SutiCRM Pricing, Features, Reviews & Alternatives

What is SutiCRM?

SutiCRM is a web based CRM for businesses of all sizes, designed to automate sales, marketing and support processes, including a 360 degree view of customer data. By providing tools such as marketing campaign management, sales force automation, sales forecasting, activity management and social media engagement, SutiCRM aims to help businesses capture leads and gain insight into current customers.

Utilizing SutiCRM’s marketing campaign management tools, users can plan, organize and track multi-channel campaigns. Users are able to target specific customer segments through lead generation campaigns, as well as automate lead assignment to the appropriate sales team or person. In order to engage potential leads, SutiCRM also boasts a social CRM feature which enables real-time interaction with existing and potential customers, and allows users to sync with Twitter and Google Calendar to stay connected. SutiCRM provides sales force automation (SFA) to automate business tasks including lead management, lead assignment, territory management through customer segmentation, reports and sales quota management.

In addition to workflow automation tools, SutiCRM also provides features such as customizable quote generation, sales order generation, sales forecasting, customer profiling and service support. Using the service support function, businesses can keep track of problems encountered and create assignable tickets for team members to resolve. Resolved problems can be published to the knowledge base to provide a repository of common or severe issue resolutions.