App comparison
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Nilex Service Platform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM platform with ticketing and social media monitoring
Nilex Service Platform Alternatives & Competitors (2026)
Top 4 free alternatives
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
1.7
Value for money
Starting price
2.4
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Tempo Capacity Planner
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Resource planning and workforce optimization
0.7
Value for money
Starting price
1.8
Functionality
Task Scheduling
5/5
Calendar Management
5/5
Task Management
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
AlertOps
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Incident & response management tool for IT & DevOps teams
1.7
Value for money
Starting price
2.6
Functionality
Real-Time Notifications
5/5
Alerts/Notifications
5/5
On Call Scheduling
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
ManageEngine ADManager Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Active Directory Management and Reporting Solution
1.5
Value for money
Starting price
2.6
Functionality
IT Reporting
5/5
Two-Factor Authentication
5/5
Password Management
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
N-sight RMM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based remote monitoring and management platform
1.1
Value for money
Starting price
2.2
Functionality
Help Desk Management
5/5
Dashboard
5/5
Anti Virus
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Service-first CRM company that builds support & sales tools
1.2
Value for money
Starting price
2.4
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
IT Glue
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Track, find and know everything in under 30 seconds.
1.4
Value for money
Starting price
2.5
Functionality
SSL Security
5/5
Offline Access
5/5
Activity Dashboard
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
1.4
Value for money
Starting price
2.3
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
FixMe.IT
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote Support Software That Always Works
1.7
Value for money
Starting price
2.5
Functionality
Unattended Access
5/5
Drag & Drop
5/5
SSL Security
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Tempo Timesheets
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for managing time tracking in Jira.
1.1
Value for money
Starting price
2.1
Functionality
Workflow Management
5/5
Sick Leave Tracking
5/5
Projections
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
BlueFolder
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Work order and field service management software
1.6
Value for money
Starting price
2.4
Functionality
Work Order Creation
5/5
Customizable Fields
5/5
Customizable Reports
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
1.3
Value for money
Starting price
2.3
Functionality
Customizable Fields
5/5
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT and SaaS account management & monitoring
1.3
Value for money
Starting price
2.5
Functionality
Activity Dashboard
N/A
Collaboration Tools
N/A
Compliance Management
N/A
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service and IT asset management software
0.9
Value for money
No pricing info
Starting price
2.0
Functionality
Help Desk Management
5/5
Configuration Management
5/5
Asset Tracking
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service desk automation software for mid-size businesses.
0.4
Value for money
Starting price
1.5
Functionality
Problem Management
5/5
Change Management
5/5
Availability Management
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Flexible Software. Focused Service.
1.3
Value for money
Starting price
2.2
Functionality
Real-Time Notifications
5/5
Remote Access/Control
5/5
Task Management
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Award winning IT Asset Mgmt and Service Mgmt platform
1.5
Value for money
Starting price
2.5
Functionality
Inventory Management
5/5
Asset Tracking
5/5
Alerts/Escalation
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modular ITSM and ITAM solution based on ITIL principles
1.7
Value for money
Starting price
2.7
Functionality
Incident Management
5/5
Service Level Agreement (SLA) Management
5/5
Preventive Maintenance
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ticketing system to streamline help desk operations
1.6
Value for money
Starting price
2.4
Functionality
Remote Access/Control
5/5
Recurring Issues
5/5
Knowledge Management
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support for helpdesks, call centers and organizations
1.2
Value for money
Starting price
2.6
Functionality
Session Transfer
5/5
File Transfer
5/5
Session Recording
5/5
Top Features
Problem Management
3/5
Contract/License Management
3/5
Change Management
3/5