App comparison
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Hornbill
5
22
4
7
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workflow automation software for service, IT & HR teams
Last updated: March 2026
Hornbill Alternatives & Competitors (2026)
Top 3 free alternatives
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Access Controls/Permissions
N/A
Approval Process Control
N/A
Asset Lifecycle Management
N/A
JIRA Service Management
IT service platform for unified support
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Activity Dashboard
N/A
Asset Tracking
N/A
Capacity Management
N/A
Freshservice
A complete IT service management (ITSM) tool for business
Value for money
Starting price
No pricing info
0.1
Functionality
Analytics
4.3/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Approval Process Control
N/A
Asset Lifecycle Management
N/A
Asset Tracking
N/A
SysAid
AI-enabled ITSM platform for businesses of all sizes
0.1
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Capacity Management
N/A
Atera
Cloud and mobile-based IT management platform with AI
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Approval Process Control
N/A
Asset Lifecycle Management
N/A
Asset Tracking
N/A
NinjaOne
Unified endpoint management & IT automation platform
0.2
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
Activity Tracking
5/5
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Top Features
API
N/A
Approval Process Control
N/A
Asset Lifecycle Management
N/A
Action1
Patching That Just Works
0.5
Value for money
No pricing info
Starting price
No pricing info
0.5
Functionality
Application Security
5/5
Access Controls/Permissions
4.8/5
Alerts/Notifications
4.6/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Capacity Management
N/A
Syncro
One platform for IT teams to strengthen security, streamline
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Calendar Management
4.5/5
Anti Virus
4.4/5
Billing & Invoicing
4.4/5
Top Features
Alerts/Escalation
N/A
Alerts/Notifications
N/A
Approval Process Control
N/A
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.6/5
Alerts/Escalation
4.6/5
Top Features
Approval Process Control
N/A
Asset Lifecycle Management
N/A
Asset Tracking
N/A
ConnectWise RMM
An RMM built to take your business to new heights
0.5
Value for money
No pricing info
Starting price
No pricing info
Functionality
Audit Trail
4/5
Backup and Recovery
4/5
Data Import/Export
4/5
Top Features
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Alerts/Escalation
N/A
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
API
N/A
Approval Process Control
N/A
Asset Lifecycle Management
N/A
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
4.8/5
Anti Virus
4.6/5
Alerts/Notifications
4.5/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Capacity Management
N/A
0.3
Value for money
Starting price
No pricing info
0.5
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Activity Dashboard
N/A
Approval Process Control
N/A
Asset Lifecycle Management
N/A
0.6
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Activity Tracking
4/5
Alerts/Notifications
4/5
API
4/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Capacity Management
N/A
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Capacity Management
N/A
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
API
4.7/5
Access Controls/Permissions
4.3/5
Top Features
Approval Process Control
N/A
Asset Lifecycle Management
N/A
Asset Tracking
N/A
0.4
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Analytics
5/5
Access Controls/Permissions
4.4/5
API
4.3/5
Top Features
Approval Process Control
N/A
Asset Lifecycle Management
N/A
Asset Tracking
N/A
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
Capacity Management
N/A
Change Management
N/A
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Dashboard
5/5
API
5/5
Approval Process Control
5/5
Top Features
Capacity Management
N/A
Change Management
N/A
0.2
Value for money
Starting price
No pricing info
0.5
Functionality
Activity Dashboard
5/5
API
5/5
Alerts/Notifications
4.8/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Capacity Management
N/A