Engati Pricing, Features, Reviews & Comparison of Alternatives

Engati

Chatbot builder & manager for customer engagement

4.19/5 (16 reviews)

Engati overview

Engati is a cloud-based platform for building chatbots without the need for programming knowledge. Bots built within Engati can be published across Facebook Messenger, Skype, Viber, Slack, Kik, Telegram, and can be embedded within business websites, and can be used within industries including eCommerce, banking, media, health care, and more. The Engati solution allows businesses to build, manage, train, and analyze online chatbots, adapted to business needs for customer service and engagement.

Chatbots can be created and customized using the Engati platform, with tools for training chatbots with custom conversation flows, multiple languages, and custom FAQ integration. Engati leverages machine learning and natural language processing to create a responsive chatbot which can provide customer support without the need for human intervention. Chatbots created within Engati can utilize machine learning to better respond and prepare for user queries and needs, and NLP conversational modeling ensures that chatbots communicate as naturally as possible.

Engati supports multiple platforms with the ability to launch chatbots across major messenger platforms including Facebook Messenger, Skype, Slack, Kik, Viber, Line, and Telegram, as well as business website integration through an embeddable chatbot widget. Engati chatbots perform automatically without the need for agent input, however the platform does facilitate the takeover and escalation of a bot chat mid-conversation if needed, and live chats can be carried out between agents and customers. In order to help businesses understand their customers needs and better train their chatbots, Engati provides in-depth analytics on metrics such as the most frequently asked questions, analysis of specific cohorts, number of conversations per day, average length of conversations, and more.
engati.com

Pricing

Starting from
$21/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Arabic, Indonesian, Turkish
Engati screenshot: The dashboard provides insight into the number of conversations, average conversation duration, and moreIntroduction to the Engati Chatbot PlatformEngati screenshot: Businesses can setup their custom FAQs to aid chatbot answersEngati screenshot: Chatbots can respond to queries with links, call forwarding, automated messages, and more

Engati reviews

Value for money
Features
Ease of use
Customer support
  4.2
  3.9
  4.2
  4.4
Ayush Chandrashekhar Verma

It is really amazing platform with support of extraordinary features

Used daily for 6-12 months
Reviewed 2017-12-05
Review Source: Capterra

Chatbot building is just a breeze awaay. Getting data from API os supercool . Excellent platform to use Anyday

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Mohammed Moiz

It is extremely easy to set up and use across all the platforms. Great scope to grow!

Used daily for less than 6 months
Reviewed 2017-11-16
Review Source: Capterra

Learnt more about how chatbots can be useful for escalating business and engage with customers better.

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Chris Curtin

looked at AI bot from several sources. Their Facebook version is topnotch.

Used daily for less than 6 months
Reviewed 2017-11-16
Review Source: Capterra

We hope the bot can take all the missed live chats.

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Sagar Duwal

Simple though powerful bot building platform

Used daily for less than 6 months
Reviewed 2017-12-02
Review Source: Capterra

I like the how the platform works around simplicity that provides easier way to learn and work to build bots. The good part is that it provides multiple platforms to integrate bots to like Facebook, Slack, Skype, Viber and more.

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Vinod Gondaliya

I was really pleased experiencing the outstanding GUI Engati platform provides.

Used monthly for less than 6 months
Reviewed 2017-11-28
Review Source: Capterra

1) Good GUI so easily implements our ideas into a Chatbot. 2) Saves time. 3) No need for any programming knowledge to create a basic chatbot. 4) Free of Cost. 5) Good Data Analysis to assist in training bot better 6) Easy JSON API integration.

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Engati pricing

Starting from
$21/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free for up to 1000 interactions per month and 2 bots.

Professional: $21/month (or $19/month when billed annually) for up to 10,000 interactions/month and up to 5 bots.

Business: $55/month (or $50/month when billed annually) for up to 30,000 interactions/month and up to 20 bots.

Enterprise: contact Engati for custom enterprise pricing plans.

Engati features

API
Automatic Notifications
CRM Integration
Chat
Contact History
Instant Messaging
Multi-Channel Communication
Third Party Integration
Workflow Management

Activity Dashboard (82 other apps)
Customizable Branding (76 other apps)
Email Integration (75 other apps)
Knowledge Base (101 other apps)
Monitoring (84 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (61 other apps)
Reporting & Statistics (95 other apps)
Social Media Integration (72 other apps)
Surveys & Feedback (71 other apps)
Ticket Management (66 other apps)

Additional information for Engati

Key features of Engati

  • Real-time chat
  • Chat
  • Instant messaging
  • Third party integration
  • Website integration
  • Customer experience management
  • Natural language search
  • Customizable templates
  • Multi-channel communication
  • Multi-channel management
  • CRM integration
  • eCommerce integration
  • Alerts / escalation
  • Workflow management
  • Multi-language
  • Customer service analytics
  • FAQ upload
  • JSON API integration
  • Promotions management
  • Feedback collection
  • Contact history
  • Automatic customer notices
  • Automatic notifications
  • Chatbot creation
View All Features

Benefits

Launch chatbots across multiple platforms with Engati. The tool presently supports eight major messaging platforms including Facebook Messenger, Kik, Telegram, Line, Viber, Skype, and Slack, as well as offering website integration.

Create a custom chatbot which uses machine learning to provide customer support and answer common queries. The natural language processing (NPL) functionality aims to aid the chatbot in understanding and responding to natural conversational style.

Integrate with third party tools for CRM, marketing, eCommerce, scheduling, and more, and use the JSON API to interact with backend servers.

Use Engati to design custom chatbots with pre-configured workflows, relevant answers to questions, business FAQs, intelligent conversation paths, and more, with no programming knowledge required.

Use rich analytics to understand the most frequently asked questions, cohorts, interaction times, case resolution, and more, in order to provide a more tailored customer service experience.