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Helpshift Logo

Digital customer service platform and ticketing system

Helpshift Alternatives & Competitors

Top 2 free alternatives

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zoho Desk logo

Customer service software for businesses of all sizes

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Features

Total

Zoho Desk logo
Helpshift logo

74

158

80

features in common

74

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • SMS Messaging

    5.0

Helpshift logo

Helpshift user ratings

Functionality

3.8
(29)

Top features

  • Third-Party Integrations

    5.0

  • Surveys & Feedback

    5.0

  • Support Ticket Management

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.7

Helpshift logo
3.8

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
LiveAgent logo

Web-based help desk so customer service agents

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Features

Total

LiveAgent logo
Helpshift logo

76

188

80

features in common

76

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Routing

    5.0

  • Email Templates

    5.0

Helpshift logo

Helpshift user ratings

Functionality

3.8
(29)

Top features

  • Third-Party Integrations

    5.0

  • Surveys & Feedback

    5.0

  • Support Ticket Management

    5.0

Pricing

Starting from

$19/month

Value for money

LiveAgent logo
4.7

0.9

Helpshift logo
3.8

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

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Features

Total

Salesforce Service Cloud logo
Helpshift logo

70

214

80

features in common

70

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(779)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Customizable Reports

    5.0

Helpshift logo

Helpshift user ratings

Functionality

3.8
(29)

Top features

  • Third-Party Integrations

    5.0

  • Surveys & Feedback

    5.0

  • Support Ticket Management

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.4

Helpshift logo
3.8

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Freshdesk logo

Online helpdesk system and customer service software

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Features

Total

Freshdesk logo
Helpshift logo

64

112

80

features in common

64

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

Helpshift logo

Helpshift user ratings

Functionality

3.8
(29)

Top features

  • Third-Party Integrations

    5.0

  • Surveys & Feedback

    5.0

  • Support Ticket Management

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.6

Helpshift logo
3.8

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
Helpshift logo

72

179

80

features in common

72

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Helpshift logo

Helpshift user ratings

Functionality

3.8
(29)

Top features

  • Third-Party Integrations

    5.0

  • Surveys & Feedback

    5.0

  • Support Ticket Management

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.4

Helpshift logo
3.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.