Heyday Pricing, Features, Reviews & Alternatives

Heyday

Conversational AI platform for eCommerce & retailers

4.5/5 (8 reviews)

Heyday overview

What is Heyday?

Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

Heyday enables agents to communicate with clients by sending messages in the form of text, product cards, animated GIFs, or emojis. Team members can greet site visitors with proactive welcome messages, as well as inquire about requirements using the FAQ automation chatbot. Marketing teams can utilize the natural language processing (NLP) capabilities of Heyday to track buyers' purchase intent and offer recommendations accordingly. Heyday comes with a virtual assistant functionality, which analyzes and escalates customer queries to the required agent or department, in order to help streamline customer service.

Heyday offers integration with various third-party applications such as Shopify, Magento, PrestaShop, Salesforce, SAP Hybris, BigCommerce, Oracle Netsuite, OpenCart, Twitter, Gmail, Twilio, and more. Administrators can use the solution to measure bot and agent performance and analyze visitor engagement via reports on metrics such as average conversation time, monthly sessions, retention rates, and more. It allows sales professionals to synchronize CRM data to the platform, export contact details, and add notes to consumer profiles for tracking interactions. Heyday also allows users to design and test multiple advertisement creatives, run campaigns through social media channels, and track campaign progress via the dashboard.
www.heyday.ai

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

B@21f0f5b5
Heyday screenshot: Heyday desktop conversationHeyday screenshot: Heyday AI-powered templatesHeyday screenshot: Heyday mobile conversation

Heyday user reviews

Excellent
4

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.1
  4.6
  4.9
Erich S.

Excellent web chat application

Used daily for less than 6 months
Reviewed 2020-03-19
Review Source: Capterra

I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

Pros
I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

Cons
It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Guillaume S.

A key factor in our growth

Used daily for 1-2 years
Reviewed 2020-01-16
Review Source: Capterra

We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

Pros
Increase productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels

Cons
Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Curt v.

Simple Intuitive Platform

Used daily for 1-2 years
Reviewed 2020-03-26
Review Source: Capterra

Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard.

Pros
Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

Cons
At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Riccardo B.

BEST DECISION OF 2019

Used daily for less than 6 months
Reviewed 2020-01-07
Review Source: Capterra

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process. HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!

Pros
In the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.

Cons
Honestly, it was exactly what we were looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dalila K.

Heyday for online chat service

Used daily for 1-2 years
Reviewed 2020-01-20
Review Source: Capterra

Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.

Pros
That it's easy to use on a daily basis. No training is required, really intuitive.

Cons
Nothing specific to mention. Heyday team is always listening.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Heyday pricing

Contact Heyday Technologies for pricing details

Heyday features

Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Call Center Management
Chat/Messaging
Customizable Branding
Email Management
Live Chat
Mobile Access
Multi-Channel Communication
Queue Management
Reporting/Analytics
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integrations

API (257 other apps)
Knowledge Base Management (176 other apps)
Real-Time Chat (138 other apps)
Reporting & Statistics (178 other apps)

Additional information for Heyday

Key features of Heyday

  • Abandoned Cart Saver
  • Behavioral Targeting
  • CRM
  • Canned Responses
  • Chatbot
  • Code-free Development
  • Contextual Guidance
  • Contextual Targeting
  • Conversation Analytics
  • Customer Profiles
  • Experience Management
  • File Sharing
  • Geo Targeting
  • Human Handover
  • Intent Recognition
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Natural Language Processing
  • One-to-One Messaging
  • Pre-configured Bot
  • Proactive Chat
  • Product Recommendations
  • Real-time Conversations
  • Recommendation Engine
  • Reporting/Analytics
  • Reusable Components
  • Speech Recognition
  • Speech Synthesis
  • Survey/Poll Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Virtual Assistant
  • Website Personalization
  • Website Visitor Tracking
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