VCC Live Pricing, Features, Reviews & Comparison of Alternatives

VCC Live

All-in-one Cloud Contact Center Software

4.65/5 (26 reviews)

VCC Live overview

What is VCC Live?

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer and VCC Pay among others) allow your contact center team to perform a wide variety of activities on a single platform. With VCC Live’s omnichannel solution, you can easily use and switch between multiple communication channels, including voice, email, chat, and SMS. Its unique feature, VCC Live Pay allows you to initiate real-time payments over the phone, speeding up debt collection and telesales processes.
vcc.live

Pricing

Starting from
€55/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Czech, German, Hungarian, Italian and 3 other languages, Polish, Russian, Ukrainian
VCC Live screenshotVCC Live screenshotVCC Live screenshot

VCC Live reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.5
  4.7
Krisztina Diák

We got exactly what we wanted.

Used daily for 2+ years
Reviewed 2018-06-25
Review Source: Capterra

We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

Pros
Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

Cons
We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Costin-Cristian Boncescu

VCC Live effectively changed our company, our team and our customers.

Used daily for 1-2 years
Reviewed 2018-05-17
Review Source: Capterra

Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Pros
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

Cons
There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tamas Nyari

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Used daily for 2+ years
Reviewed 2018-04-23
Review Source: Capterra

Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Pros
Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Cons
Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amber Branson

VCC review

Used daily for 2+ years
Reviewed 2019-04-19
Review Source: Capterra

Pros
Easy to learn and use in a call center setting.

Cons
Connectivity is sometimes spotty and software can freeze or crash easily.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Antonio Coli

Excellent solution for distributed call center operations and home agents

Used daily for 2+ years
Reviewed 2018-04-30
Review Source: Capterra

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

Pros
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

Cons
Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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VCC Live pricing

Starting from
€55/month
Pricing options
Free trial
Subscription
View Pricing Plans

Standard: €55.00/seat/month

Professional: €75.00/seat/month

Multichannel: €95.00/seat/month

Premium: €135.00/seat/month

VCC Live features

API
Automatic Notifications
Chat
Email Integration
Instant Messaging
Monitoring
Reporting & Statistics

Activity Dashboard (97 other apps)
CRM Integration (81 other apps)
Contact History (74 other apps)
Customizable Branding (99 other apps)
Knowledge Base Management (95 other apps)
Multi-Channel Communication (91 other apps)
Real Time Monitoring (66 other apps)
Self Service Portal (67 other apps)
Social Media Integration (83 other apps)
Support Ticket Management (72 other apps)
Surveys & Feedback (82 other apps)
Third Party Integration (116 other apps)
Workflow Management (77 other apps)

Additional information for VCC Live

Key features of VCC Live

  • Live chat
  • Quality management
  • Outbound call center
  • Call logging
  • Manual dialer
  • Inbound call center
  • Virtual call center
  • Conversion tracking
  • Customizable reporting
  • Database access
  • Electronic payments
  • Instant messaging
  • Permission management
  • Multi-Channel Communication
  • Ticket Management
  • SMS integration
  • Prioritizing
  • Data encryption
  • Call monitoring
  • Call center management
  • Visual analytics
  • Conversion optimization tools
  • PCI DSS compliance
  • Ratings & reviews
  • Chat
  • Productivity reporting
  • Customer service integration
  • Access control
  • Project management
  • Customer experience management
  • Customer service analytics
View All Features

Benefits

Manage projects and databases

Quality control management

Inbound and outbound calls management

Manage a variety of channels including voice, emails, and SMS

Conversation management: voice recording, voice storage, real-time listening