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Real Time Feedback
5
17
4
8
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0
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0
1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your customers want to tell you things you should know.
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Real Time Feedback - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Real Time Feedback overview
What is Real Time Feedback?
Real Time Feedback is a solution that helps businesses and organizations streamline customer and guest experience, allowing them to communicate digitally and privately in real time with management through interactive, patent-pending QR codes.
By scanning one of the QR codes placed throughout any business or going to the business' custom feedback website, users can send actionable feedback that alerts management so they can respond and react.
One scathing review is all it takes to tarnish your business’ reputation online. Because even one negative review on Google, Facebook, or Yelp can stick out like a sore thumb, even among hundreds of positive ones. Plus, once they’re up, they’re almost impossible to remove (regardless if the complaint is legitimate or not) and can show up when people search your business even years later. To make matters worse, your best customers rarely leave reviews. They’re happy to patronize your business, week after week, and never think twice about posting online.
The sad truth is, negative word of mouth travels twice as far as praise for great service. And as a business, that leaves you at risk. That changes with Real Time Feedback.
Real Time Feedback allows you to:
• Get instant notifications when a customer leaves Feedback
• Directly reach out to those customers to address the issue while it’s happening
• Communicate with customers who left Feedback via chat, phone call, or email
• Prevent a negative review by intervening to go above and beyond
• Search and review previous Feedback to discover where improvements to your service can be made
Real Time Feedback is great for any brick & mortar business including:
• Restaurants
• Retail Stores and Big Box Retailers
• Grocery Stores
• Auto Dealers and Auto Service Shops
• Hotels and Motels
• Apartments
• Stadiums, Arenas, Theaters, and Performing Arts Centers
• Property Management (Commercial and Multi-unit residential)
• Medical Facilities
• Gas Stations and C-Stores
• Universities
• Parks and Recreational Facilities
• Gyms and Fitness Clubs
• Any business that wants to foster a great customer experience
Real Time Feedback’s user interface
Real Time Feedback reviews
Overall rating
4.7
/5
25
Positive reviews
88
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.88/10
5
4
3
2
1
17
8
0
0
0
Who uses Real Time Feedback?
Based on 25 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Real Time Feedback's key features
Most critical features, based on insights from Real Time Feedback users:
All Real Time Feedback features
Features rating:
Real Time Feedback alternatives
Real Time Feedback
Starting from
No pricing info
Viber
Starting from
Free
Text Request
Starting from
59
Per month
Slack
Starting from
8.75
/user
Per month
Real Time Feedback pricing
Value for money rating:
Starting from
No pricing info
User opinions about Real Time Feedback price and value
Value for money rating:
Real Time Feedback integrations (13)
Real Time Feedback support options
Typical customers
Platforms supported
Support options
Training options