Answerbase Reviews

Answerbase

Meet your customers’ and company's information needs

4.82/5 (11 reviews)

Nicolas Becker

Very good Support and easy to use

Reviewed 2016-07-18
Review Source: GetApp

We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution

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Answerbase

Meet your customers’ and company's information needs

Joseph Cervantes

Amazing product, strong feature set, great support, affordable

Used daily for 6-12 months
Reviewed 2017-10-19
Review Source: Capterra

Solves major needs in an efficient and cost effective manner.

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Answerbase

Meet your customers’ and company's information needs

Anonymous

Excellent Support

Used weekly for 2+ years
Reviewed 2018-08-16
Review Source: Capterra

Q&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget.

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Answerbase

Meet your customers’ and company's information needs

Michelle Nachum

Full featured Q&A community tool

Reviewed 2011-08-18
Review Source: GetApp

I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.

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Answerbase

Meet your customers’ and company's information needs

Kady C.

Excellent software with excellent customer service!

Used daily for less than 6 months
Reviewed 2016-07-15
Review Source: Capterra

I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you. From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.

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Answerbase

Meet your customers’ and company's information needs

Melissa Donnermeyer

Top notch software from a top-notch company

Used other for 6-12 months
Reviewed 2017-12-01
Review Source: Capterra

The biggest benefit is the ability for customers to self-serve, as well as reporting.

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Answerbase

Meet your customers’ and company's information needs

Nicolas Becker

Very good Customer support and a good product

Reviewed 2016-07-20
Review Source: Capterra

We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

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Answerbase

Meet your customers’ and company's information needs

Julie Stackhouse

Great Support, flexible product

Used weekly for 6-12 months
Reviewed 2016-07-12
Review Source: Capterra

I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.

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Answerbase

Meet your customers’ and company's information needs

Anonymous

Great product for everyone

Used weekly for 6-12 months
Reviewed 2018-06-08
Review Source: Capterra

Overall this is a great product with lots of functionality and ease of use. The customer support is great and the live chat makes it very much more convenient.

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Answerbase

Meet your customers’ and company's information needs

Richard Cook

Used this product to setup a KB for my volunteer organization. Pretty easy.

Used daily for less than 6 months
Reviewed 2018-02-28
Review Source: Capterra

Live support by email and phone was exceptional. They are receptive to input for enhancements and new features.

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Answerbase

Meet your customers’ and company's information needs

Jeremy Paul

Answerbase helped streamline our training event by keeping people informed without interruption.

Used other for less than 6 months
Reviewed 2017-10-18
Review Source: Capterra

The best thing about the software is that even though we wrote detailed directions for users, most were able to figure out how to use it with no instructions. The other best thing was the prompt, patient and helpful support.

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Answerbase

Meet your customers’ and company's information needs