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AzureDesk Pricing, Features, Reviews and Alternatives

AzureDesk product overview

Price starts from

5

Per month

What is AzureDesk?

AzureDesk is a help desk software for businesses of all sizes. The tool centralizes all customer-facing information and unifies support emails, support tickets and questions coming in from customers via email.

Key benefits of using AzureDesk

  • Allow customers to first search for support query answers themselves, in AzureDesk's quick search, self-service customer portal.

  • Automatically convert incoming support emails into tickets with AzureDesk.

  • Manage questions, problems, tasks and service requests from their opening to their resolution, updating the customer along the way.

  • Easily convert support requests into JIRA bugs with AzureDesk's built in JIRA integration.

  • Add customers, companies and agents with AzureDesk's administration portal.
  • Third party integrations with Slack,Olark LIVE chat,Asana,Freshbooks,ChargeDesk,Chatlio,JIRA
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    Videos
    Live Online
    Webinars
    In Person
    Documentation

    AzureDesk pricing information

    Value for money

    4.7

    /5

    49

    Starting from

    5

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    AzureDesk features

    Functionality

    4.2

    /5

    49

    Total features

    35

    4 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Live Chat
    Alerts / Escalation

    Functionality contenders

    AzureDesk users reviews

    Overall Rating

    4.5

    /5

    49

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.82/10
    Rating distribution

    5

    4

    3

    2

    1

    26

    22

    1

    0

    0

    Pros
    It has been a great experience so far. The support team and overall functionality is amazing.

    HJ

    Himanshu J.

    From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.

    TL

    Trent L.

    Azuredesk is an excellent interface for our customer service needs, it is extremely easy to set up and use and the support from the team is fantastic.
    AvatarImg

    SrinivasReddy T.

    Cons
    No Dark Mode, no way to quickly update customer info from the ticket screen, instead having to go to a separate page to edit customer info.

    BB

    Boyd B.

    We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.

    BG

    Bahuguna G.

    The reporting functionality is rather limited.

    LR

    Linda R.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Azure Desk

    Reviewed 3 years ago

    Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily.

    Pros

    Cloud based and very easy to use. Quick to setup

    Cons

    More features is always good but they do seem to get added once requested

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    VPN User Review

    Reviewed 3 years ago

    It keeps support tickets reasonably organized

    Pros

    It's more streamlined than other similar products, in my experience.

    Cons

    Sometimes certain tickets show up repeatedly in the "unassigned" section.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    AzureDesk Product Review

    Reviewed 3 years ago

    Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

    Pros

    Very simple to setup and use Useful Knowledge base

    Cons

    No manual time logging No Mobile support

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Azure Desk

    Reviewed 3 years ago

    Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

    Pros

    Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

    Cons

    Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

    Vendor response

    thank you so much

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    AzureDesk

    Reviewed 3 years ago

    We have very pleased with the software and support - at a great price as well!

    Pros

    We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.

    Cons

    I haven't had any issues to note - so far its been great.

    AzureDesk FAQs and common questions

    Q. What type of pricing plans does AzureDesk offer?

    AzureDesk has the following pricing plans:
    Starting from: $5.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of AzureDesk?

    AzureDesk has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does AzureDesk support?

    AzureDesk supports the following languages:
    Dutch, English, French, German, Spanish


    Q. Does AzureDesk support mobile devices?

    AzureDesk supports the following devices:
    Android, iPad, iPhone


    Q. Does AzureDesk offer an API?

    Yes, AzureDesk has an API available for use.


    Q. What other apps does AzureDesk integrate with?

    AzureDesk integrates with the following applications:
    Jira, Chatlio , FreshBooks, Slack, Olark, Asana, ChargeDesk


    Q. What level of support does AzureDesk offer?

    AzureDesk offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support

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