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Upscope Logo

Upscope

Secure co-browsing for customer support and sales

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Upscope - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Upscope?

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales.

It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options. It can be used for customer support, onboarding and sales.

With Upscope, customer service agents can click once to see the customer's screen, without having to set up screensharing via Zoom or Google Meet.

Upscope integrates with live chat providers like Intercom, Zendesk, Freshchat, Drift, LiveChat, HelpScout and more in order to provide seamless, multi-channel customer support. It can also be used to aid customers who call in to contact centres by generating a unique phone support code for each customer, allowing agents to talk on the phone whilst also screen sharing to aid issue resolution.

Agents can click and scroll with the customer and rather than telling them where to click, they can control the customer's mouse and screen, avoiding any misunderstandings. There are no downloads required for either the user or the agent. Once businesses have added the Upscope javascript snippet to their website, they can instantly see the customer moving around on the page and begin clicking and scrolling with them without having to add any extensions or install software.

Benefits of using Upscope

Customers love it. They are delighted by it. The less tech savvy they are, the more they enjoy it.
30% faster handle times and 19% better first contact resolution by seeing their screen in one click.
Click and scroll for users on their screens to increase the speed at which they convert to products.
Browser to browser audio calling lets you switch from text to audio in a single click.
Maintain your customer's privacy by seeing only your own website on their browser.
Backend enterprise administration features to manage multiple large teams.
It empowers employees and improves customer experience by providing frictionless and memorable support.
Adds vision to the voice of the customer by providing 10X more feedback on a customer's real intention.
Naturally results in improved CSAT and NPS.
Improves conversion and retention by making it feel as if you're sitting next to the customer to guide them.
Reduces future support requests by 10%.

Starting from

38

/user

Per month

Alternatives with better value for money

Upscope's key features

Most critical features, based on insights from Upscope users:

Screen Sharing
4.5
(2)
Access Controls/Permissions
5.0
(1)
Remote Monitoring & Management
5.0
(1)
Third-Party Integrations
5.0
(1)
Customizable Branding
5.0
(1)
Remote Access/Control
5.0
(1)

Features

4.2

/5

94

Ease of use

4.6

/5

94

All Upscope features

API
(0)
Audit Trail
(0)
Collaboration Tools
(0)
Diagnostic Tools
5.0
(1)
Session Transfer
5.0
(1)
Single Sign On
(0)

Upscope alternatives

Upscope logo

Upscope

4.5
(94)

Starting from

38

/user

Per month

Free trial
Free version
Ease of Use
4.6
Features
4.2
Value for Money
4.5
Customer Support
4.6
SysAid logo

SysAid

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Per month

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Features
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Value for Money
4.6
Customer Support
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dualmon logo

dualmon

4.9
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Starting from

19

Per year

Free trial
Free version
Ease of Use
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Features
4.7
Value for Money
4.9
Customer Support
4.8
Remote Support and Meetings logo

Remote Support and Meetings

4.2
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Starting from

14

Per month

Free trial
Free version
Ease of Use
4.5
Features
4.0
Value for Money
4.1
Customer Support
4.1

Upscope pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range

Value for money

4.5

/5

94

Starting from

38

/user

Per month

Upscope support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Live Online
Videos
Documentation

Upscope reviews

Overall rating

4.5

/5

94

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

55

29

8

1

1

Pros
The ability to screen share with your customers is a great asset when assisting non-tech-savvy users.
JB

Jean B.

Training team lead

I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand.

Verified reviewer

Anonymity request

We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.
SE

Sonya E.

Customer Success Manager

Cons
Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason.
JR

Jennifer R.

Corporate Trainer

For us, we had imbedded windows within our website and it was a struggle to have those show through upscope.
MH

Melissa H.

Director of Marketing

Do let me know if this keeps happening even after doing this and I'll dig further.
AvatarImg

Dan N.

Customer Experience Team

Read all reviews
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Upscope FAQs

Q. What type of pricing plans does Upscope offer?

Upscope has the following pricing plans:
Starting from: $38.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Upscope?

Upscope has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does Upscope support?

Upscope supports the following languages:
English

Q. Does Upscope offer an API?

Yes, Upscope has an API available for use.

Q. What other apps does Upscope integrate with?

Upscope integrates with the following applications:
Re:amaze, Drift, Help Scout, Freshchat, Salesforce Sales Cloud, LiveChat, Intercom, Zendesk Suite

Q. What level of support does Upscope offer?

Upscope offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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