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Helpshift

Digital customer service platform and ticketing system

Helpshift Alternatives

How do Helpshift alternatives compare?

Freshdesk and Zendesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Helpshift to its top 100 alternatives, ConnectWise Control has the highest rating, with Freshdesk as the runner-up, and Helpshift ranking 79th place. Zendesk has the most reviews with a total of 2,549, while Helpshift has 26. Users say ConnectWise Control tops the list for value for money followed by Freshdesk, while Helpshift comes in 82nd. Users also say Freshdesk and ConnectWise Control are the easiest to use, while Helpshift takes 77th place.


How do I choose the best Helpshift alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to Helpshift?

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Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

Freshdesk

4.5
(2,240)

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

0.6

3.8

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

71

126

99

features in common

71

features in common

Freshdesk's unique features

  • Routing

  • Survey/Poll Management

  • Multi-Location

  • Customer Complaint Tracking

Helpshift's unique features

  • Client Portal

  • Help Desk Management

  • Real Time Notifications

  • Campaign Management

Zendesk

4.4
(2,549)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$19/month

Value for money

4.1

0.3

3.8

What users say about Zendesk's value for money

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

Total

83

198

99

features in common

83

features in common

Zendesk's unique features

  • Text Editing

  • Win / Loss Analysis

  • Computer Telephony Integration

  • Blended Call Center

Helpshift's unique features

  • Data Visualization

  • Offline Access

  • Desktop Notifications

  • Customer Accounts

REVE Chat

4.4
(14)

Multi Channel Live Chat Software for Website Engagement

Features

Total

31

46

99

features in common

31

features in common

REVE Chat's unique features

  • Automated Scheduling

  • Real Time Analytics

  • Email Alerts

  • Chat Transcript

Helpshift's unique features

  • Archiving & Retention

  • Email Tracking

  • Customizable Fields

  • Help Desk Management

Zoho Desk

4.5
(1,649)

Cloud-based help desk platform

Pricing

Starting from

$14/month

Value for money

4.5

0.7

3.8

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

85

168

99

features in common

85

features in common

Zoho Desk's unique features

  • Document Management

  • Churn Management

  • Ideation / Crowdsourcing

  • Call Logging

Helpshift's unique features

  • Data Visualization

  • Visual Analytics

  • Desktop Notifications

  • Customer Accounts

User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

0.8

3.8

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

68

210

99

features in common

68

features in common

User.com's unique features

  • Scheduled Messaging

  • Client Database

  • Behavior Analytics

  • Social Marketing

Helpshift's unique features

  • Customer Accounts

  • Macros/Templated Responses

  • Sentiment Analysis

  • Case Management

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

Pricing

Starting from

$24/month

Value for money

4.3

0.5

3.8

What users say about Wix Answers' value for money

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Easy to use, professional, great value for money.

AR

Anonymous Reviewer

Total

59

89

99

features in common

59

features in common

Wix Answers' unique features

  • Blended Call Center

  • Contact Management

  • Issue Tracking

  • FAQ

Helpshift's unique features

  • Client Portal

  • Desktop Notifications

  • Multi-Campaign

  • Request Assignment

Bitrix24

4.0
(459)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.4

3.8

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

69

358

99

features in common

69

features in common

Bitrix24's unique features

  • Shared Contacts

  • Team Management

  • Graphical Workflow Editor

  • Version Control

Helpshift's unique features

  • Customer Experience Management

  • Macros/Templated Responses

  • Request Assignment

  • Customer Accounts

LiveAgent

4.7
(1,002)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.9

3.8

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

84

185

99

features in common

84

features in common

LiveAgent's unique features

  • Contact Database

  • Call Logging

  • Customer Complaint Tracking

  • Automatic Call Distribution

Helpshift's unique features

  • Employee Management

  • Single Sign On

  • @mentions

  • Customer Activity Tracking

Salesforce Service Cloud

4.4
(510)

Customer Service & Field Service Management Solutions

Pricing

Value for money

4.1

0.3

3.8

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

75

195

99

features in common

75

features in common

Salesforce Service Cloud's unique features

  • SMS Messaging

  • Utility Billing

  • Conferencing

  • Blended Call Center

Helpshift's unique features

  • Data Visualization

  • Multi-Campaign

  • Visual Analytics

  • Customer Segmentation

Genesys Cloud

4.1
(108)

Mobile optimized cloud call center with multichannel routing

Pricing

Starting from

$75/month

Value for money

3.9

0.1

3.8

What users say about Genesys Cloud's value for money

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Total

57

131

99

features in common

57

features in common

Genesys Cloud's unique features

  • Applications Management

  • File Transfer

  • Call Scheduling

  • IVR / Voice Recognition

Helpshift's unique features

  • Customizable Fields

  • Desktop Notifications

  • Multi-Channel Distribution

  • Single Sign On

Kayako

4.0
(158)

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.8
3.8

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

49

89

99

features in common

49

features in common

Kayako's unique features

  • Appointment Management

  • Release Management

  • eCommerce Management

  • Two-Factor Authentication

Helpshift's unique features

  • Call Recording

  • Customer Activity Tracking

  • Email Tracking

  • Multi-Channel Distribution

LogMeIn Rescue

4.6
(125)

Remote support for helpdesks, call centers and organizations

Pricing

Starting from

$149/month

Value for money

4.3

0.5

3.8

What users say about LogMeIn Rescue's value for money

I'd go to say it's 100% one of the best remote support software money can buy.

Lawrence L.

I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

AR

Anonymous Reviewer

Total

20

62

99

features in common

20

features in common

LogMeIn Rescue's unique features

  • Inbound Call Center

  • Session Transfer

  • Configuration Management

  • Presenter Control Management

Helpshift's unique features

  • Tagging

  • Widgets

  • Activity Tracking

  • Email Tracking

UseResponse

4.7
(31)

All-in-one Customer Support and Feedback Suite

Pricing

Starting from

$149/month

Value for money

4.9

1.1

3.8

What users say about UseResponse's value for money

UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward.

AR

Anonymous Reviewer

Compares to competing products at competitive price point.

AR

Anonymous Reviewer

Total

66

107

99

features in common

66

features in common

UseResponse's unique features

  • Brainstorming

  • Real Time Analytics

  • Data Security

  • Task Management

Helpshift's unique features

  • Campaign Management

  • Geotargeting

  • Real Time Data

  • Website Visitor Tracking

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Pricing

Starting from

$0.02

Value for money

4.8

1.0

3.8

What users say about Qubicles' value for money

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

GM

Gustavo M.

Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares.

DA

Daryl A.

Total

28

70

99

features in common

28

features in common

Qubicles' unique features

  • Predictive Dialer

  • Call List Management

  • Historical Reporting

  • Conditional Logic

Helpshift's unique features

  • Website Visitor Tracking

  • Activity Tracking

  • Gamification

  • Customer History

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

19

40

99

features in common

19

features in common

Yonyx's unique features

  • Rules-Based Workflow

  • Call Scripting

  • WYSIWYG Editor

  • Knowledge Management

Helpshift's unique features

  • SSL Security

  • Visual Analytics

  • Archiving & Retention

  • Employee Management

Front

4.5
(203)

Email management software and shared inbox for teams

Pricing

Starting from

$9/month

Value for money

4.2

0.4

3.8

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Total

51

120

99

features in common

51

features in common

Front's unique features

  • Applications Management

  • Incident Management

  • Commenting / Notes

  • Meeting Management

Helpshift's unique features

  • Campaign Management

  • Customer History

  • Feedback Management

  • Prioritization

Call Center Studio

4.5
(36)

Cloud-based call center management software

Pricing

Value for money

4.7

0.9

3.8

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

40

91

99

features in common

40

features in common

Call Center Studio's unique features

  • Automatic Call Distribution

  • Survey/Poll Management

  • VoIP Connection

  • Open Database Design

Helpshift's unique features

  • Campaign Analytics

  • Customer Activity Tracking

  • Email Tracking

  • Multi-Campaign

CommBox

(0)

Cloud-based contact center and customer service solution

Features

Total

40

63

99

features in common

40

features in common

CommBox's unique features

  • Ad hoc Reporting

  • Email Distribution

  • Pre-Configured Bot

  • Outbound Call Center

Helpshift's unique features

  • Assignment Management

  • Customizable Forms

  • Alerts/Notifications

  • Interaction Tracking

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

Pricing

Value for money

4.6

0.8

3.8

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Total

38

95

99

features in common

38

features in common

Avochato's unique features

  • Appointment Management

  • Sales Pipeline Management

  • Template Management

  • Online Booking

Helpshift's unique features

  • Call Recording

  • Customer Experience Management

  • Email Management

  • Knowledge Base Management

NICE inContact

4.2
(456)

Cloud Contact Center Software

Pricing

Starting from

$100/month

Value for money

4.0

0.2

3.8

What users say about NICE inContact's value for money

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

We like incontact but we are a smaller company and everything cost money and I don't know if we are getting everything out of what we are currently paying.

DM

David M.

Total

47

108

99

features in common

47

features in common

NICE inContact's unique features

  • Automated Scheduling

  • Progressive Dialer

  • Survey/Poll Management

  • List Management

Helpshift's unique features

  • Canned Responses

  • Customer Segmentation

  • Full Text Search

  • Offline Form

Dixa

4.3
(19)

Conversational Customer Service Software

Pricing

Starting from

$99/month

Value for money

4.2

0.4

3.8

What users say about Dixa's value for money

Excellent cloud solution for your callcenter with a reasonable cost.

Roberth C.

Currently, our team is more than satisfied with the outcomes that we got for that price.

ES

Elizabeth S.

Total

42

84

99

features in common

42

features in common

Dixa's unique features

  • Blended Call Center

  • Remote Support

  • Drag & Drop

  • Visitor Tracking

Helpshift's unique features

  • Campaign Analytics

  • Customer Accounts

  • Email Templates

  • Mobile Access

Agile CRM

4.2
(404)

Sales and marketing CRM for growing businesses

Pricing

Starting from

$8.99/month

Value for money

4.2

0.4

3.8

What users say about Agile CRM's value for money

Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

AD

Adam D.

It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.

Derek "Storme" B.

Total

57

226

99

features in common

57

features in common

Agile CRM's unique features

  • Account Management

  • Predictive Dialer

  • Communication Management

  • Call Disposition

Helpshift's unique features

  • Canned Responses

  • Data Visualization

  • Offline Access

  • Single Sign On

Freshcaller

4.0
(22)

Modern Phone System for customer support & sales

Pricing

Starting from

$15/month

Value for money

3.8
3.8

What users say about Freshcaller's value for money

Get entire call history with cost and recordings. Cost effective compared to larger companies.

Mian M.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

NA

Nicola A.

Total

22

65

99

features in common

22

features in common

Freshcaller's unique features

  • Caller Profiles

  • Text to Speech

  • Call Reporting

  • Manual Dialer

Helpshift's unique features

  • Timer

  • Workflow Management

  • Auto-Responders

  • File Sharing

Acquire

5.0
(19)

Multi-channel Customer Communication Platform

Features

Total

36

47

99

features in common

36

features in common

Acquire's unique features

  • Content Creation

  • Video Support

  • A/B Testing

  • SMS Messaging

Helpshift's unique features

  • Automated Routing

  • Customizable Fields

  • Data Import/Export

  • Gamification

Pricing

Starting from

$29.99/month

Value for money

4.5

0.7

3.8

What users say about HappyFox Chat's value for money

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Yashasvi A.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

NC

Nicola C.

Total

17

19

99

features in common

17

features in common

HappyFox Chat's unique features

  • Real Time Reporting

  • Website Integration

Helpshift's unique features

  • Single Sign On

  • Timer

  • Activity Tracking

  • Email Management

JIRA Service Management

4.4
(262)

The only ITSM solution built on the Jira platform

Pricing

Starting from

$20/month

Value for money

4.2

0.4

3.8

What users say about JIRA Service Management's value for money

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

A great product at a reasonable price point. This review is for the Cloud version.).

SB

Seth B.

Total

45

97

99

features in common

45

features in common

JIRA Service Management's unique features

  • Asset Management

  • Requisition Management

  • Text Editing

  • Maintenance Scheduling

Helpshift's unique features

  • Call Center Management

  • Customer Accounts

  • Event Triggered Actions

  • Multi-Channel Distribution

Take Control

4.3
(15)

Collaborative remote access solution

Pricing

Value for money

4.2

0.4

3.8

What users say about Take Control's value for money

The price is also good, much better than Logmein or screenconnect.

GM

Gonçalo M.

Quality service at a great price for small businesses.

Tyler F.

Total

21

35

99

features in common

21

features in common

Take Control's unique features

  • Chat Transcript

  • Event Logs

  • Session Recording

  • On-Demand Recording

Helpshift's unique features

  • Third Party Integrations

  • Workflow Configuration

  • Archiving & Retention

  • Email Tracking

FAQ Bot

4.6
(7)

Become FAQing amazing at customer service.

Features

Total

42

65

99

features in common

42

features in common

FAQ Bot's unique features

  • Categorization/Grouping

  • Engagement Analytics

  • Real Time Reporting

  • Real Time Analytics

Helpshift's unique features

  • Call Recording

  • Customer Accounts

  • Email Templates

  • @mentions

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Pricing

Starting from

$42/month

Value for money

4.2

0.4

3.8

What users say about Vivantio's value for money

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Total

37

96

99

features in common

37

features in common

Vivantio's unique features

  • Audit Management

  • Problem Management

  • Scheduled / Automated Reports

  • IT Asset Management

Helpshift's unique features

  • Auto-Responders

  • Collaboration Tools

  • Alerts/Notifications

  • Macros/Templated Responses

Pricing

Starting from

$69

Value for money

4.2

0.4

3.8

What users say about GoToAssist's value for money

It's an excellent solution for companies looking for inexpensive remote IT support.

FP

Francis P.

Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized.

CT

Carmine T.

Total

15

30

99

features in common

15

features in common

GoToAssist's unique features

  • Two-Factor Authentication

  • Change Management

  • Diagnostic Tools

  • Project Management

Helpshift's unique features

  • Search/Filter

  • Timer

  • Assignment Management

  • Document Storage

ConnectWise Control

4.7
(1,665)

Remote meeting platform for resolving customers' queries

Pricing

Starting from

$24/month

Value for money

4.6

0.8

3.8

What users say about ConnectWise Control's value for money

I switched from LogMeIn when they bumped their prices and I am very happy. ConnectWise Control is extremely reliable and a good value for the money.

NP

Nick P.

I have found the features to be just as good, if not better than LogMeIn and ConnectWise is available for a fraction of the price.

NP

Nick P.

Total

29

66

99

features in common

29

features in common

ConnectWise Control's unique features

  • Troubleshooting

  • Diagnostic Tools

  • Post-Meeting Tools

  • Video Conferencing

Helpshift's unique features

  • Workflow Configuration

  • Assignment Management

  • Feedback Management

  • Customizable Forms

HubSpot Service Hub

4.4
(112)

Cloud-based customer service solution for firms of all sizes

Pricing

Starting from

$50/month

Value for money

4.2

0.4

3.8

What users say about HubSpot Service Hub's value for money

Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.

Patrick M.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

EB

Emma B.

Total

39

56

99

features in common

39

features in common

HubSpot Service Hub's unique features

  • Appointment Management

  • Data Storage Management

  • Pipeline Management

  • Account Alerts

Helpshift's unique features

  • Archiving & Retention

  • Collaboration Tools

  • Data Visualization

  • Inbox Management

LiveChat

4.6
(1,105)

Premium Customer Service Software for Live Chat & Help Desk

Pricing

Starting from

$16/month

Value for money

4.5

0.7

3.8

What users say about LiveChat's value for money

I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.

VK

Varinder K.

Our sales conversion rate had skyrocketed on our website and we couldn’t be happier. The price is just amazing for the benefits offered by the LiveChat.

SA

Sardor A.

Total

57

94

99

features in common

57

features in common

LiveChat's unique features

  • Authentication

  • Survey/Poll Management

  • FAQ

  • Customer Profiles

Helpshift's unique features

  • Campaign Analytics

  • Customer Experience Management

  • Gamification

  • Real-time Updates

3CX

4.5
(229)

3CX communications system. Web & mobile apps (Android, iOS)

Pricing

Starting from

€350

Value for money

4.3

0.5

3.8

What users say about 3CX's value for money

The service could improve a lot if they commissioned it well. I just really hope that my organization could get the money's worth for the service.

AR

Anonymous Reviewer

This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal.

Ryan G.

Total

32

79

99

features in common

32

features in common

3CX's unique features

  • Call Monitoring

  • Fax Management

  • Conferencing

  • IVR / Voice Recognition

Helpshift's unique features

  • API

  • Full Text Search

  • Customer Experience Management

  • Knowledge Base Management

Bold360

4.4
(26)

AI-powered customer engagement platform

Pricing

Value for money

4.6

0.8

3.8

What users say about Bold360's value for money

In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

AR

Anonymous Reviewer

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

JR

Josh R.

Total

48

84

99

features in common

48

features in common

Bold360's unique features

  • Assessment Management

  • Text Editing

  • Forms Management

  • Configurable Workflow

Helpshift's unique features

  • Call Routing

  • Customer Activity Tracking

  • Email Tracking

  • Multiple User Accounts

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

Pricing

Starting from

$21/month

Value for money

4.7

0.9

3.8

What users say about LiveHelpNow's value for money

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

JT

JASON T.

Wow easy to use and great support. Our costumers are very happy about the service.

RP

Roger P.

Total

63

97

99

features in common

63

features in common

LiveHelpNow's unique features

  • Callback Scheduling

  • Appointment Scheduling

  • Training Management

  • Productivity Analysis

Helpshift's unique features

  • Call Routing

  • Customer History

  • Multiple User Accounts

  • Virtual Assistant

Gorgias

4.7
(72)

Help desk and customer service solution

Pricing

Starting from

$60/month

Value for money

4.5

0.7

3.8

What users say about Gorgias' value for money

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

CJ

Chase J.

I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing.

JD

John D.

Total

46

67

99

features in common

46

features in common

Gorgias' unique features

  • Communication Management

  • Performance Management

  • Survey/Poll Management

  • Subscription Management

Helpshift's unique features

  • Call Recording

  • Customizable Forms

  • Employee Management

  • Multiple User Accounts

ngDesk

4.5
(11)

Ticket management for customer service and support teams

Features

Total

40

48

99

features in common

40

features in common

ngDesk's unique features

  • HIPAA Compliant

  • Forms Management

  • Support Ticket Tracking

  • Engagement Analytics

Helpshift's unique features

  • Call Center Management

  • Customer Accounts

  • Data Visualization

  • Geotargeting

EngageBay

4.6
(68)

Integrated sales & marketing software for growing teams

Pricing

Starting from

$9.99/month

Value for money

4.8

1.0

3.8

What users say about EngageBay's value for money

A great automation tool with a competitive price.

Jan Patrick T.

Best on the market - and certainly at this price.

SM

Sian M.

Total

52

203

99

features in common

52

features in common

EngageBay's unique features

  • Account Management

  • Routing

  • Computer Telephony Integration

  • Call Disposition

Helpshift's unique features

  • Case Management

  • Customizable Reports

  • Multi-Channel Management

  • Remote Access/Control

Talkdesk

4.6
(664)

The world's leading cloud-based contact center software.

Pricing

Value for money

4.5

0.7

3.8

What users say about Talkdesk's value for money

The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership.

CH

Chris H.

Reasonable pricing model that supports our needs.

AR

Anonymous Reviewer

Total

36

96

99

features in common

36

features in common

Talkdesk's unique features

  • Ad hoc Reporting

  • Real Time Analytics

  • SMS Messaging

  • Manual Dialer

Helpshift's unique features

  • Campaign Management

  • Customizable Branding

  • Full Text Search

  • Multi-Channel Distribution

Playvox

4.8
(67)

Quality Assurance Software for customer service teams.

Features

Total

31

78

99

features in common

31

features in common

Playvox's unique features

  • Content Management

  • Goal Setting / Tracking

  • Enrollments/Onboarding

  • Incentive Management

Helpshift's unique features

  • Archiving & Retention

  • File Sharing

  • Customizable Forms

  • Interaction Tracking