Upscope Reviews - Pros & Cons, Ratings & more

Zoho Assist

Freshservice

InvGate Service Management

Median CoBrowse

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options.

Upscope

Web-based

Training team lead

The ability to screen share with your customers is a great asset when assisting non-tech-savvy users.

Sales & Recruiting 

I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand.

Customer Success Manager

We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.

Corporate Trainer

Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason.

Support Tech Engineer 

Upscope is easy to use and a click away from getting on a screen share with another user. It has improved our time to resolve issues and given us an advantage is the software industry.

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time.

Associate Digital Marketing Manager

Upscope's ability to allow customer service agents to share their screen with a customer is incredibly helpful.

Customer Success 

Ability to highlight on the screen, easy integration with other technology, quick connect.

Director of Marketing

For us, we had imbedded windows within our website and it was a struggle to have those show through upscope.

President & CEO

We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared.

Customer Experience Team

Do let me know if this keeps happening even after doing this and I'll dig further.

Country Manager and Dietitian 3837N

It takes too long to load when they change the tab (perhaps this is more of an internet problem). Sometimes it does not find a client online even though I'm chatting with them on Intercom.io.

Product Manager

What I like most about UpScope is the 1-click instant screen share.

Easy of use and ability to add more information to a clients profile for future inquires.

Upscope: Exactly what you want for customer service screensharing.

Customer Success Associate

It allows us to see exactly what the user is seeing and helps us avoid misinterpretations.

RealVNC Connect

Overall it works as expected and helps my client resolution center with quick and easy access to our clients workstations.

Very easy on demand screen share solution

We are using it to manage a virtual team of independent contractors. This allows us to seamlessly manage our team and provide them with instant technical support as soon as they need it. They count on us being able to screenshare with them and control their screen as soon as they have any questions. As they describe it we will "come into their screen" and show them how to perform tasks on the platform that they use for work. What sometimes confuses them is that upscope ONLY works on the mentor1to1 website (our work platform). It doesn't work on their work email or work calendar. This is to provide them with greater security but it can also be confusing when they need help on other areas of their computer. 

Works for the LEAST Tech-Savvy Users

Neat idea and good integration, but did not include necessary info for troubleshooting via scrshare

Hi Lexx,

Thank you for your feedback, we're sorry that your experience with Upscope wasn't as expected.

We're constantly trying to improve the software and have made progress in performance in the past few months.

The address bar is something we unfortunately cannot support, due to the nature of the technology, we are unable to access other tabs and the address bar.

If you'd like an extended trial with us to see the new features and improvements, please feel free to contact a member of the team by emailing us at team@upscope.io, or call us on +1-347-344-5719.

Thank you,
Upscope Team

We use Upscope for our in app chat support. Instead of a non-technical customer trying to explain a technical issue through text, with Upscope we can quickly access the customers screen and see the issue with our own eyes. Game changer!

Very easy to use, amazing support

better customer support for our customers

Fantastic. This has really helped us with have exceptional support

Simple Setup and Easy to Use

It is really great when clients ask quick how-to. It definitely improves the user experience and customer service.

Great to solve quick problems with clients

It's been a great time saver for support and our on-boarding teams.

Improved Training & Support

awesome tool on helpdesks!

Helps with solving customer customer needs

Great service

Upscope allows you to screenshare with other users and even use their computer or point with their cursor. It's absolutely incredible. 

Upscope is the best

Upscope has helped me walk my customers through their account while being able to see their screen. I am able to answer any questions that they might have while also showing them where to go. They do all the driving and I am their GPS. 

Upscope 

Guide your Customers with Upscope.io

Truly just saves me time as we are able to get it on our mobil device and desktop and it keeps a log of all phone activity.

Upscope Saas Review

Hi Eugene :) I think you may have clicked a different link and submitted a review for Truly rather than Upscope. 
Cheers
Pardeep

Great feature!

Support is better while simultaneously being less operationally expensive.  Our users' experience is better and retention is higher because their time-to-value is shorter thanks to UpScope.

Awesome because it's Quick & Easy

First Time Using Upscope 

So far awesome, will use it on a bigger project.

Amazing tool to help customers

I have changed they way I do webinar training from them watching me do something to them actually doing the task and the results prove this type of training works better.

So easy to use!

Upscope Review

Quickest access to help / train clients. Saves us frustrations of app-based remote software, which often is blocked by firewalls or other protections.

Overall ok. Cannot type, cannot view drop-down menus. Needs a lot more bandwidth to use.

Showing customers how to quickly solve issues on their own.

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