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Nextiva Contact Center

4.5

(112)

Omni-Channel Customer Relationship Management

Nextiva Contact Center Reviews (2025)

Overall rating

4.5

112

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.13/10

Reviews by rating

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Pros and cons

“It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.”

Verified reviewer

Anonymity request

“The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.”

Elizabeth D.

IT engineer

“Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider.”

Alvarado R.

Marketing Admin

“To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.”

Verified reviewer

Anonymity request

“It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.”

Daniel V.

Business Owner

“Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them.”

Rene J.

President

112 reviews

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