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Vocalcom Hermes360 Logo

Omnichannel contact center solution

Table of Contents

Vocalcom Hermes360 - 2025 Pricing, Features, Reviews & Alternatives

What is Vocalcom Hermes360?

With Vocalcom’s omnichannel cloud contact center solution, agents can manage their inbound and outbound contacts across all interaction channels on a single unified platform. The software offers the following features: omnichannel communication channels, CRM integration, reports and analytics, outbound and inbound calls, CCaaS and more.

Starting from

ic-pricetag

No pricing info

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Vocalcom Hermes360's key features

Most critical features, based on insights from Vocalcom Hermes360 users:

Call Center Management
Reporting/Analytics
Call Routing
Call Logging
Queue Management
Call Recording

All Vocalcom Hermes360 features

Features rating:

Call Monitoring
Workflow Management
Real-Time Data
Real-Time Analytics
Quality Management
Progressive Dialer
Predictive Dialer
Performance Management
Payment Collection
Outbound Call Center
Multiple User Accounts
Multi-Channel Communication
Monitoring
Manual Dialer
Live Chat
IVR
Invoice Management
Interaction Tracking
Inbound Call Center
Voice Mail
User Management
Third-Party Integrations
Text to Speech
Text Analysis
Template Management
Surveys & Feedback
Survey/Poll Management
Social Media Integration
Self Service Portal
Search/Filter
Reporting & Statistics
Reminders
Real-Time Updates
Real-Time Reporting
Real-Time Notifications
Real-Time Monitoring
Historical Reporting
Call Transfer
Call Tracking
Call Scripting
Call Reporting
Call List Management
Blended Call Center
Automatic Call Distribution
Automated Scheduling
Automated Routing
Auto-Dialer
API
Alerts/Notifications
Alerts/Escalation
Agent Interface
Activity Tracking
Activity Dashboard
Access Controls/Permissions
Email Templates
Email Management
Dashboard
Customizable Templates
Customizable Reports
Customizable Branding
Customer History
CRM
Contact Management
Contact Database
Computer Telephony Integration
Collaboration Tools
Chatbot
Chat/Messaging
Campaign Management
Caller ID
Callback Scheduling

Vocalcom Hermes360 alternatives

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Vocalcom Hermes360 integrations (3)

Vocalcom Hermes360 support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Phone Support
Email/Help Desk

Training options

In Person
Live Online

Vocalcom Hermes360 reviews

Overall rating

4.9

/5

17

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

15

2

0

0

0

Vocalcom Hermes360 FAQs

Q. Who are the typical users of Vocalcom Hermes360?

Vocalcom Hermes360 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Vocalcom Hermes360 support?

Vocalcom Hermes360 supports the following languages:
English, French, Portuguese, Portuguese, Portuguese, Spanish


Q. Does Vocalcom Hermes360 offer an API?

No, Vocalcom Hermes360 does not have an API available.


Q. What level of support does Vocalcom Hermes360 offer?

Vocalcom Hermes360 offers the following support options:
Knowledge Base, Phone Support, Email/Help Desk

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