App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Jitbit Helpdesk Logo

Helpdesk ticketing system software

Last updated: August 2024

Table of Contents

Jitbit Helpdesk - 2025 Pricing, Features, Reviews & Alternatives

What is Jitbit Helpdesk?

JitBit Help Desk is a support ticket system application that covers all the basic features expected from this kind of app: ticket routing, ticket filters and categorization. knowledgebase, canned replies and auto-responder, file-attachments, asset tracking and reporting. Furthermore JitBit is multilingual and has a native Android and iPhone app optimized for both smart phones and tablets. JitBit Help Desk offers automation rules to define custom actions triggered by certain events.

JitBit Help Desk uses a ticket grid view to show the status of all new and ongoing tickets, the grid uses filters to customize your view of all tickets. You can also group and merge tickets, categorize tickets and assign tickets to specific team members. You can tag tickets, adding multiple tags to tickets such as "review", "feature request" and so on. Through the use of filters, categories and tags JitBit Help Desk allows you to generate reports for measure team and business KPIs.

Benefits of using Jitbit Helpdesk

  • Support Widget: Place a few lines of JavaScript on your website to integrate a support form on your webpages.

  • Customization: Change the colors of your helpdesk ticketing system to match your brand, and add your own logo.

  • Email Management: Converts emails to tickets automatically and checks your mailbox for new requests.

  • Ticket Management: Categorize incoming tickets, add tags and route tickets to the right person.

  • Ticket Overview: Use the ticket grid to see an overview of all ongoing customer requests and all related information, files and attachments. The grid can be narrowed down using filters.

  • Reports: Measure your team's performance and monitor how your customer support levels change over time.

  • Automated Rules: Set actions to be automatically triggered when tickets are associated with certain filters.
  • Starting from

    1699

    Alternatives with better value for money

    Jitbit Helpdesk's key features

    Most critical features, based on insights from Jitbit Helpdesk users:

    Email Management
    Support Ticket Management
    Alerts/Escalation
    Call Center Management
    Remote Access/Control

    All Jitbit Helpdesk features

    Features rating:

    Automated Routing
    Workflow Management
    Single Sign On
    Service Level Agreement (SLA) Management
    Self Service Portal
    Reporting/Analytics
    Real-Time Chat
    Multi-Channel Communication
    Macros/Templated Responses
    Knowledge Base Management
    Email Templates
    Data Import/Export
    Customizable Fields
    Customizable Branding
    Customer Database
    API
    Access Controls/Permissions

    Jitbit Helpdesk alternatives

    Jitbit Helpdesk logo
    4.5
    (33)

    Starting from

    1699

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    Zoho Desk logo
    4.5
    (2.1K)
    visit website

    Starting from

    14

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    SysAid logo
    4.5
    (481)
    visit website

    Starting from

    79

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support
    BOSSDesk logo
    4.7
    (126)
    visit website

    Starting from

    29

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    Jitbit Helpdesk pricing

    Value for money rating:

    Starting from

    1699

    Flat Rate

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    Jitbit Helpdesk support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Knowledge Base
    Chat
    24/7 (Live rep)

    Training options

    Live Online
    Documentation
    Videos

    Jitbit Helpdesk reviews

    Overall rating

    4.5

    /5

    33

    Positive reviews

    94

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.86/10
    Rating distribution

    5

    4

    3

    2

    1

    23

    8

    0

    0

    2

    Pros
    We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.
    Customer service is excellent and friendly. The product is really easy to use and a great price for the value.
    The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.
    Cons
    It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app.
    With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this.
    Worst customer service ever, The App doesn't work.

    Jitbit Helpdesk FAQs

    Q. What type of pricing plans does Jitbit Helpdesk offer?

    Jitbit Helpdesk has the following pricing plans:
    Starting from: $1699.00
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of Jitbit Helpdesk?

    Jitbit Helpdesk has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Jitbit Helpdesk support?

    Jitbit Helpdesk supports the following languages:
    English


    Q. Does Jitbit Helpdesk support mobile devices?

    Jitbit Helpdesk supports the following devices:
    Android, iPad, iPhone


    Q. Does Jitbit Helpdesk offer an API?

    Yes, Jitbit Helpdesk has an API available for use.


    Q. What other apps does Jitbit Helpdesk integrate with?

    Jitbit Helpdesk integrates with the following applications:
    Microsoft Visual Studio, GitHub, Dropbox Business, Jira, Zapier, Trello, Google Drive, WordPress, Harvest, Slack, Bitbucket, Asana


    Q. What level of support does Jitbit Helpdesk offer?

    Jitbit Helpdesk offers the following support options:
    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

    Related categories