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Engati

4.0
(25)

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Digital Customer experience platform

(2)

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Engati Pricing, Features, Reviews and Alternatives

Engati FAQs

Q. What type of pricing plans does Engati offer?

Engati has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Engati?

Engati has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Engati support?

Engati supports the following languages:
Arabic, English, Indonesian, Turkish


Q. Does Engati support mobile devices?

Engati supports the following devices:
Android, iPad, iPhone


Q. Does Engati offer an API?

Yes, Engati has an API available for use.


Q. What other apps does Engati integrate with?

Engati integrates with the following applications:
Telegram, Zapier, Salesforce.org Nonprofit Cloud, Freshdesk, Slack, Meta for Business


Q. What level of support does Engati offer?

Engati offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

Engati product overview

What is Engati?

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award.

Key benefits of using Engati

  • Launch chatbots across multiple platforms with Engati. The tool presently supports eight major messaging platforms including Facebook Messenger, Kik, Telegram, Line, Viber, Skype, and Slack, as well as offering website integration.

  • The best live chat platform to Engage your customers- A Revolutionary new way to engage and support your customers across multiple channels

  • Create a custom chatbot which uses machine learning to provide customer support and answer common queries. The natural language processing (NPL) functionality aims to aid the chatbot in understanding and responding to natural conversational style.

  • Integrate with third party tools for CRM, marketing, eCommerce, scheduling, and more, and use the JSON API to interact with backend servers.

  • Use Engati to design custom chatbots with pre-configured workflows, relevant answers to questions, business FAQs, intelligent conversation paths, and more, with no programming knowledge required.

  • Use rich analytics to understand the most frequently asked questions, cohorts, interaction times, case resolution, and more, in order to provide a more tailored customer service experience.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    24/7 (Live rep)
    Knowledge Base
    Chat

    Training options

    Webinars
    Live Online
    Videos
    Documentation

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    Engati pricing information

    Value for money

    3.9

    /5

    25

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    Subscription
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    Value for money contenders

    Engati features

    Functionality

    3.9

    /5

    25

    Total features

    43

    4 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Alerts/Escalation

    Functionality contenders

    Engati users reviews

    Overall Rating

    4.0

    /5

    25

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.8/10
    Rating distribution

    5

    4

    3

    2

    1

    10

    11

    1

    0

    3

    Pros
    We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.
    I was really pleased experiencing the outstanding GUI Engati platform provides.
    The overall experience is pretty great. I love how much support they are always ready to provide.
    Cons
    The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.
    And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.
    Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.

    Overall rating contenders

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