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VCC Live Pricing, Features, Reviews and Alternatives

VCC Live product overview

Price starts from

55

/momonth
Per Feature

What is VCC Live?

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer and VCC Pay among others) allow your contact center team to perform a wide variety of activities on a single platform. With VCC Live’s omnichannel solution, you can easily use and switch between multiple communication channels, including voice, email, chat, and SMS. Its unique feature, VCC Live Pay allows you to initiate real-time payments over the phone, speeding up debt collection and telesales processes.

Key benefits of using VCC Live

  • Manage projects and databases

  • Quality control management

  • Inbound and outbound calls management

  • Manage a variety of channels including voice, emails, and SMS

  • Conversation management: voice recording, voice storage, real-time listening
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    VCC Live pricing information

    Value for money

    4.7

    /5

    27

    Price starts from

    55

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    VCC Live features

    Functionality

    4.6

    /5

    27
    Total Features44 3 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Reporting & Statistics
    Live Chat
    Multi-Channel Communication
    Alerts / Escalation
    Email Management

    Functionality contenders

    VCC Live users reviews

    Overall rating

    4.7

    /5

    27

    Positive reviews

    96%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.91/10
    Rating distribution

    5

    4

    3

    2

    1

    19

    7

    1

    0

    0

    Pros
    I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.

    ES

    Erik S.

    Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.

    Antonio C.

    Overall, a nice peace of software and a good reliable service worth the money.

    BP

    Branimir P.

    Cons
    I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.

    DM

    Diana M.

    Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

    Antonio C.

    Lack of event notifications (Change and update logs).

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We got exactly what we wanted.

    Reviewed 4 years ago

    We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

    Pros

    Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

    Cons

    We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    VCC Live effectively changed our company, our team and our customers.

    Reviewed 4 years ago

    Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

    Pros

    Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

    Cons

    There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    VCC review

    Reviewed 3 years ago
    Pros

    Easy to learn and use in a call center setting.

    Cons

    Connectivity is sometimes spotty and software can freeze or crash easily.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

    Reviewed 4 years ago

    Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

    Pros

    Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

    Cons

    Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent solution for distributed call center operations and home agents

    Reviewed 4 years ago

    Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

    Pros

    Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

    Cons

    Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

    VCC Live FAQs and common questions

    VCC Live has the following pricing plans:
    Starting from: €55.00/month
    Pricing model: Subscription
    Free Trial: Available


    VCC Live has the following typical customers:
    Large Enterprises, Mid Size Business, Public Administrations, Small Business


    VCC Live supports the following languages:
    Czech, Ukrainian, Russian, German, English, Hungarian, Polish, Italian


    VCC Live supports the following devices:
    Android


    Yes, VCC Live has an API available for use.


    VCC Live integrates with the following applications:
    Magento Commerce, Worldpay, Salesforce Marketing Cloud, Zapier


    VCC Live offers the following support options:
    Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

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