getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Contact Center Software with Business intelligence - Page 5

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

326 software options

FluentStream logo

Streamline Your SMB Communication Needs with FluentStream

learn more
Cross-channel business communications for the modern business

Read more about FluentStream

Users also considered
ICR Evolution logo

Software for a real omnichannel experience.

learn more
Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.

Read more about ICR Evolution

Users also considered
Infobip logo

Omni-channel customer communication and engagement

learn more
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

Read more about Infobip

Users also considered
VIS Centralino in Cloud logo

Cloud-based business phone solution

learn more
VIS-Centralino In Cloud is a cloud-based phone system for small businesses and public administrations that helps control and modify the functions of VoIP Cisco CUCM.

Read more about VIS Centralino in Cloud

Users also considered
ClarityTel logo

VoIP-based communication management solution

learn more
ClarityTel is a voice over internet protocol (VoIP) solution that helps businesses manage communication with external and internal stakeholders via online phone, virtual fax & SIP trunking. The voicemail functionality lets users receive email notifications for incoming voicemail & fax messages.

Read more about ClarityTel

Users also considered
Pypestream logo

Cloud-based messaging and conversational AI platform

learn more
Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

Read more about Pypestream

Users also considered
Bonder logo

Instant Support

learn more
Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

Read more about Bonder

Users also considered
Focus Contact Center logo

Call & Contact Center Software Focus Contact Center

learn more
Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.

Read more about Focus Contact Center

Users also considered
Sparrow logo

Unified agent desktop and productivity suite

learn more
Sparrow is a unified agent desktop and productivity suite that combines multiple customer experience tools, including ticketing, customer relationship management (CRM), surveys, sentiment analysis, and business intelligence in a single solution.

Read more about Sparrow

Users also considered
Newfies-Dialer logo

Cloud callcenter for remote sales and customer communication

learn more
Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more

Read more about Newfies-Dialer

Users also considered
ViaDialog logo

Smart interactions

learn more
AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration.

Read more about ViaDialog

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Increase agent productivity and improve customer satisfaction with the world’s #1 customer support application, Service Cloud Lightning from Salesforce.

Read more about Salesforce Service Cloud

Users also considered
DialerAI logo

Cloud callcenter for remote sales and customer communication

learn more
DialerAI is a cloud call center suite helping manage inbound and outbound call routing between prospects and agents. Key features include interactive voice response (IVR), text-to-speech conversion, white labeling, voice broadcasting, and contact management.

Read more about DialerAI

Users also considered
AuguTech logo

Hosted predictive dialer & switch board solution.

learn more
Our aim is focused on maintaining mutually beneficial relationships with clients. By utilizing our in-depth expertise, we provide what is necessary to optimize call center operations. We develop customized dialing solutions to reach specified operational goals.

Read more about AuguTech

Users also considered
TCN logo

Cloud-based call center solution

learn more
Welcome to TCN’s contact center software hub, where you’ll find scalable and customizable cloud-based call center software solutions to meet your needs.

Read more about TCN

Users also considered
Dextr logo

Contact center as a service (CCaaS) solution

learn more
Dextr is a contact center as a service (CCaaS) solution by Amazon Connect that combines a full-featured agent call control and supervisor interface with a library of cloud services. The solution leverages Amazon Connect and the Amazon eco-system to drive contact center as a service solutions.

Read more about Dextr

Users also considered
Aceyus logo

Employee & client experience management for contact centers

learn more
Aceyus is an intelligence and reporting platform for enterprise-level contact centers, which provides real-time & historical reports on customer and agent behavior. Features include intelligent call routing, alerts, dynamic dashboards, trend analysis, omnichannel reporting, data integration & more.

Read more about Aceyus

Users also considered
VHT Callback logo

Callback services and alternatives to waiting on hold

learn more
VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc

Read more about VHT Callback

Users also considered
HaloCRM logo

Software for managing customer service operations

learn more
HaloCRM is a flexible help desk solution that offers a sustainable way to scale customer service operations. HaloCRM is a future-proof solution for organizations of any size.

Read more about HaloCRM

Users also considered
PolyAI logo

Customer-led voice AI for enterprise contact centers

learn more
PolyAI is a voice AI platform designed to transform call centers into revenue generators by resolving calls and consistently delivering customer experience. PolyAI's conversational AI platform allows customers to speak naturally, interrupt, and change topics while maintaining a seamless interaction.

Read more about PolyAI

Users also considered
ConneXio logo

Cloud-based customer interaction management software

learn more
ConneXio is a cloud-based customer interaction management system that helps businesses manage contact database, priority call routing (PCR), agent scripting, and more. The automated call distribution (ACD) system enables administrators to automatically distribute incoming calls to available agents.

Read more about ConneXio

Users also considered
Quiq logo

We don't just respond. We resolve.

learn more
Quiq is the agentic AI agent customer journey platform that turns customer needs into fast, reliable resolution.

Read more about Quiq

Users also considered
SpitFire logo

Web-based predictive dialer software for call centers

learn more
SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns

Read more about SpitFire

Users also considered
Nectar Desk logo

Call center software in the cloud

learn more
Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more

Read more about Nectar Desk

Users also considered
Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

learn more
Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Read more about Call Center Studio

Users also considered