Help Desk & Ticketing Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
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Here's our list of apps for Help Desk & Ticketing software. Filters help you narrow down the results to find exactly what you’re looking for.

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186 apps

Userlike  

632
Live chat and customer messaging for businesses of all sizes
Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more. Read more about Userlike
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Live chat and customer messaging for businesses of all sizes
Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more. Read more about Userlike
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TeamSupport  

753
B2B Customer Support Software
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport
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B2B Customer Support Software
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport
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Spiceworks  

474
Server monitoring software
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!… Read more about Spiceworks
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Server monitoring software
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!… Read more about Spiceworks
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Issuetrak  

152
Issue tracking software for help desk and customer service
User-friendly help desk and ticketing solution for any-sized business; web-based access, award-winning support, mobile accessible, and an outstanding value. Read more about Issuetrak
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Issue tracking software for help desk and customer service
User-friendly help desk and ticketing solution for any-sized business; web-based access, award-winning support, mobile accessible, and an outstanding value. Read more about Issuetrak
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RepairShopr  

113
Customer Relationship Management, Field Service Management, Jewelry Store Management, Point of Sale, Help Desk, Billing and Invoicing, Ticketing, Onli
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops. Read more about RepairShopr
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Help Desk Migration  

82
Online help desk data migration service
Need to migrate data from your current help desk to another one? Try our service and move your data easily and quickly. Read more about Help Desk Migration
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Online help desk data migration service
Need to migrate data from your current help desk to another one? Try our service and move your data easily and quickly. Read more about Help Desk Migration
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Deskero  

100
Customizable help desk & ticketing system
Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platforms as well as email, chat, website, & more. Read more about Deskero
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Customizable help desk & ticketing system
Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platforms as well as email, chat, website, & more. Read more about Deskero
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UJET  

99
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
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Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
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ManageEngine ServiceDesk Plus  

143
Cloud IT Help Desk Software
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management. Read more about ManageEngine ServiceDesk Plus
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Cloud IT Help Desk Software
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management. Read more about ManageEngine ServiceDesk Plus
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Hiver  

67
Hiver: Gmail-based customer service solution for teams
Hiver is a Gmail-centric customer service solution that helps customer service teams collaborate on shared inboxes like services@, orders@, support@. Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Read more about Hiver
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Hiver: Gmail-based customer service solution for teams
Hiver is a Gmail-centric customer service solution that helps customer service teams collaborate on shared inboxes like services@, orders@, support@. Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Read more about Hiver
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Zingtree  

94
Build your own question & answer style troubleshooters
Build question & answer style troubleshooters for fewer tickets and customer self-help. Read more about Zingtree
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Build your own question & answer style troubleshooters
Build question & answer style troubleshooters for fewer tickets and customer self-help. Read more about Zingtree
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SherpaDesk  

54
A support soution to help track time and manage projects
Receive, resolve and report on all customer requests. SherpaDesk's mobile is the perfect solution for any business that have techs who work in the field. Read more about SherpaDesk
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A support soution to help track time and manage projects
Receive, resolve and report on all customer requests. SherpaDesk's mobile is the perfect solution for any business that have techs who work in the field. Read more about SherpaDesk
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Re:amaze  

49
Support, engage, and convert customers on a single platform.
Consolidated helpdesk for chat, email, social media (Facebook, Messenger, Twitter, Instagram), and mobile SMS/MMS. Team inboxes. Team workflows. Read more about Re:amaze
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Support, engage, and convert customers on a single platform.
Consolidated helpdesk for chat, email, social media (Facebook, Messenger, Twitter, Instagram), and mobile SMS/MMS. Team inboxes. Team workflows. Read more about Re:amaze
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YetiForce  

50
Open source CRM system
YetiForce is an innovative and versatile CRM system that collects all information related to the most important business processes, such as sales, marketing, projects, accounting, support, logistics, and many more. It is truly open source and always free-to-use for unlimited number of users. Read more about YetiForce
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Open source CRM system
YetiForce is an innovative and versatile CRM system that collects all information related to the most important business processes, such as sales, marketing, projects, accounting, support, logistics, and many more. It is truly open source and always free-to-use for unlimited number of users. Read more about YetiForce
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Kayako  

154
Unified customer service platform
Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
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Unified customer service platform
Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
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Mojo Helpdesk  

67
Centralize, assign, and track helpdesk requests with Mojo.
Use Mojo to create a branded helpdesk that supports ticket management, a customer support portal, SLAs, satisfaction ratings, time tracking, reports & more. Read more about Mojo Helpdesk
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Centralize, assign, and track helpdesk requests with Mojo.
Use Mojo to create a branded helpdesk that supports ticket management, a customer support portal, SLAs, satisfaction ratings, time tracking, reports & more. Read more about Mojo Helpdesk
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Web Help Desk  

107
IT asset and knowledge management
Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more. Read more about Web Help Desk
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IT asset and knowledge management
Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more. Read more about Web Help Desk
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Groove  

59
Support, Simplified.
Use Groove's ticket management system to assign, prioritize & track support requests, automate actions & workflows, log contact details & interactions, & more. Read more about Groove
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Support, Simplified.
Use Groove's ticket management system to assign, prioritize & track support requests, automate actions & workflows, log contact details & interactions, & more. Read more about Groove
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ServiceNow  

72
Enterprise IT service cloud solutions
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance. Read more about ServiceNow
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Enterprise IT service cloud solutions
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance. Read more about ServiceNow
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Tracker  

65
Customer Service and Support Management Software
PhaseWare Tracker enables IT help desks to track incidents from resolution to closure, with additional tools for self-service, knowledge management and more. Read more about Tracker
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Customer Service and Support Management Software
PhaseWare Tracker enables IT help desks to track incidents from resolution to closure, with additional tools for self-service, knowledge management and more. Read more about Tracker
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Crisp  

55
All-in-one multi-channel solution for customer messaging
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots. Read more about Crisp
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All-in-one multi-channel solution for customer messaging
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots. Read more about Crisp
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AzureDesk  

48
Help desk software for SMBs
AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost. Read more about AzureDesk
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Help desk software for SMBs
AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost. Read more about AzureDesk
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Agiloft  

29
Helpdesk solution
Improve efficiency with a helpdesk that works the way you do. Read more about Agiloft
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Helpdesk solution
Improve efficiency with a helpdesk that works the way you do. Read more about Agiloft
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NABD System  

38
Omnichannel Customer support & Help Desk software-FREE PLAN
Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients. Read more about NABD System
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Omnichannel Customer support & Help Desk software-FREE PLAN
Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients. Read more about NABD System
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Spoke  

34
Reduce Internal Repetitive Requests
Tired of answering "What's the WiFi password?" askSpoke auto-resolves more than 40% of requests using AI, and the more you use askSpoke, the smarter the machine learning gets. When you don't need to worry about answering the same FAQ over and over again, your team can focus on more important tasks. Read more about Spoke
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Reduce Internal Repetitive Requests
Tired of answering "What's the WiFi password?" askSpoke auto-resolves more than 40% of requests using AI, and the more you use askSpoke, the smarter the machine learning gets. When you don't need to worry about answering the same FAQ over and over again, your team can focus on more important tasks. Read more about Spoke
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