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Help Desk
Page 7

Help Desk Software with Customizable Reports (2026) - Page 7

Last updated: April 2026

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Features

Support Ticket Management(146)

Reporting/Analytics(152)

Real-Time Notifications(120)

Email Management(145)

Alerts/Escalation(139)

Integrated with

Microsoft Teams(36)

Microsoft 365(35)

Google Workspace(16)

Microsoft Outlook(33)

3CX(7)

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Free(43)

Open Source(8)

Free Trial(134)

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Mac(97)

iPad(86)

Android(97)

Linux(92)

Web-based(164)

iPhone(93)

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Small Business(160)

Non Profit(113)

Large Enterprises(156)

Public Administrations(93)

Freelancers(69)

Mid Size Business(155)

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165 software options

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BoldDesk

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Service Software, Help Desk Software.

BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Read more about BoldDesk

Users also considered

Infraon Infinity

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Infraon Infinity

Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.

Read more about Infraon Infinity

Users also considered

Gfacility

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based workspace management software

Gfacility provides a facility management system for companies of all sizes. The software enables organizations to manage workspaces, services, and buildings. Key features include room scheduling, visitor management, maintenance tracking, and integration with Google Workspace or Office 365.

Read more about Gfacility

Users also considered

Helpdesk 365

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SharePoint IT Ticketing System for Microsoft 365

Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Read more about Helpdesk 365

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio.CX

Users also considered

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

Multi-channel customer service software fully powered by artificial intelligence.

Read more about ThinkOwl

Users also considered

CommBox

(0)

Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

Users also considered

CloudOffix

(0)

Cloud-based Customer Based Business Management Platform

CloudOffix is an all-in-one CRM platform with a 360-degree view of the customer while offering easy customization features, having access to all the natively integrated apps through one screen.

Read more about CloudOffix

Users also considered

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

Read more about SOGEDES.X

Users also considered

tbITSM

(0)

Cloud-based IT service management and helpdesk tool

tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.

Read more about tbITSM

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

Read more about Serviceware Processes

Users also considered

iiQ Ticketing

(0)

The help desk built for schools.

The help desk built for schools. iiQ Ticketing is the help ticketing product that IT teams use to easily and intelligently manage hardware, software, and systems-related help requests.

Read more about iiQ Ticketing

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

Diadyn

(0)

Business management application

Diadyn Helpdesk manages tickets, offers support, and integrates with Diadyn apps for efficient issue resolution. It centralizes customer inquiries, streamlines workflows, and provides real-time tracking, ensuring fast responses, enhanced customer satisfaction, and smooth operations across all teams.

Read more about Diadyn

Users also considered

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