SutiCRM Pricing, Features, Reviews & Alternatives


CRM for sales, marketing & support teams

4.5/5 (2 reviews)

SutiCRM overview

What is SutiCRM?

SutiCRM is a web based CRM for businesses of all sizes, designed to automate sales, marketing and support processes, including a 360 degree view of customer data. By providing tools such as marketing campaign management, sales force automation, sales forecasting, activity management and social media engagement, SutiCRM aims to help businesses capture leads and gain insight into current customers.

Utilizing SutiCRM’s marketing campaign management tools, users can plan, organize and track multi-channel campaigns. Users are able to target specific customer segments through lead generation campaigns, as well as automate lead assignment to the appropriate sales team or person. In order to engage potential leads, SutiCRM also boasts a social CRM feature which enables real-time interaction with existing and potential customers, and allows users to sync with Twitter and Google Calendar to stay connected. SutiCRM provides sales force automation (SFA) to automate business tasks including lead management, lead assignment, territory management through customer segmentation, reports and sales quota management.

In addition to workflow automation tools, SutiCRM also provides features such as customizable quote generation, sales order generation, sales forecasting, customer profiling and service support. Using the service support function, businesses can keep track of problems encountered and create assignable tickets for team members to resolve. Resolved problems can be published to the knowledge base to provide a repository of common or severe issue resolutions.


Starting from
Pricing options
Free trial
Value for money
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Business size



United States, Canada, India

Supported languages

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SutiCRM user reviews


Very good

Value for money
Ease of use
Customer support
Joshua B.

User-friendly at an affordable cost

Used daily for 1-2 years
Reviewed 2018-10-25
Review Source: Capterra

I’ve tried a couple different CRM’s and none are as simple and straightforward as SutiCRM. Also not having to compromise on pricing but still getting robust CRM functionality is awesome. Highly recommend.

Great for small business. Above all else, it is super customizable which is important for me. It can be customized by the admin without contacting Suti, or you can contact Suti support for help. The simple user interface makes it easy to learn and navigate. Email campaigns & tracking are top notch for the pricing. Really easy to see a high level view of an entire team’s pipeline, as well as drill down to the detailed reports.

Does not currently have all API integrations that some bigger CRM providers offer, but I believe Outlook and QuickBooks integration are coming by Q1 2019.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Yanni W.

Easy to manage contracts and sales activities

Used weekly for less than 6 months
Reviewed 2017-08-22
Review Source: Capterra

The software is configurable and allows me to manage leads and opportunities with ease. It's import and export capabilities are simple to use. Easy to update notes and follow tasks and allow me to proactively follow up with leads

Rating breakdown

Value for money
Ease of use
Customer support

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SutiCRM pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Free for up to 3 users.

$10/user/month for small businesses.

For larger enterprises contact SutiCRM for customized pricing.

SutiCRM features

Contact Management
Customer Database
Customizable Templates
Email Marketing
Mobile Access

API (506 other apps)
Access Controls/Permissions (286 other apps)
Activity Dashboard (370 other apps)
Alerts/Notifications (406 other apps)
Calendar Management (299 other apps)
Customizable Branding (343 other apps)
Data Import/Export (413 other apps)
Email Management (311 other apps)
Reporting & Statistics (396 other apps)
Social Media Integration (299 other apps)
Surveys & Feedback (285 other apps)
Third Party Integrations (402 other apps)

Videos and tutorials

Additional information for SutiCRM

Key features of SutiCRM

  • Interaction tracking
  • Customer support
  • List management
  • Lead segmentation
  • Source tracking
  • Analytics / ROI tracking
  • Knowledge management
  • Customer survey creation
  • Request escalation
  • Advanced search function
  • Call management
  • Marketing plan creation
  • Quotes / proposals
  • Social marketing
  • Marketing automation
  • Landing pages / web forms
  • Website visitor tracking
  • Calendar sync with Google
  • CRM
  • Customizable templates
  • Employee management
  • Sales analytics
  • Email templates
  • Knowledge base
  • Pipeline reports
  • Team calendars
  • ROI analytics
  • Engagement analytics
  • Inventory management
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Gain better understanding of business needs with SutiCRM’s reporting and analytics which provide graphical reports on aspects such as lead-to-customer conversion, sales velocity, sales pipeline, employee task fulfillment and more. Users can also generate custom reports based on prospects, leads, accounts and opportunities.

Keep track of assets with SutiCRM’s inventory management tools which allow users to create, track and manage suppliers, generate and approve purchase orders, generate and manage receipts, track issue of goods and create inventory reports.

Create profiles for every customer which include contact and company details, purchase history, payment terms and analytics to help understand purchase patterns and aid with up-selling and cross-selling.

Keep track of all communications with integrated emailing and inbound and outbound call logging. Use built-in email templates to send emails from within SutiCRM and record and store all call details to be retrieved whenever needed using an advanced search function.

Calculate average Return on Investment with SutiCRM’s ROI calculator. The calculator works out average ROI based on average cost per lead, number of leads, and conversion rate per campaign.