Best Call Center Software with Multi-Channel Communication

Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations.

Balto

(3)

Call center phone coaching for sales & customer service reps

Balto understands phone conversations and automatically tells reps what to say, live on each call.

RingCentral Contact Center

4.3

(154)

The Collaborative Contact Center solution from the industry

Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics

Read more about RingCentral Contact Center

NICE inContact

4.2

(455)

Cloud Contact Center Software

Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences

Salesforce Service Cloud

4.4

(509)

Customer Service & Field Service Management Solutions

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

LogMeIn Rescue

(125)

Remote support for helpdesks, call centers and organizations

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Convoso

(16)

Dial Smarter, Not Harder

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

3CX

4.5

(229)

3CX communications system. Web & mobile apps (Android, iOS)

3CX integrates call center features that help you satisfy the most demanding of customers. CRM integration and call work flows eliminate tedious and time intensive tasks. With the 3CX Live Chat plugin your agents can chat, video and call with your website visitors in real-time.

CallTrackingMetrics

(61)

The Only All-in-One Call Tracking & Contact Center Solution

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

Zendesk

4.4

(2,549)

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Samespace

(0)

Communication platform for sales & helpdesk teams

Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.

XCALLY

4.8

(82)

Omnichannel contact center management

XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.

Omnis

(0)

Contact center solution for customer engagement

Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, real time monitoring and analytics.

LiveAgent

(1,001)

Great customer service starts with better help desk software

Great customer service starts with better Contact Center software!

User.com

(30)

The engine of growth. An all in one solution for user data.

User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

Zadarma

3.7

(32)

Business phone system for companies of all sizes

Zadarma offers a new generation of business phone system with virtual numbers from 100 countries, free Cloud PBX, free CRM and widgets.

uContact

4.5

(26)

Beautiful Contact Center Solution - Omnichannel - All in One

uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

CallShaper

4.9

(15)

Call center software for managing inbound and outbound calls

Auto Dialer
Blended Call Center
CRM
Call Logging
Campaign Specific Caller ID
Inbound Call Center
Interactive Voice Response (IVR)
Knowledge Base
Manual Dialer
Outbound Call Center
Preview Dialer
Progressive Dialer
Quality Management
Queue Management

Bitrix24

4.0

(458)

100% free CRM, collaboration and communication tool suite

Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source.

Zoho Desk

4.5

(1,649)

Cloud-based help desk platform

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.

CloudTalk

(199)

Cloud-based call center software for sales and support teams

CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes

HoduCC

(22)

Omnichannel call center software for sales and support teams

HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.

One Call Now

(20)

Simple, Reliable, Affordable Group Messaging

OnSolve One Call Now is a simple critical communications software for businesses to broadcast emergency alerts, send routine notifications and communicate with staff.

Infobip

(7)

Omni-channel customer communication and engagement