Textline Alternatives &amp; Competitors

(41)

Unique features

Mass Texting
3
SMS Messaging
N/A
Inbox Management
N/A

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$49/month

Value for money

4.3

0.4

4.7

What users say about Heymarket's value for money

It is now included in a more expensive plan. We were very disappointed when we lost the feature.

AL

ANGEL L.

My overall experience has been good because again, they have great customer service.

KC

Kellye C.

Features

Total

14

41

28

features in common

14

features in common

Teckst user ratings

Functionality

(30)

Unique features

Canned Responses
N/A
Shortcodes
N/A
Auto-Responders
N/A

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Value for money

4.7

What users say about Teckst's value for money

I love the interaction i 'm able to have with my contacts courtesy of this software. Am able to get feedback and know what the customer enjoyed about my period and what to change.

JU

Jahswill U.

We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.

AB

Amanda B.

Features

Total

12

59

28

features in common

12

features in common

Clickatell user ratings

Functionality

(14)

Top features

Workflow Management
5
Multi-Channel Communication
5
2-Way Messaging
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Value for money

4.3

0.4

4.7

What users say about Clickatell's value for money

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes.

ER

Erin R.

There are a small number of failed messages; there is limited detail about the reasons for this.

NG

Nigel G.

Features

Total

3

25

28

features in common

3

features in common

Zoho Assist user ratings

Functionality

(640)

Top features

Chat/Messaging
5
Remote Support
4.9
Access Controls/Permissions
4.8

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$12/month

Value for money

4.7

What users say about Zoho Assist's value for money

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.

Michael R.

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

vJ

vijya J.

Features

Total

19

95

28

features in common

19

features in common

Intercom user ratings

Functionality

(840)

Top features

Contact Management
5
Chat/Messaging
5
API
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$67/month

Value for money

4.0

0.7

4.7

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Features

Total

20

101

28

features in common

20

features in common

Avochato user ratings

Functionality

(130)

Unique features

Workforce Management
N/A
Listing Management
N/A
Link Shortening
N/A

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Value for money

4.6

0.1

4.7

What users say about Avochato's value for money

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

nb

nirav b.

I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

AR

Anonymous Reviewer

Features

Total

14

70

28

features in common

14

features in common

Zingle user ratings

Functionality

(118)

Top features

Live Chat
5
Customer Segmentation
5
Reporting/Analytics
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$179/month

Value for money

4.6

0.1

4.7

What users say about Zingle's value for money

Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.

CV

Catherine V.

Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.

Emmanuel L.

Features

Total

10

64

28

features in common

10

features in common

UJET user ratings

Functionality

(113)

Top features

Call Monitoring
5
Computer Telephony Integration
5
Call Logging
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Value for money

4.8

0.1

4.7

What users say about UJET's value for money

The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

AC

Allyse C.

Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.

CW

Chantelle W.

Features

Total

13

68

28

features in common

13

features in common

LiveChat user ratings

Functionality

(1.2K)

Top features

Real-Time Chat
5
Real Time Notifications
5
Help Desk Management
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$19/month

Value for money

4.5

0.2

4.7

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

Features

Total

16

38

28

features in common

16

features in common

Prompt.io user ratings

Functionality

(8)

Unique features

Customizable Forms
N/A
Chat/Messaging
N/A
Text-to-Win
N/A

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Features

Total

5

29

28

features in common

5

features in common

ProProfs Chat user ratings

Functionality

(53)

Top features

Customizable Branding
5
Real-time Consumer-facing Chat
5
Transcripts/Chat History
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$15/month

Value for money

4.6

0.1

4.7

What users say about ProProfs Chat's value for money

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Anji R.

Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

R

Rosalie

Features

Total

8

68

28

features in common

8

features in common

Chatfuel user ratings

Functionality

(22)

Top features

Lead Verification/Validation
5
AI/Machine Learning
5
Collaboration Tools
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$15/month

Value for money

4.4

0.3

4.7

What users say about Chatfuel's value for money

Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area.

Ayobami O.

Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

Mukesh K.

Features

Total

10

115

28

features in common

10

features in common

Wix user ratings

Functionality

4.2

(8.8K)

Top features

Dashboard
5
ROI Tracking
5
Product Catalog
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$22/month

Value for money

4.3

0.4

4.7

What users say about Wix's value for money

I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.

MA

Md A.

I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.

MR

Marisa R.

Features

Total

13

68

28

features in common

13

features in common

Userlike user ratings

Functionality

(636)

Top features

Canned Responses
5
Website Visitor Tracking
5
Offline Form
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$0/month

Value for money

4.4

0.3

4.7

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

Features

Total

14

55

28

features in common

14

features in common

Gorgias user ratings

Functionality

(92)

Top features

Third Party Integrations
5
Performance Metrics
5
Case Management
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$60/month

Value for money

4.5

0.2

4.7

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Features

Total

18

143

28

features in common

18

features in common

Zoho Desk user ratings

Functionality

(1.7K)

Top features

Chatbot
5
Real Time Notifications
5
CRM
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

€0

Value for money

4.5

0.2

4.7

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Features

Total

10

58

28

features in common

10

features in common

Re:amaze user ratings

Functionality

4.8

(51)

Top features

Self Service Portal
5
Interaction Tracking
5
Knowledge Base Management
3.5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$29/month

Value for money

4.8

0.1

4.7

What users say about Re:amaze's value for money

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

RE

Ryan E.

In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.

Richard K.

Features

Total

12

80

28

features in common

12

features in common

Slack user ratings

Functionality

(21.4K)

Top features

Group Management
5
Multi-User Collaboration
5
Call Routing
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$0/month

Value for money

4.6

0.1

4.7

What users say about Slack's value for money

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.

AR

Anonymous Reviewer

While they are only visible to me, I am always worried that I accidentally posted something wrong.

AR

Anonymous Reviewer

Features

Total

22

109

28

features in common

22

features in common

Quiq Messaging user ratings

Functionality

(35)

Unique features

Inbound Call Center
N/A
Customer Segmentation
N/A
Monitoring
N/A

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$6,000/month

Value for money

4.5

0.2

4.7

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

Features

Total

15

76

28

features in common

15

features in common

HelpCrunch user ratings

Functionality

(175)

Top features

Email Management
5
Document Storage
5
Full Text Search
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$15/month

Value for money

4.8

0.1

4.7

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

The price is great considering the features that it have. The support team is amazing.

Roberto C.

Features

Total

22

234

28

features in common

22

features in common

Agile CRM user ratings

Functionality

4.1

(433)

Top features

CRM
5
Customer Database
5
Client Portal
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$0

Value for money

4.1

0.6

4.7

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.

DB

Drew B.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Features

Total

18

168

28

features in common

18

features in common

LiveAgent user ratings

Functionality

(1.1K)

Top features

Chat/Messaging
5
Computer Telephony Integration
5
Change Management
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$15/month

Value for money

4.7

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Features

Total

14

62

28

features in common

14

features in common

Infobip user ratings

Functionality

(11)

Top features

Contact Management
5
Template Management
4
Event Triggered Actions
4

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Features

Total

8

36

28

features in common

8

features in common

HelpOnClick user ratings

Functionality

(11)

Unique features

Virtual Assistant
N/A
API
N/A
Mobile Access
N/A

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$7.2/month

Value for money

4.6

0.1

4.7

What users say about HelpOnClick's value for money

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

Features

Total

12

60

28

features in common

12

features in common

Acquire user ratings

Functionality

5.0

(20)

Top features

Real-Time Chat
5
Reporting/Analytics
5
Remote Access/Control
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Features

Total

17

127

28

features in common

17

features in common

Freshdesk user ratings

Functionality

(2.5K)

Top features

Case Management
5
Tagging
5
Issue Tracking
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$0

Value for money

4.4

0.3

4.7

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Features

Total

8

49

28

features in common

8

features in common

Tidio user ratings

Functionality

(241)

Top features

Lead Capture
5
Chat/Messaging
5
Canned Responses
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$0/month

Value for money

4.7

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Features

Total

24

192

28

features in common

24

features in common

User.com user ratings

Functionality

(34)

Top features

Calendar/Reminder System
5
Lead Management
5
Email Marketing
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Value for money

4.6

0.1

4.7

What users say about User.com's value for money

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

Features

Total

18

181

28

features in common

18

features in common

Zendesk user ratings

Functionality

(3K)

Top features

SSL Security
5
Customer History
5
VoIP Connection
5

Textline user ratings

Functionality

Top features

Support Ticket Management
5
Live Chat
5
Queue Management
5

Pricing

Starting from

$49/month

Value for money

4.1

0.6

4.7

What users say about Zendesk's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Features

Total

16

75

28

features in common

16

features in common

HappyFox Help Desk user ratings

Functionality

(89)

Top features

Text Editing
5
Activity Tracking
5
Support Ticket Management
5

Textline user ratings

Functionality