VCC Live Features

VCC Live

All-in-one Cloud Contact Center Software

4.67/5 (27 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Agent Interface
Alerts / Escalation
Alerts/Notifications
Auto-Dialer
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Conversion Rate Optimization
Conversion Tracking
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reports
Document Storage
Electronic Payments
Email Management
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Outbound Call Center
PCI Compliance
Power Dialer
Predictive Dialer
Preview Dialer
Productivity Analysis
Progressive Dialer
Project Management
Projections
Quality Control
Quality Management
Queue Management
Ratings / Reviews
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
SMS Messaging
SSL Security
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Survey/Poll Management
Telemarketing Management
Text to Speech
Visual Analytics
VoIP
VoIP Connection
Voice Mail
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API
Access Controls/Permissions
Agent Interface
Alerts / Escalation
Alerts/Notifications
Auto-Dialer
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Conversion Rate Optimization
Conversion Tracking
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reports
Document Storage
Electronic Payments
Email Management
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Outbound Call Center
PCI Compliance
Power Dialer
Predictive Dialer
Preview Dialer
Productivity Analysis
Progressive Dialer
Project Management
Projections
Quality Control
Quality Management
Queue Management
Ratings / Reviews
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
SMS Messaging
SSL Security
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Survey/Poll Management
Telemarketing Management
Text to Speech
Visual Analytics
VoIP
VoIP Connection
Voice Mail
Visit WebsiteCompare App
API
Access Controls/Permissions
Agent Interface
Alerts / Escalation
Alerts/Notifications
Auto-Dialer
Automated Routing
Automated Scheduling
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Conversion Rate Optimization
Conversion Tracking
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reports
Document Storage
Electronic Payments
Email Management
FCC Compliance
FTC Compliance
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Outbound Call Center
PCI Compliance
Power Dialer
Predictive Dialer
Preview Dialer
Productivity Analysis
Progressive Dialer
Project Management
Projections
Quality Control
Quality Management
Queue Management
Ratings / Reviews
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
SMS Messaging
SSL Security
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Survey/Poll Management
Telemarketing Management
Text to Speech
Visual Analytics
VoIP
VoIP Connection
Voice Mail
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Mobile apps

Android App


0 reviews

VCC Live Feature Reviews

25 reviewers had the following to say about VCC Live's features:

Krisztina D.

We got exactly what we wanted.

2018-06-25

We can ensure the business continuity in all case. Any statistics can be extracted.

Pros

Easy to use. Access it from anywhere.

Cons

We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andreas S.

It can be put into operation quick and easily. There is still a lot of room for improvement.

2018-04-26

Fast and affordable entry for the start.

Pros

The good integration of different communication channels (phone, mail, chat, etc.).

Cons

When integrating images, they must always be integrated with a link.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Tamas N.

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

2018-04-23

Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Pros

Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC.

Cons

Lack of Mobile device support for Supervisors and Agents as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Attila D.

VCC Live Review

2018-10-25

The staff is open for discussion and give professional support and advice through understanding our business.

Pros

User friendly, easy to learn Always evolving, new functionalities add to business value More visibility in reports and monitoring than before Flexible compared to our previous system, highly customizable: Script editor is one of the best I've seen IVR editor is very ergonomical

Cons

Does not always support business logic Some report interfaces miss some filters which would come handy in some cases Minor functionalities (on nice to have level) are missing, but will be developed, hopefully!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
László H.

flexibility and versatility

2018-02-21

Pros

Excellent for both outbound sales and incoming customer service tasks.

Cons

Lack of Web and Mobile Surface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nikoletta G.

User-friendly software, reliable contact people, quick and effective information flow

2018-06-04

Pros

Customer Service and the dedicate contact are always there for help, inform us about news proactively.

Cons

A supervisor interface on mobile would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Antonio C.

Excellent solution for distributed call center operations and home agents

2018-04-30

Excellent customer support and limited maintenance costs.

Pros

Excellent customer support. Perfect for outbound telesales

Cons

I have never used the chat or Inbound module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Edit S.

Work efficiently and simply from anywhere.

2019-02-18

All sales operators receive their own customers. We can efficiently work with large databases using the predictive dialer.

Pros

Software management is easy, project management is transparent.

Cons

If you use more complex scripts, you need more attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 51-200 employees)

The most suitable telco tool for CCs ever

2018-02-21

Pros

Easy to use Easy to access it from anywhere in the world Easily managable for Admins and Supervisors

Cons

Lack of event notifications (Change and update logs) Weak customer service Too much updates in short period of time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Zoltán S.

Easy to use, fast, transparent, user - friendly, well- worked-out.

2018-04-28

Pros

It is easy to extract reports from the system.

Cons

Based on our experiences everything works well in this software, it is one of the best softwares we have ever used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Erik S.

Innovative system, helpful team

2018-04-27

Pros

The system is It is very logically structured and the support team helps in every cases when I need.

Cons

The e-mail management module is too complicated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Branimir P.

Great call center software

2018-06-14

Pros

Supports multiple languages, user roles, management features, automated credit card payments and a lot more.

Cons

No possibility of local installation to use with on-premises voip solutions. Would be great if perpetual licenses are available with local installation...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Krisztina R.

I use the software from the beginning, the developments are based on user's needs.

2018-02-20

Pros

Furthermore, I could raise up the accurate knowledge of customer relationships, about their clients.

Cons

Which is the least well organised that, currently there is no mobile version yet, this is mostly absent from supervisors sides.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gergely Z.

We've been using VCC surface since 2015, it's really a great help in managing calls.

2018-02-20

Regular daily/weekly/monthly reports.

Pros

Lots of report options.

Cons

The menu system is complicated a little bit. The sound quality is not the best, the line is echoed many times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Bojan G.

Great CRM software that does the job at a reasonable price with great customer service

2018-04-17

Pros

Ease of use - both for the admin and agents Extensive reporting options Value for money Responsive customer service

Cons

Line quality issues - not fault of the software Too many updates Overall the software has no issues, nothing more to add

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Diana M.

Review about VCC

2019-02-25

I can get all the statistics I want, I just need to figure out what I want to use them.

Pros

Easy to use but not so clear to set up.

Cons

I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. I've just got into usage of VCC in the middle of summer, and I try to keep up with them on my own but it sometimes not so easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Judit V.

VCC staff was perfect from the beginnig. Our daily operation with this software is very effective.

2018-04-26

Easy to use, efficient work.

Pros

It's easy to follow the work of my colleagues of the real-time monitoring.

Cons

I have not experienced the disadvantage of the software up to now, although I am a daily user. I can not list negative things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Costin-Cristian B.

VCC Live effectively changed our company, our team and our customers.

2018-05-17

And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Pros

Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

Cons

The VCC Live team will think of it anyway :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Research company, 501-1000 employees)

VCC Live for outbound calling

2018-09-19

Good so far to use

Pros

1) Easy to use and access from any corner of the world 2) Amazing Predictive dialer

Cons

1) Call issues experienced in some countries 2) Must work on user interface aesthetically

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Edina H.

2018-05-04

Pros

reliable, ease of use, constantly evolving, user-friendly, effective support, professionally key account manager

Cons

manage incoming calls, customer service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Branimir P.

Great service

2019-03-26

Overall, a nice peace of software and a good reliable service worth the money...

Pros

It is fully cloud based and thus mostly maintenance free.

Cons

A bit difficult to handle oll of the features and options at the beginning...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaroslav S.

We are mid sized call centre using this system for years. And we are satisfied.

2018-05-03

Pros

Intuitive user interface. Easy to configure even if one is not an NASA engineer.

Cons

This can be effective for most users but not if you are company selling post-paid services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Pal S.

Great for small businesses!

2018-04-27

Pros

It is intuitive, easy to navigate, and has all of the necessary features to satisfy the needs of a small business.

Cons

Fortunately, their support is working very good so it is not really such a big deal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarai Z.

Perfect call center solution, best customer care and technical support.

2018-05-09

Simple to install, simple to use and get perfect experience and functionality.

Pros

Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect.

Cons

If not there are not the right results/statistics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber B.

VCC review

2019-04-19

Pros

Easy to learn and use in a call center setting.

Cons

Connectivity is sometimes spotty and software can freeze or crash easily.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more