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Textline Logo

Textline

Cloud-based plug-and-play text messaging software

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Textline Pricing, Features, Reviews and Alternatives

Textline product overview

Price starts from

59.97

Per month

Flat Rate

What is Textline?

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Chat

Training options

Documentation
Webinars
Videos

Textline pricing information

Value for money

4.7

/5

152

Starting from

59.97

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Textline features

Functionality

4.7

/5

152

Total features

28

8 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Multi-Channel Communication
Live Chat
Alerts / Escalation
Surveys & Feedback
Real Time Notifications
Support Ticket Management

Functionality contenders

Textline users reviews

Overall Rating

4.9

/5

152

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

136

16

0

0

0

Pros
We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
Cons
Will be charged for msg not delivered successfuly.
This wasn't the end of the world, but it was disappointing.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product and Team

Reviewed 3 years ago

We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Pros

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Cons

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Customer Service. Awesome Functionality/Workflow

Reviewed 2 years ago

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Pros

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Cons

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Vendor response

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Clearly the Best Way to Communicate

Reviewed 22 days ago

We are a staffing company and 76% of our Candidates do not own a computer, but they all own a smartphone. Textline allows us to engage and communicate with our Candidates more easily than an email ever would. Communication is faster, easier, and more successful. It's the perfect tool for the job!

Pros

It's easy to set up and allows a very high percentage of engagement with Candidates & Customers.

Cons

We have used Textline for a long time and have not experienced any Cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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The best SMS app for Pipedrive users

Reviewed 2 years ago

Great customer service and a useful product.

Pros

Great UI and features for teams needing to SMS their customers.

Cons

The pricing per SMS is higher than many other available products (particularly in Aus).

Vendor response

Hi Max, Thank you for taking the time to write this review! I am glad to hear that you enjoy our UI and Textline works for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Textline is an absolute time saver!

Reviewed 11 days ago

I love the ease of using Textline for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call

Pros

I love the ease of using it for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call

Cons

setting up a new agent isnt always the easiest thing

Textline FAQs and common questions

Q. What type of pricing plans does Textline offer?

Textline has the following pricing plans:
Starting from: $59.97/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Textline?

Textline has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Textline support?

Textline supports the following languages:
English


Q. Does Textline support mobile devices?

Textline supports the following devices:
Android, iPad, iPhone


Q. Does Textline offer an API?

Yes, Textline has an API available for use.


Q. What other apps does Textline integrate with?

Textline integrates with the following applications:
Talkdesk, Aircall, Zapier, Freshdesk, Help Scout, Slack, Vonage Business Communications, Gorgias, Twilio, Shopify, Zendesk


Q. What level of support does Textline offer?

Textline offers the following support options:
Email/Help Desk, Knowledge Base, Chat

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