Engati - 2026 Pricing, Features, Reviews & Alternatives

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award.

It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, & private labeling.

Using Engati you can leverage the power of machine learning, NLP/NLU to design. Bots built within Engati can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and can be embedded within business websites, and can be used within industries including eCommerce, banking, media, health care, and more. The Engati solution allows businesses to build, manage, train, and analyze online chatbots, adapted to business needs for customer service and engagement.

Chatbots can be created and customized using the Engati platform, with tools for training chatbots with custom conversation flows, multiple languages, and custom FAQ integration. Engati leverages machine learning and natural language processing to create a responsive chatbot that can provide customer support without the need for human intervention. Chatbots created within Engati can utilize machine learning to better respond and prepare for user queries and needs, and NLP conversational modeling ensures that chatbots communicate as naturally as possible.

Engati supports multiple platforms with the ability to launch chatbots across major messenger platforms including Facebook Messenger, Skype, Slack, Kik, Viber, Line, and Telegram, as well as business website integration through an embeddable chatbot widget. Engati chatbots perform automatically without the need for agent input, however, the platform does facilitate the takeover and escalation of a bot chat mid-conversation if needed, and live chats can be carried out between agents and customers. In order to help businesses understand their customer's needs and better train their chatbots, Engati provides in-depth analytics on metrics such as the most frequently asked questions, analysis of specific cohorts, number of conversations per day, average length of conversations, and more.