App comparison
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Vision Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Desk, Live Chat Software, and ITSM / ITIL Service Desk
Last updated: November 2025
Vision Helpdesk Alternatives & Competitors (2026)
Top 6 free alternatives
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Value for money
Starting price
0.3
Functionality
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
0.2
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.3
Value for money
Starting price
0.2
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
Value for money
Starting price
0.3
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Value for money
Starting price
0.3
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.3
Value for money
Starting price
0.3
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.3
Value for money
Starting price
0.4
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.1
Value for money
Starting price
0.5
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Tempo Capacity Planner
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Resource planning and workforce optimization
0.7
Value for money
Starting price
0.8
Functionality
Task Scheduling
5/5
Calendar Management
5/5
Task Management
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk, customer support software
0.1
Value for money
Starting price
0.2
Functionality
Third-Party Integrations
5/5
Text Editing
5/5
Task Management
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud IT Help Desk Software
0.1
Value for money
Starting price
0.2
Functionality
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
0.6
Value for money
No pricing info
Starting price
0.8
Functionality
Real-Time Monitoring
5/5
CRM
5/5
Autoresponders
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.1
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
0.2
Value for money
Starting price
0.1
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
0.1
Value for money
Starting price
0.3
Functionality
Customizable Fields
5/5
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Develop enterprise & customer-facing apps
0.4
Value for money
Starting price
0.2
Functionality
Database Support
5/5
User Interface
5/5
Iteration Management
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
Value for money
Starting price
0.2
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support, remote access & device management software
Value for money
Starting price
Functionality
Problem Management
5/5
Video Support
5/5
Single Sign On
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Sell, bill and organise work in one place.
0.2
Value for money
Starting price
0.6
Functionality
Quotes/Estimates
5/5
Mobile Access
5/5
Knowledge Base Management
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Usersnap helps software companies to collect user feedback
0.1
Value for money
No pricing info
Starting price
Functionality
Dashboard
5/5
Bug/Issue Capture
5/5
Third-Party Integrations
5/5
Top Features
Mobile Access
5/5
Transcripts/Chat History
5/5
Knowledge Base Management
5/5