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VCC Live

All-in-one Cloud Contact Center Software

Table of Contents

Is this product right for your business?

Find out with a

VCC Live - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

VCC Live overview

What is VCC Live?

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer and VCC Pay among others) allow your contact center team to perform a wide variety of activities on a single platform. With VCC Live’s omnichannel solution, you can easily use and switch between multiple communication channels, including voice, email, chat, and SMS. Its unique feature, VCC Live Pay allows you to initiate real-time payments over the phone, speeding up debt collection and telesales processes.

Key benefits of using VCC Live

Manage projects and databases

Quality control management

Inbound and outbound calls management

Manage a variety of channels including voice, emails, and SMS

Conversation management: voice recording, voice storage, real-time listening

Starting price

60per user /
per month

Alternatives

with better value for money

VCC Live’s user interface

Ease of use rating:

4.7

(27)

VCC Live pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(8)

5(19)

What do users say about VCC Live?

Setting up some functions is a bit more complicated, but technical support will always help here

Who uses VCC Live?

Based on 27 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Financial Services

Insurance

Telecommunications

Banking

Others

Use cases

Contact Center

Call Center

Call Center Workforce Management

Call Monitoring

VCC Live's key features

Most critical features, based on insights from VCC Live users:

Call logging

4.5

(2)

Reporting/Analytics

5.0

(2)

Automatic call distribution

5.0

(1)

Computer telephony integration

5.0

(1)

Automated routing

5.0

(1)

Call recording

5.0

(1)

All VCC Live features

Features rating:

4.6

(27)

Call monitoring

5.0

(1)

Quality management

5.0

(1)

Agent interface

(0)

IVR

(0)

Lead management

(0)

List management

(0)

Live chat

(0)

Manual dialer

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multiple Scripts

(0)

On-Demand recording

(0)

Outbound call center

(0)

Phone Key Input

(0)

Predictive dialer

(0)

Progressive dialer

5.0

(1)

Queue management

(0)

Reporting & statistics

(0)

SMS messaging

(0)

Social media integration

(0)

Survey/Poll management

(0)

Text to speech

(0)

Voice Customization

(0)

Voice mail

(0)

VoIP connection

(0)

Alerts/Escalation

4.0

(1)

Alerts/Notifications

(0)

API

(0)

Archiving & retention

(0)

Auto-Dialer

5.0

(1)

Automatic outbound dialer

(0)

Blended call center

(0)

Call center management

(0)

Call routing

(0)

Call scheduling

(0)

Call scripting

4.0

(1)

Call transfer

(0)

Campaign management

(0)

Chat/Messaging

(0)

Collaboration tools

4.0

(1)

CRM

(0)

Customizable reports

(0)

Dashboard

(0)

Email management

(0)

FCC compliance

(0)

FTC compliance

(0)

Inbound call center

(0)

Interaction tracking

(0)

VCC Live alternatives

VCC Live

4.7

(27)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.7

Customer Support

4.7

Genesys Cloud CX

4.3

(261)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Call Center Studio

4.5

(47)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

CXone Mpower

4.2

(581)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

VCC Live pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Standard

/user

Per month

Features included:

Automated E-Mails
Campaign Management
E-Mail Support
Internal Chat
Management
Outbound and Inbound Calls
Predictive Dialer
Reports and Statistics
Robinson List Handling
Telecommunications Services
Transfers
User Right
Voice Recording
Web Integration

Professional

/user

Per month

Features included:

API
Automated E-Mails
Automatic Machine Voice Detection
Campaign Management
Dashboards
E-Mail Support
Expanded Data
Handling
Intelligent IVR
Internal Chat
International Phone Numbers
Management
Outbound and Inbound Calls
Personal Consultant
Predictive Dialer
Quality Control
Real-Time Quality Management
Reports and Statistics
Robinson List Handling
Speech-to-Text
Team Work Support
Telecommunications Services
Text-to-Speech
Timezone Handling
Transfers
Unique Statistics
User Right
Voice Recording
Wallboard
Web Integration

Multichannel

105

/user

Per month

Features included:

API
Automatic Machine Voice Detection
Campaign Management
Consultant
Customer Care Email Handling
Dashboards
Dynamic SMS & Email Templates
Expanded Data
Facebook Messenger Integration
Handling
International Phone Numbers
Language-Based Email Queues
Outbound and Inbound Calls
Personal
Quality Control
Real-Time Quality Management
Reports and Statistics
Sending Automated Emails
Sending Automated SMS
Spam & Virus Filtering
Speech-to-Text
Team Work Support
Text-to-Speech
Ticket-Based Case Handling
Unique Statistics
Voice Recording
Wallboard
Whatsapp Integration

Premium

No pricing info

Features included:

API
Automatic Machine Voice Detection
Campaign Management
Consultant
Customer Care Email Handling
Dashboards
Dynamic SMS & Email Templates
Expanded Data
Facebook Messenger Integration
Handling
Higher
International Phone Numbers
Language-Based Email Queues
Level of Security
Outbound and Inbound Calls
Personal
Premium Customer Care
Quality Control
Real-Time Quality Management
Reports and Statistics
Sending Automated Emails
Sending Automated SMS
Spam & Virus Filtering
Speech-to-Text
Support
Team Work Support
Text-to-Speech
Ticket-Based Case Handling
Unique Statistics
Voice Recording
Wallboard
Whatsapp Integration

User opinions about VCC Live price and value

Value for money rating:

4.7

(27)

To see what individual users think of VCC Live's price and value, check out the review snippets below.

“I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.”

Erik S.

Business Analyst

“Excellent features, user friendly, easy to learn. Supports multiple languages, user roles, management features, automated credit card payments and a lot more.”

Branimir P.

IT manager