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Open Source Help Desk Software (2026)
Last updated: February 2026
16 software options
Sponsored
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Free - up to 3 users, forever! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available.
Read more about Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Faveo Helpdesk helps simplify the customer support process
Self-hosted and Cloud available with a perpetual and recurring license.
Read more about Faveo Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open-source customer support ticket system
Opensource
Read more about osTicket
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
GLPI is an IT Service Management software.
GLPI Network Cloud
Read more about GLPI
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The all in one HR Platform.
Read more about Rankmi
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open Source & SaaS based helpdesk for eCommerce merchants
Basic Plan, Free. Pro Plan, $11.00 per month per agent Enterprise Plan, $18.00 per month per agent
Read more about UVdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Do knowledge management the Wiki Way!
BlueSpice offers a range of flexible packages to meet the needs of organizations of all sizes, from small teams to large enterprises. Whether you need basic functionality or a comprehensive enterprise solution, we have a package designed for your specific requirements. BlueSpice free | Community Edition - Completely free to use - Core functionality, including basic editing, content management, etc - Ideal for small teams, personal use - Community support BlueSpice pro - Starting at 4,50 € per month/user - One wiki - Hosting Cloud or OnPremises - All key-features for businesses - Professional support BlueSpice farm - Starting at 8,50 € per month/user - Multiple wikis for big organizations - Hosting Cloud or OnPremises - All key-features for businesses - Sub wiki management - Professional support
Read more about BlueSpice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ticketing and ITSM software solution.
Please contact E-Time for pricing details.
Read more about Rexpondo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open-source help desk and shared mailbox software
Read more about FreeScout
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience platform & content management solution
Flexible pricing plans available, please contact Oxcyon for more information.
Read more about Centralpoint
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Internal & external knowledge base and forum management
SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199.
Read more about Enghouse eKMS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open source helpdesk and ticketing solution
Zammad can be self-hosted on your own servers for free. You can book additional support with the installation, updates, maintenance, etc. from us. Alternatively, you can choose the SaaS option, starting at USD 5.80 per user and per month, where we take care of all updates for you. There are different pricing plans depending on the scope of the features included.
Read more about Zammad
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The system you need to track the tasks you can't forget.
Request Tracker also offer an on-premise option
Read more about Request Tracker
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based and AI-enabled chatbot software
Read more about CX Genie
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SharePoint IT Ticketing System for Microsoft 365
Read more about Helpdesk 365
