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Top Rated Call Center Software with Call Center Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Call center management improves call handling efficiency, reduces wait times, and ensures proper call routing. It supports real-time monitoring, coaching, and reporting, enhancing agent productivity and customer satisfaction through effective management of queues and call volumes. Our reviewers in call center software rated this feature as highly important.

3 Best Call Center Software with Call Center Management

  • RingEX
  • Zendesk Suite - Highest rated for call center management
  • Nextiva

See other top Call Center products with call center management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the call center software category. They also needed to have sufficient reviews about call center management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for call center management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

RingEX logo
4.2
(1.2K)

User insights about the call center management feature

Users report that RingEX's call center management is easy to use and effective for tracking and logging calls. They appreciate the ability to manage calls, messages, and faxes from a single platform, and the detailed reporting for monitoring team performance. Reviewers highlight the system's capability to transfer and redirect calls efficiently. However, some users mention the need for improved user-friendliness and reliability, as there are occasional issues with call quality and support response times.
“I work remotely at home , and my job is basically operates in the call center environment. It has a call center dashboard feature which gives us to check our metrics to maximize productivity ”
Verified reviewer profile picture

Tanjee O.

Clinical research Assistant

“You can easily manage your organization's calling process including number assignment, number of call tracking, call quality tracking, call duration and call recording etc.”
MJ

Mohammad J.

Executive Recruitment

Call Center key features coverage

RingEX offers 5 out of the 5 key features for Call Center software identified by reviewers:

Call Logging4.8
Call Monitoring4.4
Call Recording4.6
Reporting/Analytics4.4
Automatic Call Distribution4.6

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the call center management feature

Reviewers indicate that Zendesk Suite's call center management is effective and user-friendly, enhancing productivity and customer service. They appreciate the seamless integration with other tools, the ability to manage high call volumes, and the automatic creation of support tickets with audio recordings. Users find the reporting functionality helpful for tracking agent performance and forecasting needs. They also value the flexibility for agents to work from anywhere and the organized call tracking system. Some users note that the feature is not necessary for their business.
“The call centre is quite good because it helps to track every customer data with unique ticket number and also helps to resolve issues effectively. ”
SJ

Shivam J.

PPC Expert

“The call center management aspect of the Zendesk suite is good as I experience it on site, it has many features that can help the agent”
Verified reviewer profile picture

Ilich R.

Visiting Lecturer

Call Center key features coverage

Zendesk Suite offers 5 out of the 5 key features for Call Center software identified by reviewers:

Call Logging4.5
Call Monitoring4.5
Call Recording4.5
Reporting/Analytics4.2
Automatic Call Distribution4.2

Pros and cons based on 4,070 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,070 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Nextiva logo
4.6
(914)

User insights about the call center management feature

Reviewers appreciate Nextiva's call center management capabilities for their ease of use and customization. They find the system efficient in managing inbound and outbound calls, reducing wait times, and improving customer satisfaction. Users report that the customizable dashboards and dynamic queue prioritization are valuable for real-time team management and productivity tracking. They also highlight the intuitive interface, ease of deployment, and the ability to manage calls from anywhere. However, some users mention the need for better support during setup and modifications.
“The Call Center feature isn't for everyone, but we've found it to be invaluable for our business, even though we're on the smaller side. The management aspect is extremely robust, the detail to which it can be customized was honestly shocking to me. Now that it's set up how we want it, most settings don't change - but I do still like to just browse around find new customizations or tweaks I hadn't even considered.”
JH

Justin H.

Administration Manager

“Prevent long customer wait times by efficiently managing call queues. Nextiva offers dynamic queue prioritization, callback options, and customizable hold music.”
MM

Marina M.

Logistics coordinator

Call Center key features coverage

Nextiva offers 5 out of the 5 key features for Call Center software identified by reviewers:

Call Logging4.6
Call Monitoring4.7
Call Recording4.6
Reporting/Analytics4.6
Automatic Call Distribution4.8

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Call Center Software with Call Center Management in 2026

Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony has been redesigned for the cloud.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.

Read more about Ringover

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Cloud Based Contact Center Solution that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
DialedIn CCaaS logo
Category Leaders

Cloud-based contact center solution to streamline operations

DialedIn's inbound/outbound call center solution offers seamless integration and flexible pricing to automate and optimize operations.
Fast, easy deployment - you’re up and running in hours.

Read more about DialedIn CCaaS

Users also considered
HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo

AI virtual agent for call center automation

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Read more about Convoso

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

Read more about 3CX

Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
VICIdial logo

Open source call center software with predictive dialer

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

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XM for Customer Experience logo

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Read more about Wildix

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Five9 logo

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

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Key features for Call Center software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Logging: Users value detailed call logs for tracking performance, generating reports, and monitoring agent activity. The ability to review past interactions and maintain a history of customer interactions is essential. 92% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers appreciate the ability to monitor live calls for quality assurance, training, and coaching. Features like whisper, barge, and real-time feedback help improve agent performance. 90% of reviewers rated this feature as important or highly important.
  • Call Recording: Users find call recording crucial for quality assurance, training, compliance, and legal purposes. The ability to store, review, and analyze recordings is highly beneficial. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users highlight the importance of reporting and analytics for performance evaluation, decision-making, and identifying improvement areas. Customizable reports and real-time data are particularly useful. 88% of reviewers rated this feature as important or highly important.
  • Automatic Call Distribution: Reviewers value automatic call distribution for efficiently routing calls to the appropriate agents, reducing wait times, and optimizing agent availability. Customizable routing rules and skill-based assignments are noted benefits. 88% of reviewers rated this feature as important or highly important.