App comparison
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Square Messages
5
1
4
1
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Messaging system to consolidate all customer communication
Last updated: March 2026
Square Messages Alternatives & Competitors (2026)
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
1.3
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
Slack
A single place for team communication and workflows
1.3
Value for money
Starting price
0.3
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.6/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
Zoho Desk
Customer service software for businesses of all sizes
1.2
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
Freshdesk
Online helpdesk system and customer service software
1.1
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
Text
AI-powered support that turns every chat into revenue.
1.1
Value for money
Starting price
0.3
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
Zendesk Suite
AI powered customer service across all channels
0.9
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
Bitrix24
All in one business management workspace
0.9
Value for money
Starting price
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
Intercom
AI-powered customer service with helpdesk
0.7
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.4
Value for money
No pricing info
Starting price
0.3
Functionality
Chat/Messaging
4.8/5
Alerts/Notifications
4.7/5
Audio Calls
4.5/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.1
Value for money
Starting price
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.3
Value for money
Starting price
0.2
Functionality
Automated Responses
5/5
Autoresponders
4.7/5
Campaign Scheduling
4.6/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.2
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.2
Value for money
Starting price
0.1
Functionality
Appointment Scheduling
5/5
Audience Targeting
5/5
Automated Routing
5/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.5
Value for money
No pricing info
Starting price
0.5
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.5
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Automated Routing
5/5
Automatic Call Distribution
4.9/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.2
Value for money
Starting price
0.2
Functionality
Batch Communications
5/5
Case Management
5/5
Chat/Messaging
4.4/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
0.7
Value for money
Starting price
0.3
Functionality
API
5/5
Automated Routing
5/5
AI/Machine Learning
4.5/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.6
Value for money
No pricing info
Starting price
0.6
Functionality
Agent Interface
4.9/5
API
4.9/5
AI Copilot
4.7/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.2
Value for money
Starting price
0.1
Functionality
Chatbot
5/5
Activity Dashboard
4.7/5
Chat/Messaging
4.6/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5
1.6
Value for money
Starting price
0.5
Functionality
Interaction Tracking
5/5
Chat/Messaging
5/5
Customizable Branding
4.9/5
Top Features
Interaction Tracking
5/5
Mobile Access
5/5
Multi-Channel Communication
5/5