Pure Chat Reviews - Pros & Cons, Ratings & more

Zendesk Suite

Zoho Desk

LiveChat

Tidio

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Pure Chat

Android

Web-based

iPad

iPhone

Health Coach

Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service.

Scsm

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

Senior Data Associate

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

talha

Pure Chat is an absolute correct platform to connect with your customers across the country. Really an amazing app to communicate with the customers who want immediate response.

HR Specialist

It is stable, fast reacting, easy to use, and has some great functionality.

We can contact them with their email if there's a bad connection, or they must ring off.

dot net developer

I have using it in  my organisation so it is very good software for chatting between the employees.

teacher

Overall, i am satisfied with this software, and this has helped save out company a create amount of money.

Founder

Example If I am not paying attention to the chat, I will miss it because I do not receive any notifications.

Tutor

Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly.

It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Psychologist

I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans.

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on.

It integrated in just minutes and the app works great.

Owner

It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website.

Business Head

Nice and powerful chat but pricing is very much high.

Secretary

We are skeptical about the AI software still and have not yet used it.

Chief Executive Officer

I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier.

tawk.to

TeamSupport Messaging & Live Chat

Free chat software for organization

I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans. It really is worth it.

Live chat made easy and affordable

It worked for a little while but then kind of fell apart on me

Definitely recommend 

Make's livechat so simple

Pure Chat for Business

It's great if you have a small team of operators (up to 3). I think the paid mode is only justifiable if you have more than 8 operators.

The free version is great for a small startup

We use this software to maximize website traffic. Instead of people having to email us during peak hours, we can now chat in real time!

Have a Website? You NEED Purechat

Moving from Slack to Pure Chat has helped our productivity in the office. 

Pure Chat Review

Very useful chat platform great for small businesses!

In a nutshell, I see it to be a fantastic software for client conversations. 

Review

Pure Chat has been a terrific tool for me to interact with our online visitors for the past year and a half. I appreciate how simple it is to use, as well as how simple it is to view transcripts and get information about previous chats. I really appreciate having the option to use pre-written responses, especially for the commonly asked topics. The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness. Pure Chat is very dependable and simple to use. For communicating with both our applications and clients, it has grown to be a crucial tool. Our daily lives include pure conversation.

highly recommended app

For the cost, this is really good product for any time of team size. They have free trail version. Go ahead and try it once and take a call. You will like.

Purely made for chat using intelligence 

Helpful Communication Tool

 Bridging the gap between user and server.  Helping to constantly improve the customer experience through feedback and communication.

Connect directly to your customer

Real time interaction with customers was a game changer

It's been a great low cost option for introducing live chat into our website

Great live chat option for free!

Purely amazing! 

The review of the Pure Chat

Pure Chat for Customer Service

We are a retail and wholesales performance parts distributor and retailer. But we also do Automotive service and performance work. Pure Chat has sped up our efficiency in online chatting allowing us to answer customer faster, on the go if we need to, and track analytically where out customers are coming from and when the height of the day is for viewers.  This has become more of a tool than just an online chat. We save all of our transcripts too which we weren't able to do before so we can look back and refer to prior conversations. For the money we are very satisfied with the amount of capabilities PureChat gives us to help our customers faster an easier. 

Switched from another company and very satisfied with the Change

We're so glad to hear Pure Chat is helping you reach customers even faster, Greg! 

The people at PureChat are very knowledgeable with their service, are very prompt, and the overall experience I've had with them has been nothing short of spectacular. I use their program to so my customers have a way to communicate with me as fast as they can. Excellent software!

Awesome Sauce!

Thanks for the review, Lucas! I think we need to quote "Awesome Sauce!" on our customer feedback wall :D 

PureChat was a nice surprise when I was looking for an easy chat service for clients who only have a few customer questions each day. PureChat offered unlimited users and unlimited chats for free, so it was an easy decision to try it out.  It was simple to set up. I found it pretty powerful and intuitive and you can't beat the price.

PureChat | Powerful Professional Live Chat 

Easy to Use & Support is Great

I have worked with Pure Chat for about 9 months now. I have enjoyed using chat to communicate with our customers and be able to help them quickly and efficiently.  During that time I can only remember 1 or 2 times that there was an issue with not being able to access Pure Chat because of technical issues.  The Pure Chat usually works very well without any issues and the 2 times that there were issues I feel like it was taken care of very quickly.   

Pure Chat review 

Corporate Videographer

Kyle:                                                  Hi there. I'm Kyle and I'm a videographer, and I give Pure Chat a three out of five. For more reviews like this, click the link below.
                                                       Before using Pure Chat, we were using WhatsApp and Skype, and then we still kept Skype for the video conferencing, but we dropped WhatsApp for Pure Chat.
                                                       We ended up choosing Pure Chat because of the Bluetooth and Wi-Fi capabilities it offers. It was pretty easy to install and teach others how to use it. When it comes to WhatsApp, there's a little more of a learning curve.
                                                       Adding Pure Chat and installing it on everyone's devices was very simple, and teaching people didn't take more than a small conversation.
                                                       I would recommend trying it out yourself before you implement it into your entire company. There's a lot of apps and processes out there, and I think that Pure Chat is pretty decent for what it is. It's simplistic.

Pure Chat Reviews

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338 reviews