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Agent.ai
Artificial Intelligence Customer Service
Last updated: March 2026
Agent.ai Alternatives & Competitors (2026)
Top 6 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
No pricing info
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
EngageBay CRM
Integrated sales & marketing software for growing teams
Value for money
Starting price
No pricing info
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Agiloft
Cloud-based tool for contract lifecycle management.
Value for money
No pricing info
Starting price
No pricing info
Functionality
Access Controls/Permissions
4/5
Alerts/Escalation
3.5/5
Access Controls/Permissions
N/A
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Freshdesk
Online helpdesk system and customer service software
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
HelpDesk
Ticketing software for effortless customer support
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
Value for money
Starting price
No pricing info
Functionality
Automated Routing
5/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Bitrix24
All in one business management workspace
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Escalation
N/A
Autoresponders
N/A
Chatbot
N/A
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Tracking
4.4/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Activity Dashboard
N/A
Autoresponders
N/A
Chatbot
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.7/5
AI/Machine Learning
4.6/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
API
5/5
Access Controls/Permissions
4.6/5
Alerts/Escalation
4.4/5
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
5/5
AI Copilot
5/5
API
5/5
Top Features
Alerts/Escalation
N/A
Autoresponders
N/A
Chatbot
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.5/5
Chatbot
4.5/5
Access Controls/Permissions
N/A
Top Features
Autoresponders
N/A
Chat/Messaging
N/A
CRM
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Escalation
4.2/5
A/B Testing
N/A
Access Controls/Permissions
N/A
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
N/A
Activity Tracking
N/A
Agent Governance
N/A
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
N/A
Activity Tracking
N/A
Alerts/Notifications
N/A
Top Features
Autoresponders
N/A
Chatbot
N/A
Chat/Messaging
N/A