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Customer Experience Software - Page 11

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BrainStorm logo
4.6
16

Transform the way your users tackle software adoption.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.8
Pros and Cons from BrainStorm users   
+11
The staff has been helpful and very responsive to every technical and training question we've had. They have been proactive in getting QuickHelp out to our employees.
The browsability of content suffers somewhat behind the construct of skill path assignments.
As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees.
You have to pay for other trainings (Zoom, WebEx..etc).
I love that BrainStorm makes the learning content for us and for many different audiences. It was easy to integrate into our platform and help us rollout out Office 365 to our entire company.
Sometimes difficult to remember steps to create things.
The staff at BrainStorm is great to work with. I highly recommend the company and the service.
For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path.
The gamification of this material really has improved our adoption and use acceptance but motivating users to use the tools.
Ease of use and customer service. Good quality for the price.
Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions.
The best thing I liked is its integration with Microsoft teams as it send cards and videos direct to chat and no login is required.
Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats.
The QuickHelp platform was seamless to integrate into our environment and easy to use.
The staff has been helpful and very responsive to every technical and training question we've had. They have been proactive in getting QuickHelp out to our employees.
The browsability of content suffers somewhat behind the construct of skill path assignments.
As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees.
You have to pay for other trainings (Zoom, WebEx..etc).
I love that BrainStorm makes the learning content for us and for many different audiences. It was easy to integrate into our platform and help us rollout out Office 365 to our entire company.
Sometimes difficult to remember steps to create things.
The staff at BrainStorm is great to work with. I highly recommend the company and the service.
For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path.
The gamification of this material really has improved our adoption and use acceptance but motivating users to use the tools.
Ease of use and customer service. Good quality for the price.
Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions.
The best thing I liked is its integration with Microsoft teams as it send cards and videos direct to chat and no login is required.
Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats.
The QuickHelp platform was seamless to integrate into our environment and easy to use.
The staff has been helpful and very responsive to every technical and training question we've had. They have been proactive in getting QuickHelp out to our employees.
The browsability of content suffers somewhat behind the construct of skill path assignments.
As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees.
You have to pay for other trainings (Zoom, WebEx..etc).
I love that BrainStorm makes the learning content for us and for many different audiences. It was easy to integrate into our platform and help us rollout out Office 365 to our entire company.
Sometimes difficult to remember steps to create things.
The staff at BrainStorm is great to work with. I highly recommend the company and the service.
For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path.
The gamification of this material really has improved our adoption and use acceptance but motivating users to use the tools.
Ease of use and customer service. Good quality for the price.
Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions.
The best thing I liked is its integration with Microsoft teams as it send cards and videos direct to chat and no login is required.
Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats.
The QuickHelp platform was seamless to integrate into our environment and easy to use.
ProProfs Survey Maker logo
4.8
12

Survey & Feedback Software to Collect Customer Insights

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.4
Pros and Cons from ProProfs Survey Maker users   
avatar
avatar
avatar
+10
We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees.
There’s nothing to really point out as being something I disliked.
We want to congratulate the team for developing such a great tool.
It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue.
I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily.
Our team hasn’t faced any challenges so far using this tool.
I like the features it offers and ease of use.
The best part of the software is the reasonable cost.
I love the scored survey option as it allows us to bring a personalized and interactive feature to the survey.
The developer team has done a great job with prebuilt templates. The super-easy formatting offers a fully customized experience to edit any template as per requirement.
Also, our operation team now has precise data indicating employee satisfaction to improve our overall internal functioning.
ProProfs Survey maker is the best tool available at a nominal cost with flexible features. We could create customized website surveys with engaging questions.
A practical and straightforward survey builder by ProProfs survey maker has made it easier for us to create surveys in minutes.
We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees.
There’s nothing to really point out as being something I disliked.
We want to congratulate the team for developing such a great tool.
It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue.
I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily.
Our team hasn’t faced any challenges so far using this tool.
I like the features it offers and ease of use.
The best part of the software is the reasonable cost.
I love the scored survey option as it allows us to bring a personalized and interactive feature to the survey.
The developer team has done a great job with prebuilt templates. The super-easy formatting offers a fully customized experience to edit any template as per requirement.
Also, our operation team now has precise data indicating employee satisfaction to improve our overall internal functioning.
ProProfs Survey maker is the best tool available at a nominal cost with flexible features. We could create customized website surveys with engaging questions.
A practical and straightforward survey builder by ProProfs survey maker has made it easier for us to create surveys in minutes.
We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees.
There’s nothing to really point out as being something I disliked.
We want to congratulate the team for developing such a great tool.
It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue.
I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily.
Our team hasn’t faced any challenges so far using this tool.
I like the features it offers and ease of use.
The best part of the software is the reasonable cost.
I love the scored survey option as it allows us to bring a personalized and interactive feature to the survey.
The developer team has done a great job with prebuilt templates. The super-easy formatting offers a fully customized experience to edit any template as per requirement.
Also, our operation team now has precise data indicating employee satisfaction to improve our overall internal functioning.
ProProfs Survey maker is the best tool available at a nominal cost with flexible features. We could create customized website surveys with engaging questions.
A practical and straightforward survey builder by ProProfs survey maker has made it easier for us to create surveys in minutes.
AirVote logo
4.9
11

QR smileys to monitor service levels in public restrooms

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.8
    Customer support
    5.0
Pros and Cons from AirVote users   
+5
We have had a good experience with responsive customer service and follow through on promises/commitment.
Difficult to set up and monitor for a company where the stickers are in different locations regularly.
Amazing, very good customer support and no real issues with the product yet.
The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up.
Ease of use and it does exactly what they shared when introducing and promoting the software.
Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.
I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.
By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user.
We have had a good experience with responsive customer service and follow through on promises/commitment.
Difficult to set up and monitor for a company where the stickers are in different locations regularly.
Amazing, very good customer support and no real issues with the product yet.
The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up.
Ease of use and it does exactly what they shared when introducing and promoting the software.
Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.
I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.
By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user.
We have had a good experience with responsive customer service and follow through on promises/commitment.
Difficult to set up and monitor for a company where the stickers are in different locations regularly.
Amazing, very good customer support and no real issues with the product yet.
The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up.
Ease of use and it does exactly what they shared when introducing and promoting the software.
Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.
I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.
By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user.
BetaTesting logo
4.9
11

Real-environment feedback & technical testing platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.7
    Customer support
    4.9
Pros and Cons from BetaTesting users   
No pros & cons found
Userfeel logo
4.6
15

Remote usability testing application for UX researchers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.2
Pros and Cons from Userfeel users   
avatar
+9
When wanting to work from home and continue to make money it is a great opportunity to have in my pocket. I like that it is interactive.
Terrible user pool, lied about the possibility of a refund before ordering.
It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability.
The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study.
Most need you to sign up for a monthly or annual cost but we needed something that we could just use adhoc and this is a good solution for that as we only pay for recruitment.
I did like most the easy way of use and testing on this software.
The user interface is very easy. A tool that helps us a lot.
My overall experience is the software is very easy to use and i really like feed back from other people when i need an answer to a problem the software works easy too.
I really like the highlights reel you can create.
Userfeel (via the App) offer easy work for UX testers. The app is easy to use e.g. you can move the test controls out of the way so you can concentrate on what you are testing.
If companies are establishing a new website, it is very important. Feedback is a benefactor.
You can test any site in any language and using screener questions you can have better targeting.
When wanting to work from home and continue to make money it is a great opportunity to have in my pocket. I like that it is interactive.
Terrible user pool, lied about the possibility of a refund before ordering.
It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability.
The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study.
Most need you to sign up for a monthly or annual cost but we needed something that we could just use adhoc and this is a good solution for that as we only pay for recruitment.
I did like most the easy way of use and testing on this software.
The user interface is very easy. A tool that helps us a lot.
My overall experience is the software is very easy to use and i really like feed back from other people when i need an answer to a problem the software works easy too.
I really like the highlights reel you can create.
Userfeel (via the App) offer easy work for UX testers. The app is easy to use e.g. you can move the test controls out of the way so you can concentrate on what you are testing.
If companies are establishing a new website, it is very important. Feedback is a benefactor.
You can test any site in any language and using screener questions you can have better targeting.
When wanting to work from home and continue to make money it is a great opportunity to have in my pocket. I like that it is interactive.
Terrible user pool, lied about the possibility of a refund before ordering.
It works best if you regularly visit a range of websites and try assorted apps and have confidence that you can speak clearly expressing your opinions on layout and usability.
The dashboard is quite hard to navigate. I seem to go backwards and forwards a lot trying to find the right pages for my study.
Most need you to sign up for a monthly or annual cost but we needed something that we could just use adhoc and this is a good solution for that as we only pay for recruitment.
I did like most the easy way of use and testing on this software.
The user interface is very easy. A tool that helps us a lot.
My overall experience is the software is very easy to use and i really like feed back from other people when i need an answer to a problem the software works easy too.
I really like the highlights reel you can create.
Userfeel (via the App) offer easy work for UX testers. The app is easy to use e.g. you can move the test controls out of the way so you can concentrate on what you are testing.
If companies are establishing a new website, it is very important. Feedback is a benefactor.
You can test any site in any language and using screener questions you can have better targeting.
Infobip logo
4.6
14

Omni-channel customer communication and engagement

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Infobip users   
No pros & cons found
Surveypal logo
4.4
19

AI-based customer service software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.3
Pros and Cons from Surveypal users   
avatar
avatar
+11
Great features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier.
Sometimes creating the survey can be difficult with the interface glitches.
Clean design, responsive support team, easy to build surveys, works with Zapier.
Reports' content and structure is very limited.
Great tool that allows survey takers to upload files, which separates it from competing services. Interface customization is also a big plus.
However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data.
But that's ok, even if you only use the basic survey building/distribution functionality, it's a good alternative to SurveyMonkey.
It is tricky to implement first and it has a learning curve which might not be straightforward to learn.
Surveypal is a good option for doing basic surveys, and it integrates with some 3rd party providers well - to a point.
Definitely recommend it for people who are willing to gather information.
We had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important.
This is one of the apps that I used once a long time ago, it helps you gather information in very simple way.
It Puts everything in an easy to use location and makes survey making and distribution beyond easy.
Despite some functional difficulties, the software served it purpose, but from what I’ve experienced, I’m not sure I see the benefits compared to Google Forms etc.
Great features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier.
Sometimes creating the survey can be difficult with the interface glitches.
Clean design, responsive support team, easy to build surveys, works with Zapier.
Reports' content and structure is very limited.
Great tool that allows survey takers to upload files, which separates it from competing services. Interface customization is also a big plus.
However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data.
But that's ok, even if you only use the basic survey building/distribution functionality, it's a good alternative to SurveyMonkey.
It is tricky to implement first and it has a learning curve which might not be straightforward to learn.
Surveypal is a good option for doing basic surveys, and it integrates with some 3rd party providers well - to a point.
Definitely recommend it for people who are willing to gather information.
We had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important.
This is one of the apps that I used once a long time ago, it helps you gather information in very simple way.
It Puts everything in an easy to use location and makes survey making and distribution beyond easy.
Despite some functional difficulties, the software served it purpose, but from what I’ve experienced, I’m not sure I see the benefits compared to Google Forms etc.
Great features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier.
Sometimes creating the survey can be difficult with the interface glitches.