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VCC Live Pricing, Features, Reviews and Alternatives

Q: Q. What type of pricing plans does VCC Live offer?

VCC Live has the following pricing plans: Starting from : €55.00/month Pricing model : Subscription Free Trial : Available

VCC Live product overview

Price starts from

€

/momonth

Per Feature

view pricing plans

What is VCC Live?

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer and VCC Pay among others) allow your contact center team to perform a wide variety of activities on a single platform. With VCC Live’s omnichannel solution, you can easily use and switch between multiple communication channels, including voice, email, chat, and SMS. Its unique feature, VCC Live Pay allows you to initiate real-time payments over the phone, speeding up debt collection and telesales processes.

Key benefits of using VCC Live

Manage projects and databases

Quality control management

Inbound and outbound calls management

Manage a variety of channels including voice, emails, and SMS

Conversation management: voice recording, voice storage, real-time listening

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Email/Help Desk

Phone Support

FAQs/Forum

24/7 (Live rep)

Training options

Live Online

Webinars

In Person

Documentation

VCC Live pricing information

Value for money

4.7

Price starts from

€

/momonth

Per Feature

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

VCC Live features

Functionality

4.6

Total Features44 3 categories

Most valued features by users

Reporting/Analytics

API

Chat/Messaging

Reporting & Statistics

Live Chat

Multi-Channel Communication

Alerts / Escalation

Email Management

VCC Live users reviews

Overall rating

4.7

Positive reviews

96%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.91/10

Rating distribution

Pros

I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.

Erik S.

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.

Antonio C.

Overall, a nice peace of software and a good reliable service worth the money.

Branimir P.

Cons

I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.

Diana M.

Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

Antonio C.

Lack of event notifications (Change and update logs).

Anonymous Reviewer

Read all reviews

Overall rating contenders

Krisztina D.

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

We got exactly what we wanted.

Reviewed 4 years ago

We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

Pros

Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

Cons

We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

Costin-Cristian B.

Telecommunications, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

VCC Live effectively changed our company, our team and our customers.

Reviewed 4 years ago

Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Pros

Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

Cons

There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

Amber B.

Verified reviewer

Health, Wellness and Fitness, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6/10

Share this review:

VCC review

Reviewed 3 years ago

Pros

Easy to learn and use in a call center setting.

Cons

Connectivity is sometimes spotty and software can freeze or crash easily.

Tamas N.

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Reviewed 4 years ago

Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Pros

Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Cons

Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

Antonio C.

Verified reviewer

51-200 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Excellent solution for distributed call center operations and home agents

Reviewed 4 years ago

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

Pros

Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

Cons

Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

Read all reviews

VCC Live FAQs and common questions

Q. What type of pricing plans does VCC Live offer?

VCC Live has the following pricing plans:
Starting from: €55.00/month
Pricing model: Subscription
Free Trial: Available

Q. Who are the typical users of VCC Live?

VCC Live has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does VCC Live support?

VCC Live supports the following languages:
Czech, Ukrainian, Russian, German, English, Hungarian, Polish, Italian

Q. Does VCC Live support mobile devices?

VCC Live supports the following devices:
Android

Q. Does VCC Live offer an API?

Yes, VCC Live has an API available for use.

Q. What other apps does VCC Live integrate with?

VCC Live integrates with the following applications:
Magento Commerce, Worldpay, Salesforce Marketing Cloud, Zapier

Q. What level of support does VCC Live offer?

VCC Live offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

Common VCC Live comparisons

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Call Center

Contact Center

Predictive Dialer

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