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MaxContact Pricing, Features, Reviews and Alternatives

MaxContact product overview

What is MaxContact?

MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology, a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

Key benefits of using MaxContact

MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support
Email/Help Desk
Knowledge Base
FAQs/Forum

Training options

Webinars
In Person
Documentation
Live Online
Videos

MaxContact pricing information

Value for money

4.7

/5

10

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

MaxContact features

Functionality

4.6

/5

10
Total Features115 7 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Data Import/Export
Reporting & Statistics
Activity Dashboard
Contact Management

Functionality contenders

MaxContact users reviews

Overall rating

4.7

/5

10

Positive reviews

90%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

8

1

1

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Utility Renewals Ltd - Max Contact review

Reviewed 5 months ago

Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.

Pros

The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.

Cons

The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.

Vendor response

Thank you for your feedback Aaron, we appreciate it. Thank you for being a MaxContact customer.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Full of Potential

Reviewed 5 months ago

I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon.

Pros

The dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date

Cons

The IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with

Vendor response

Thank you for your feedback Callum, it's great to hear that you think MaxContact has a lot of potential and but we appreciate and understand that you're finding some elements of using MaxContact limiting. We're investing more than ever before into our people, product and processes to ensure that we're always improving. A lot of the developments we focus on, are suggestions from our customers so thank you for the continued feedback. We really appreciate it and you, for being our customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Not 100% What We Wanted

Reviewed 8 months ago
Pros

Great features, very complex features too.

Cons

It looked like a great piece of software but it was difficult to set up and manage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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APJ Solicitors - Max Contact

Reviewed 5 months ago
Pros

Unbelievable user interface which is up there with the easiest products to navigate around! Very good management portal with accessibility to make tweaks and changes tot he system. Never had 1 single issue with phone lines which is exactly what you want when having an automatic dialler.

Cons

Only con i would say is reporting, you have the base level reports within the systems and its very limited to what you can create yourself without paying for an extending version.

Vendor response

Thank you Ryan for your feedback - great to hear you you're enjoying using MaxContact. As a part of our continued development we're working on the reporting functions within the platform too and will keep you updated of our progress.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product, Excelent support team,Easy to use.

Reviewed 5 months ago

All positive! I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors.

Pros

it is really easy to self manage, this has not been built for IT wiz Kids , its for real contact center /sales managers. great support team, very responsive and they understand how business critical their software is and that response time is a of utmost importance, you also have access to a account manager who again is really responsive.

Cons

Not many the Max Contact development team are always adding new features and services to their system.

Vendor response

Thank you very much for your feedback Nicola.

MaxContact FAQs and common questions

MaxContact has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


MaxContact has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


MaxContact supports the following languages:
English


MaxContact supports the following devices:
We do not have any information about what devices MaxContact supports


No, MaxContact does not have an API available.


MaxContact integrates with the following applications:
Zoho CRM, Worldpay, Cisco AnyConnect, Zapier, Dynamics 365, Salesforce App Cloud, HubSpot CRM, Zendesk


MaxContact offers the following support options:
24/7 (Live rep), Chat, Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum

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