Ooma Office - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Ooma Office's Mobile Access feature. They report that it allows them to answer business calls on their cell phones, ensuring phone coverage while away from the office. Users find it helpful for remote work, travel, and job sites, noting that it integrates well with their mobile devices and CRM systems. However, some reviewers mention issues with reliability on WiFi and availability in certain countries. They say it is versatile and essential for maintaining connectivity on the go. Of the 27 Ooma Office users who gave detailed accounts of their use of Mobile Access, 96% rated this feature as important or highly important.

Reviewers highlight the Caller ID feature of Ooma Office as valuable for identifying incoming calls. They report that it helps them screen calls, block spam, and prepare for discussions by knowing who is calling. Users appreciate being able to see client names and numbers, which aids in addressing customers properly and filtering out unwanted calls. They feel it functions as expected and is important for managing business communications effectively. Of the 21 Ooma Office users who gave detailed accounts of their use of Caller ID, 95% rated this feature as important or highly important.

Reviewers indicate that Ooma Office's Call Routing feature is easy to set up and use. They report that it allows seamless transfer of calls between offices, departments, and mobile phones, ensuring calls reach the right person. Users find it helpful for managing customer service and internal communications, noting that it saves time and reduces the need for a receptionist. They appreciate the flexibility and reliability of this capability, which functions exactly as expected. Of the 19 Ooma Office users who gave detailed accounts of their use of Call Routing, 79% rated this feature as important or highly important.