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Heyday
The #1 AI-powered customer messaging platform for retailers
Heyday Pricing, Features, Reviews and Alternatives
Heyday FAQs
Heyday has the following pricing plans:
Starting from: $499.00
These products have better value for money
Q. Who are the typical users of Heyday?
Heyday has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Heyday support?
Heyday supports the following languages:
English, French, Spanish, Chinese (Simplified), Croatian, Dutch, German, Italian, Japanese, Korean, Lithuanian, Portuguese, Slovenian, Chinese (Traditional)
Q. Does Heyday support mobile devices?
Heyday supports the following devices:
Android, iPad, iPhone
Q. Does Heyday offer an API?
No, Heyday does not have an API available.
Q. What other apps does Heyday integrate with?
Heyday integrates with the following applications:
OpenCart, Shopify Plus, Adobe Commerce, WooCommerce, Google Analytics 360, Smile.io, PrestaShop, Gmail, Nosto, Agile CRM, NetSuite, Elastic Stack, Twitter/X, Stripe, SAP Business One, Salesforce Sales Cloud, ShipStation, Klaviyo, LoyaltyLion, Algolia, Meta for Business, Justuno, Privy, Mailchimp, Twilio, Lightspeed Retail, BigCommerce, Shopify
Q. What level of support does Heyday offer?
Heyday offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base
Heyday product overview
What is Heyday?
Heyday by Hootsuite is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.
Key benefits of using Heyday
- Detect over 1,000 customer intents with our AI built just for retail
- Deliver five-star, personalized customer experiences at scale
- Keep your store lights on around the clock with 24/7 support
- Seamlessly transfer customers looking to chat live, to human teammates
- Add Heyday to your social profiles to reach customers on their favorite channels
- Guide shoppers from product search to checkout by adding your e-commerce platform
- Match customers to products with custom AI-powered recommendations
- Speak to customers all over the globe in their language with multilingual support
- Embrace virtual shopping features like video chat and in-store appointments
- Keep customers coming back with back-in-stock and price-drop notifications
- Easily manage customer conversations from different channels in a single inbox
- Chat with customers wherever they and you are with our desktop and mobile apps
- Up your CX game with analytics on how the AI and your team is performing
- Get a 360° view of each customer with profiles to personalize their CX even more
- Check the pulse on customer satisfaction with in-chat surveys
- Grow your brand, taking advantage of unlimited seats across all our plans
Typical customers
Platforms supported
Support options
Training options
Not sure about Heyday? Compare it with a popular alternative
Starting from
499
Starting from
29
Per month
Usage Based
Heyday pricing information
Value for money
4.5
/5
17
Starting from
499
Pricing options
Value for money contenders
Heyday features
Functionality
4.2
/5
17
Total features
92
13 categories
Most valued features by users
Functionality contenders
Heyday users reviews
Overall Rating
4.6
/5
17
Positive reviews
94
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.12/10
11
5
1
0
0
Overall rating contenders
Erich S.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.
I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.
It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.
Redouane B.
Retail, 201-500 employees
Used daily for 6-12 months
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We are able to answer better than before to our customers.
The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.
Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)
Amel A.
Retail, 51-200 employees
Used daily for 6-12 months
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I am saving so much time with all our channels and messenger pages + instagram
Facilty to change channels and select agents,
It is not fast enough, that little seconds wasted for loadig the pages
Curt v.
Retail, 51-200 employees
Used daily for 1-2 years
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Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard.
Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!
At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.
Guillaume S.
Farming, 1-10 employees
Used daily for 1-2 years
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We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.
Increase productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels
Dashboard could be a bit more user-friendly, but overall there's not much reason to complain
Common Heyday comparisons
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