tawk.to - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate tawk.to's real-time consumer-facing chat for its immediate communication capabilities, enhancing personalized interactions with website visitors. They find it user-friendly and efficient, allowing quick responses to customer inquiries. Users report that the chat can be pre-configured and integrated with mobile and web apps, ensuring seamless customer support. They say it helps increase customer satisfaction and conversion rates. However, some users mention occasional lagging and disconnections, especially during video chats or when switching tabs. Of the 33 tawk.to users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 94% rated this feature as important or highly important.

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“The real-time consumer-facing chat function enhances immediate communication and fosters a personalized and efficient interaction with website visitors. We can jump in and lead the users before they go away.”

Dmitrijs M.

CTO

“With Tawk.to, the customer service staff receives a notification from each user who is connected to the mobile or Web APP and wishes to ask a question related to our service process or service area. Immediately the customer service staff can give a quick response to that user.”

Marianela F.

Water Treatment and Environmental Management Consultant

Reviewers indicate that tawk.to's transcripts/chat history is essential for tracking conversations and improving customer service. They find it invaluable for understanding customer needs, auditing, and analyzing past interactions. Users appreciate the ability to access archived conversations easily and synchronize chat history with CRM systems. They say it helps in resolving disputes and enhancing communication strategies. Some users mention that while useful, it is not their top priority compared to real-time assistance. Of the 26 tawk.to users who gave detailed accounts of their use of Transcripts/Chat History, 92% rated this feature as important or highly important.

Users report that tawk.to's mobile access allows them to manage chats and stay connected with customers on the go. They find the mobile interface intuitive and responsive, ensuring prompt notifications and efficient customer support. Reviewers appreciate the ability to chat from anywhere, which enhances their availability. They mention that while the mobile app is generally effective, it can sometimes lag and has issues with notifications on certain devices. They say it is important for maintaining constant communication with customers. Of the 32 tawk.to users who gave detailed accounts of their use of Mobile Access, 88% rated this feature as important or highly important.

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“With tawk.to mobile application you can manage your dashboard from mobile. Can monitor visitors, chat with customers from mobile from everywhere.”

Rajkishore M.

Founder

“This is the most important feature in tawk.to so the team can get instant notification about the chat conversation on their mobile and they can join the conversation instantly.”

Anuj P.

Digital Marketing Manager