LivePerson Reviews

LivePerson

Live Chat, Messaging and Bots Solution Provider

4.47/5 (30 reviews)

Temitope Esuola

My experience with Liveengage has been perfect.

Used daily for 2+ years
Reviewed 2018-08-09
Review Source: Capterra

Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Basiirat Ali

A better way to connect with web visitors.

Used daily for 1-2 years
Reviewed 2018-08-25
Review Source: Capterra

LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Thomas H

Gets better every day!

Used daily for 1-2 years
Reviewed 2018-09-06
Review Source: Capterra

Overall, the return on investment here is HUGE. The introduction of automation and bots in the last 2 months has been absolutely HUGE for us. Our sales reps spend less time answering simple questions and more time closing deals and scheduling demos now. The FAQ bot we got set up with on our live chat window answers all of the most commonly asked questions now and it's been absolutely phenomenal. Customers get their answer, then agent jumps in bring in the sale.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Lauren Baker

Easy to use and efficient way to speak to customers

Used daily for 1-2 years
Reviewed 2018-03-15
Review Source: Capterra

LivePerson is great because I am able to login to my account anywhere and immediately answer any questions that customers have. We link LivePerson to our website and it is very successful, there is a blue button on all our web pages which makes it easy for anyone to live chat with us. My favorite feature of LivePerson is the ability to know what page a customer is on when they are chatting with us. When we market events and share job openings, it is important for me to know where these job seekers are on our website - that way we can better answer their questions.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Jason Tung

The software itself works well, but there are other more cost effective options out there.

Used daily for 2+ years
Reviewed 2018-06-14
Review Source: Capterra

We used LivePerson for several years, and didnt have any issues as far as the program and functionality. However we were able to find a new program that was a fraction of the cost and offered all the same features and more.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Donna DiSalvo

LiveEngage

Used daily for 2+ years
Reviewed 2016-11-23
Review Source: Capterra

The best thing about LiveEngage is their customer support. When our company has experiencing phone troubles and needed a way to communicate with our members LiveEngage stepped up and made that possible is a very short period of time. Their customer support is outstanding.The customer services is outstanding. It is web-based and easy to use the chat function. Training our staff took minimal time.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Zenovia Leigh

Live Engage

Used daily for 2+ years
Reviewed 2018-10-03
Review Source: Capterra

We are able to easily and efficiently engage with our customers & clients and resolve issues without being on the phone. We use this at work and I really enjoy the easy functionality of the product. It is very easy to dock on the side of the screen and still be able to see all of the relevant information needed to conduct a chat. We honestly hardly ever have down time with the product.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Shadab Shaikh

Best chat tool I have ever used.

Used daily for 2+ years
Reviewed 2018-11-03
Review Source: GetApp

It is quite user friendly and the canned responses feature is quite useful. I have hardly faced any downtime with this software and when I do, it gets up and running in couple of hours. Our company business has grown along with the customer satisfaction because of this tool.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

SAURABH GUPTA

Live Engage - Next gen servicing through messaging.

Used daily for 6-12 months
Reviewed 2017-07-18
Review Source: Capterra

Greater customer engagement and improved CSAT.Asynchronous device agnostic messaging and conversation threading are both excellent features. The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

barbara uebler

The best software app ever

Used daily for 2+ years
Reviewed 2018-08-10
Review Source: Capterra

This gives me the ability to see all my hot keys on the right side of the box which makes life easier and very convenient

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Anonymous

Great tool for our reps who live chat to our customers

Used daily for 2+ years
Reviewed 2018-10-16
Review Source: Capterra

Providing customers with other ways of reaching out to our customer serviceThe support. Live Person's support is second to none Beautiful UI

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Anonymous

Works seamlessly and has a great reputation in the industry

Used daily for 1-2 years
Reviewed 2018-09-24
Review Source: Capterra

Works seamlessly. Integrates and plays well. Easy for operators to use. Full of data. Very easy for customers to use.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Trish Toomey

Awesome service!

Used daily for 6-12 months
Reviewed 2016-10-03
Review Source: Capterra

Live Engage is the BEST out there! The software is easy to use and the staff is very knowledgeable. If you care about customer service, Live Engage is for you. Utilizing your staff, Live Engage makes it easy to track responses and give great feedback to your guests! Try it! You won't be disappointed!Ease of use

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Anonymous

Great Program

Used other for 2+ years
Reviewed 2018-10-23
Review Source: Capterra

Great program. Has been for years.Spellcheck. Easy to pull and editable pre-programmable custom texted. The ability as an admin to invite leads to chat with ease and to view site traffic. Great way to get open reviews on chat agents.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Erica Baker

We used LivePerson for years but the functionality of it was truly lacking.

Used daily for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

The canned answer database and shortcut capabilities to send the available answers. The ability for a supervisor to send a private message in the chat to the agent for them to copy and paste to their chatter.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Anonymous

Newbie to chat, great for org

Used weekly for 1-2 years
Reviewed 2018-06-25
Review Source: Capterra

Great way to have multiple employees respond to web inquiries, lowering call volume and non-sales lead form submissions.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Anonymous

Neat, useful and engaging software

Used weekly for 1-2 years
Reviewed 2018-04-17
Review Source: Capterra

I've used this to get instant feedback from customers, and improve customer service. It gives a direct channel to speak and listen to customers.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Anonymous

does the job

Used weekly for 6-12 months
Reviewed 2018-07-09
Review Source: Capterra

works well for smaller organizations, especially where there are application engineers as well as in person sales teams to make sure they're online when necessary

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Iris Shields

Usability disaster

Reviewed 2016-08-22
Review Source: Capterra

Horrible usability, trying to set up a custom button, even though I was following a tutorial they wrote, the tutorial didn't match up with the real thing, turned out the tutorial was old (why not remove it from your site??) Trying to figure out myself how to 1. find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches) 2. just see if it is intuitive enough to do without tutorial (normally I am savvy enough to do this) but no. Contacted customer support (which was also not really easy to find, had to go through the sales chat), even with their help it was a pain in the *ss. They were really helpful and friendly, the website and console is just a usability horror.Customer support is responsive and friendly.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Alice Boekemier

Value and support

Reviewed 2016-10-06
Review Source: Capterra

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful. They even called me back to see if I was having problems.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Michael Bertrand

Horrible customer support

Used other for 6-12 months
Reviewed 2017-05-02
Review Source: Capterra

we had live chat on our website for a test.nothing really impressed me. I'm sure there are better live chat solutions out there that would most definitely have better customer support.

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Chad Fletcher

Adds another dimension to your customer experience

Reviewed 2016-12-17
Review Source: Capterra

Live chat makes it very easy for customers to engage with your support staff. LiveAgent is easy to install and configure. Setting up new agents and canned messages for quicker support is a breeze. Highly recommend!

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LivePerson

Live Chat, Messaging and Bots Solution Provider

SaKora Perkins

Awesome platform

Reviewed 2016-10-03
Review Source: Capterra

I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication.Easy to use

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Evan Wu

Simple and Easy way for communication

Used weekly for less than 6 months
Reviewed 2018-08-28
Review Source: GetApp

The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business

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LivePerson

Live Chat, Messaging and Bots Solution Provider

Rodney Lee

My overall thoughts

Reviewed 2016-10-01
Review Source: Capterra

I was new but found it to be very simple to use on a regular basis I have very few if any problems easy to learn.

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LivePerson

Live Chat, Messaging and Bots Solution Provider