App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

VCC Live Logo

VCC Live

4.7
(28)

Write a review

All-in-one Cloud Contact Center Software

(3)

VCC Live Pricing, Features, Reviews and Alternatives

VCC Live FAQs

Q. What type of pricing plans does VCC Live offer?

VCC Live has the following pricing plans:
Starting from: $60.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of VCC Live?

VCC Live has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does VCC Live support?

VCC Live supports the following languages:
Czech, English, German, Hungarian, Italian, Polish, Russian, Ukrainian


Q. Does VCC Live offer an API?

Yes, VCC Live has an API available for use.


Q. What other apps does VCC Live integrate with?

VCC Live integrates with the following applications:
Adobe Commerce, Worldpay, Salesforce Marketing Cloud, Zapier


Q. What level of support does VCC Live offer?

VCC Live offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

VCC Live product overview

Price starts from

60

/user

Per month

What is VCC Live?

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer and VCC Pay among others) allow your contact center team to perform a wide variety of activities on a single platform. With VCC Live’s omnichannel solution, you can easily use and switch between multiple communication channels, including voice, email, chat, and SMS. Its unique feature, VCC Live Pay allows you to initiate real-time payments over the phone, speeding up debt collection and telesales processes.

Key benefits of using VCC Live

  • Manage projects and databases

  • Quality control management

  • Inbound and outbound calls management

  • Manage a variety of channels including voice, emails, and SMS

  • Conversation management: voice recording, voice storage, real-time listening
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    Not sure about VCC Live? Compare it with a popular alternative

    Starting from

    60

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    89

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    VCC Live pricing information

    Value for money

    4.7

    /5

    28

    Starting from

    60

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    VCC Live features

    Functionality

    4.6

    /5

    28

    Total features

    43

    3 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Multi-Channel Communication
    Reporting & Statistics
    Live Chat
    Alerts/Escalation
    Monitoring

    Functionality contenders

    VCC Live users reviews

    Overall Rating

    4.7

    /5

    28

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.96/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    7

    1

    0

    0

    Pros
    I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.
    Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.
    Overall, a nice peace of software and a good reliable service worth the money.
    Cons
    I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
    Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
    Lack of event notifications (Change and update logs).

    Overall rating contenders

    Common VCC Live comparisons

    Related categories