JitBit Help Desk Pricing Plan & Cost Guide

JitBit Help Desk

Helpdesk ticketing system software

4.33/5 (15 reviews)

JitBit Help Desk Pricing

Starting from: $29.00

Pricing model: Subscription

Monthly plans:

Freelancer: $29 mo
Startup: $69 mo
Company: $129 mo
Enterprise: $199 mo

Competitors Pricing

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Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ChaseData

Starting from: $89.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Layer Customer Conversation Platform

Pricing model: Freemium, Subscription

Aspect Unified IP

Pricing model: Subscription

Pricing Comparison

How does JitBit Help Desk compare with other Customer Service & Support apps?

Subscription plan?

JitBit Help Desk



98% of apps offer a
subscription plan

Free trial?

JitBit Help Desk



87% of apps have a
free trial

Freemium plan?

JitBit Help Desk



30% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




JitBit Help Desk Pricing Reviews

Pros
  • Low price, responsive customer support, very nice UI.
  • The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use
  • Ease of use, simple, low cost. I can manage my team easily with just the permissions each group needs. The phone app is handy and works well.
  • Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low!
Cons
  • There is so little not to like, I think remote control built into the site/app is what is really missing.
  • Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this.
  • My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes.
100%
recommended this to a friend or a colleague

6 reviewers had the following to say about JitBit Help Desk's pricing:

Anonymous

Affordable and easy

Used daily for 1-2 years
Reviewed 2016-09-26
Review Source: GetApp

We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier.Low price, responsive customer support, very nice UI.

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JitBit Help Desk

Helpdesk ticketing system software

Adam Donovan

JitBit is the next big thing!

Used daily for 1-2 years
Reviewed 2018-02-21
Review Source: Software Advice

If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys!Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low!

Read the full review


JitBit Help Desk

Helpdesk ticketing system software

Francine Barbarin-Bruni

Great product.

Reviewed 2015-12-21
Review Source: Capterra

Customer service is excellent and friendly. The product is really easy to use and a great price for the value. Strongly recommend it.

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JitBit Help Desk

Helpdesk ticketing system software

Anonymous

I've been using this for my team for about a year. Easy to use, easy to manage.

Used daily for 6-12 months
Reviewed 2018-07-09
Review Source: Capterra

Low cost, does everything I needed it for. Ease of use and easy to administer. It keeps my team up to date.Ease of use, simple, low cost. I can manage my team easily with just the permissions each group needs. The phone app is handy and works well.

Read the full review


JitBit Help Desk

Helpdesk ticketing system software

Anonymous

Jitbit is a fantastic help desk solution

Used daily for less than 6 months
Reviewed 2018-06-07
Review Source: Capterra

The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use

Read the full review


JitBit Help Desk

Helpdesk ticketing system software

J Habel

Simple, but powerful helpdesk application

Reviewed 2015-11-10
Review Source: Capterra

I find the JitBit helpdesk application to be a very easy to utilize. The web interface is very clean and quick. There is a lot of built-in functionality, and if you find there is something that is missing, the support/development team is pretty good about being receptive to new features. While this application cannot perform everything (a few more automation options or reports would be nice ), it is certainly a very economical purchase that you can have up and running very quickly.

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JitBit Help Desk

Helpdesk ticketing system software