We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution
- Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system)
I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs
Time used: 6-12 months
Thanks for the review! We are always prioritizing the functionality our customers want to see in the platform, and I'm excited to fill you in on new features soon!
I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.
Very new on the market
Thanks for the review Michelle!
When companies decide to make their Answerbase site public it can certainly have a customer support and marketing crossover. Customer support will save time and resources, and marketing will enough a customer facing platform that is optimized for search.