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AzureDesk Logo

AzureDesk

4.5
(50)

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Help desk software for SMBs

(6)

AzureDesk Pricing, Features, Reviews and Alternatives

AzureDesk FAQs

Q. What type of pricing plans does AzureDesk offer?

AzureDesk has the following pricing plans:
Starting from: $12.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of AzureDesk?

AzureDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does AzureDesk support?

AzureDesk supports the following languages:
Dutch, English, French, German, Spanish


Q. Does AzureDesk support mobile devices?

AzureDesk supports the following devices:
Android, iPad, iPhone


Q. Does AzureDesk offer an API?

Yes, AzureDesk has an API available for use.


Q. What other apps does AzureDesk integrate with?

AzureDesk integrates with the following applications:
Jira, Chatlio , FreshBooks, Slack, Olark, Asana, ChargeDesk


Q. What level of support does AzureDesk offer?

AzureDesk offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support

AzureDesk product overview

Price starts from

12

Per month

Other

What is AzureDesk?

AzureDesk is a help desk software for businesses of all sizes. The tool centralizes all customer-facing information and unifies support emails, support tickets and questions coming in from customers via email.

Key benefits of using AzureDesk

  • Allow customers to first search for support query answers themselves, in AzureDesk's quick search, self-service customer portal.

  • Automatically convert incoming support emails into tickets with AzureDesk.

  • Manage questions, problems, tasks and service requests from their opening to their resolution, updating the customer along the way.

  • Easily convert support requests into JIRA bugs with AzureDesk's built in JIRA integration.

  • Add customers, companies and agents with AzureDesk's administration portal.
  • Third party integrations with Slack,Olark LIVE chat,Asana,Freshbooks,ChargeDesk,Chatlio,JIRA
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    Videos
    Live Online
    Webinars
    In Person
    Documentation

    Not sure about AzureDesk? Compare it with a popular alternative

    Starting from

    12

    Per month

    Other

    Free plan
    Free trial
    Pricing range

    Starting from

    40

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
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    AzureDesk pricing information

    Value for money

    4.7

    /5

    50

    Starting from

    12

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    AzureDesk features

    Functionality

    4.2

    /5

    50

    Total features

    34

    4 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Live Chat
    Alerts/Escalation

    Functionality contenders

    AzureDesk users reviews

    Overall Rating

    4.5

    /5

    50

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.82/10
    Rating distribution

    5

    4

    3

    2

    1

    26

    23

    1

    0

    0

    Pros
    It has been a great experience so far. The support team and overall functionality is amazing.
    From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
    Azuredesk is an excellent interface for our customer service needs, it is extremely easy to set up and use and the support from the team is fantastic.
    Cons
    No Dark Mode, no way to quickly update customer info from the ticket screen, instead having to go to a separate page to edit customer info.
    We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.
    The reporting functionality is rather limited.

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