Investigations, 10,001+ employees
Used daily for 2+ years
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In the IT operations it ensures involvement of all members on meetings and general management of all our servers and social media cover. Secure and reliable.
Very secure in messaging, chatting and managing delicate information on the social platforms.All social media integration point and ensure you get real time notifications.Great in team meetings and online campaigns.
I find it not very cheap for personal purposes especially that it doesn't have a simpler version but it's great.
Thank you for sharing your positive experience with others. Your review is a valuable contribution to our online presence.
Ann W.
Consumer Goods, 11-50 employees
Used daily for 2+ years
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Customer communication management.We have gained more insights since customers love where they are assisted in time.
The software automates customer communication management tasks hence making it easy and fast to rectify on the areas that need adjustment.It has really boosted our marketing because good customer communication attracts very potential market leads.
The software is not in any way least helpful to us because it really serves our organization with the best customer communication management features.
Ann, It's a pleasure to have you on the platform. We are glad to hear that you are finding Sociocs very useful for your customer communication needs.
Gricelda H.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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Daily used features are - automated appointment reminders and confirmations, ability to send bulk promotions & educational messages to patients, single inbox for messages from multiple social media channels, mobile application & push notification, two-way messaging, the ability to send/receive insurance id securely, etc.
Can't think of any apparent features which are missing that we need but a better FAQ for common questions might be a little helpful.
Gricelda, Thank you for being a valuable user of Sociocs from the beginning. Also, we appreciate your feedback regarding offering a better help to answer common questions.
Lina M.
Banking, 1,001-5,000 employees
Used daily for 1-2 years
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Awesome experience with Sociocs. A single platform for business text messaging and customer engagement.
Easy to use product with a clean interface which is professionally designed for quick navigation and a central inbox feature for our multiple channels. Easy to reach out masses and save time with bulk text messaging and video and image support.
Nothing to dislike and I found its alert and notifications very helpful to never miss any communication and easily integrates with existing products to automate workflow.
We are thrilled to hear that you had a great experience with Sociocs and that we were able to meet your expectations. Thank you.
Samson K.
Financial Services, 201-500 employees
Used daily for 2+ years
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Sociocs software is a powerful tool for social media management wothits comprehensive features, ease to use and customizability make it a great option for businesses and organizations.
Sociocs is time saving by automating many tasks such as scheduling.
Sociocs is not a cheap software platform, and its pricing plans may be out of reach for some smaller businesses or organizations
We are happy to have as a user, and thank you for your encouraging feedback.