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Engati
Digital Customer experience platform
(4)
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Engati Pricing
Pricing overview
Value for money rating
3.9
/5
25
Price starts from
No pricing info
Pricing details
What users say
Popular contenders
Price starts from
1799
/user
Per month
Pricing model
Free trial
Price starts from
29
Per month
Pricing model
Free trial
Price starts from
49
Per month
Pricing model
Free trial
Price starts from
41
Per month
Pricing model
Free trial
Price starts from
23
Per month
Pricing model
Free trial
Reviewers who mentioned pricing said:
Gaayatri K.
Information Technology and Services, 1-10 employees
Used monthly for less than 6 months
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Building the bot was was easy and fun for the 1st time. Have used different nodes and trained the chatbot on our document as well. That's working fine. The chatbot needs to be trained for all the use cases, and all possible/probable combinations and then it starts picking the context also. Overall, a good experience and it's worth giving a try.
1. Good customer support 2. Easy to build flows 3. Easy to train the chatbot
The price might be a bit on the higher side when compared to others, but it covers all functionalities.
Verified reviewer
Pharmaceuticals, 11-50 employees
Used weekly for less than 6 months
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Great tool, super intuitive and easy to use. Customer support is exceptional and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team.
It's super easy to use and once you take some time to set things up, it can learn on its own. It can adapt to different contexts pretty easily and cover a bunch of use cases. If you were afraid that a chatbot wouldn't sound human, this tool will prove you wrong.
If you run a small business, you'll find it expensive to start with. However, it really pays itself off if you want to have 24-hour coverage on your website.
Harsha P.
Retail, 1-10 employees
Used daily for less than 6 months
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When we saw the demo, we simply loved the solution and we bought the Quarterly plan in English + Arabic for $999. The onboarding process was supposed to take 2 weeks. The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all. These guys are selling a chatbot solution and will only...
The sale process - how they demonstrated that this solution could do wonders! That's where we fell. We should have done thorough research.
The entire experience was a nightmare. The onboarding process takes forever against their 2 weeks promise. They take the money upfront, and you are stuck. We opted for two languages option, and we could not even deploy English and had to pull out the bot from our Shopify store. Empty promises made during the sale (e.g. all past WhatsApp conversations can be read/ tagged by the API, which apparently can't be!). The mobile app is full of bugs. Agents are not notified of customers requesting to connect with an agent. The support teams were lethargic and would only want to respond by email. If you are an e-commerce player, STAY AWAY from Engati.
Vinod G.
Business Supplies and Equipment, 51-200 employees
Used monthly for less than 6 months
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1) Good GUI so easily implements our ideas into a Chatbot. 2) Saves time. 3) No need for any programming knowledge to create a basic chatbot. 4) Free of Cost. 5) Good Data Analysis to assist in training bot better 6) Easy JSON API integration.
As I said, GUI of Engati platform is the best amongst all other Platforms in the market. It was so user-friendly that even a person like me having no prior programming knowledge was able to create a decent application-oriented chatbot. Moreover, the statistics and data it provides regarding the interactions of users with it are also very nice. It is really a handy feature for developers. It really helped me train by Chatbot to the best. Overall, it's GUI combined with the data analysis it provides gives it an edge over other platforms in the market.
The website back-end is not so good. I have only this complaint about the platform. I noticed sometimes the web pages reload and even some buttons don't work. i.e. the hyperlink or href is missed out for some buttons.
Bharat K.
Retail, 1-10 employees
Used daily for less than 6 months
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It was the worst , i will always regret the decision of choosing engati , the loss can't be recovered now , i lost my old number in which I used to get leads , i lost business because of them, i lost all my data , i kept asking them what would happen to my data , they never respond and i finally ended up with huge loss.
I did not like a single thing about this software , they are way too much expensive from every single one of there competitors , there is no transparency in the employees , they don't tell you the consequences, never got complete info on what I am getting into.
I hated there mobile application , it is slow , doesn't work in cheap phones at all , tons of customer complaint about how bad this automated thing is. I wpuldnt recomend using engati at all , there are many good and less expensive services available in the markets
Alina M.
Marketing and Advertising, 11-50 employees
Used weekly for 6-12 months
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The overall experience is pretty great. I love how much support they are always ready to provide
How customizable it is. There are many chatbots but very few that can be used in that many work spheres.
I am fully satisfied. I wish it cost a bit less but we all ish that, don't we.
Jatin N.
Higher Education, 5,001-10,000 employees
Used weekly for less than 6 months
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Absolutely amazing platform to get started with Bots and Side assistant on Pages. Thanks.
Excellent Customer Support. Beautiful UI helps me focus on Product. Natural Language Processing helps me to extract right Lexemes out of Sentence
Felt more features like API Hosting and Self hosted API is a better option. A bit less cost would definitely attract more MSME's and individuals
Chinmaya D.
Computer Hardware, self-employed
Used monthly for 6-12 months
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Amazing kickstart software to start building custom and cool bots. recommended.
1. Simplicity and Ease - I can Surely say this is the best custom bot framework ever. The Intergration part is supereasy and intresting. 2. UX - Smooth and Nice Design
1. Bit Expensive for Startup but good start. 2. Adding integrations like api.ai will get you full stars.
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