AzureDesk Pricing, Features, Reviews & Comparison of Alternatives

AzureDesk

Help desk software for SMBs

4.52/5 (48 reviews)

AzureDesk overview

What is AzureDesk?

AzureDesk is a help desk software for businesses of all sizes. The tool centralizes all customer-facing information and unifies support emails, support tickets and questions coming in from customers via email.

With AzureDesk, businesses can provide their customers with an intelligent knowledge base including a bing type search for self service answer-finding. Azure Desk's self-service customer portal displays trending topics and questions helping users to find the answers that they need, themselves. Should customers be unable to find answers via the customer-facing knowledge base, they can raise a ticket via the AzureDesk portal, email to receive assistance from help desk agents. AzureDesk provides help desk agents with access to an intelligent internal knowledge base, enabling them to answer questions easily.

Free for up to 3 agents, AzureDesk provides a support site with predictive search of all knowledge base, FAQ, topics and articles, delivering result suggestions from the first keystroke. AzureDesk also provides users with visibility of ticket creation time, issue type, issue status, issue priority and so on, for the most effective customer service delivery.
www.azuredesk.co

Pricing

Starting from
$5/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Dutch, French, German, Spanish
AzureDesk screenshot: Ticket Management along with various apps so agent can do the actual job of helping customers to resolve their issues. with all the information at finger tipsWhiteboard Animation Video / AzuredeskAzureDesk screenshot: Reporting Dashboard provides you with filter to drill down the details for different metrics.AzureDesk screenshot: Unlimited Mailbox lets a customer add any number of mailbox & all the support emails will be converted into a ticket & will be displayed on Display Ticket PageAzureDesk screenshot: Display Ticket where all the tickets are displayedAzureDesk screenshot: Internal Search Page helps agent to search with n number of possibilities like customer, company, ticket priority, status etc. Agent can also search for comments from comment logs & tickets will be displayed in search results.AzureDesk screenshot: AzureDesk provides a Self Service Portal that answers you customers in your absence. Also dynamic search makes fetches results with ever key stroke keeping customer engagedAzureDesk screenshot: AzureDesk have Tabbed Ticket UI which allows Agent to allow on a multiple ticket at a same time without having too many clicksAzureDesk screenshot: Third party integrations with AzureDesk so agent can make the use of the best available resources

AzureDesk user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.2
  4.6
  4.8
Mark Poole

Azure Desk

Used daily for 6-12 months
Reviewed 2019-01-30
Review Source: Capterra

Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily.

Pros
Cloud based and very easy to use. Quick to setup

Cons
More features is always good but they do seem to get added once requested

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kaitlyn Moore

VPN User Review

Used daily for 6-12 months
Reviewed 2019-07-26
Review Source: Capterra

It keeps support tickets reasonably organized

Pros
It's more streamlined than other similar products, in my experience.

Cons
Sometimes certain tickets show up repeatedly in the "unassigned" section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anthony Nel

AzureDesk Product Review

Used occasionally for free trial
Reviewed 2019-04-06
Review Source: Capterra

Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

Pros
Very simple to setup and use Useful Knowledge base

Cons
No manual time logging No Mobile support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Diego Quintero

AzureDesk is a software that highlights by its simplicity of use.

Used daily for 6-12 months
Reviewed 2017-07-20
Review Source: Capterra

Pros
AzureDesk is a software that highlights by its simplicity of use. After you register, you can start using the product with all its features for only a small fee per agent at month. The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there. We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Cons
Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Michael Douds

Azure Desk

Used daily for 6-12 months
Reviewed 2019-01-28
Review Source: Capterra

Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

Pros
Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

Cons
Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

Response from AzureDesk


thank you so much

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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AzureDesk pricing

Starting from
$5/month
Pricing options
Subscription
Free trial
View Pricing Plans

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

AzureDesk features

API
Chat
Email Integration
Knowledge Base Management
Multi-Channel Communication
Self Service Portal
Social Media Integration
Support Ticket Management
Third Party Integration

Activity Dashboard (129 other apps)
Alerts / Escalation (83 other apps)
Automatic Notifications (109 other apps)
CRM Integration (94 other apps)
Customizable Branding (135 other apps)
Instant Messaging (104 other apps)
Monitoring (113 other apps)
Multi-Language (76 other apps)
Reporting & Statistics (143 other apps)
Surveys & Feedback (97 other apps)
Workflow Management (90 other apps)

Videos and tutorials

Additional information for AzureDesk

Key features of AzureDesk

  • Support portal
  • JIRA integration
  • Activity management
  • Client portal
  • Email integration
  • Help desk management
  • Multi-channel communication
  • Twitter integration
  • Trouble ticketing
  • Feedback management
  • Question library
  • Email templates
  • Knowledge base
  • Ticket management
  • Help desk integration
View All Features

Benefits

Allow customers to first search for support query answers themselves, in AzureDesk's quick search, self-service customer portal.

Automatically convert incoming support emails into tickets with AzureDesk.

Manage questions, problems, tasks and service requests from their opening to their resolution, updating the customer along the way.

Easily convert support requests into JIRA bugs with AzureDesk's built in JIRA integration.

Add customers, companies and agents with AzureDesk's administration portal.
Third party integrations with Slack,Olark LIVE chat,Asana,Freshbooks,ChargeDesk,Chatlio,JIRA