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Zammad
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open source helpdesk and ticketing solution
Table of Contents
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Zammad - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Zammad overview
What is Zammad?
Zammad is a help desk software. It is an open source solution designed for small and medium-sized companies. Zammad offers functionalities for customer service teams to manage and track customer requests.
The help desk software provides tools to streamline support workflows. Agents can manage tickets through predefined workflows and use canned responses to resolve frequently asked questions. Zammad enables collaboration between agents through shared ticket queues and internal notes. It provides reporting to analyze trends and track performance metrics like first response time, resolution time, etc.
Integrations with applications like Slack, Telegram, and Twitter allow teams to manage conversations from multiple channels on a single platform. The REST API and webhooks allow customization and integration with other business systems. Zammad can be self-hosted on-premises or deployed on cloud platforms like AWS, DigitalOcean, and Docker.
Starting price
per month
Alternatives
with better value for money
Zammad’s user interface
Zammad reviews
Overall rating
4.6
/5
7
Positive reviews
86
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.86/10
5
4
3
2
1
5
1
1
0
0
Zammad's key features
Most critical features, based on insights from Zammad users:
All Zammad features
Features rating:
Zammad alternatives
Zammad
Starting from
5.8
/user
Per month
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Starting from
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Starting from
No pricing info
Freshdesk
Starting from
No pricing info
Zammad pricing
Value for money rating:
Starting from
5.8
/user
Per month
User opinions about Zammad price and value
Value for money rating:
Zammad integrations (21)
Integrations rated by users
We looked at 7 user reviews to identify which products are mentioned as Zammad integrations and how users feel about them.
Integration rating: 5.0 (1)
Zammad support options
Typical customers
Platforms supported
Support options
Training options
Zammad FAQs
Zammad has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Zammad support?
Zammad supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does Zammad offer an API?
Yes, Zammad has an API available for use.
Q. What level of support does Zammad offer?
Zammad offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support