App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Top Rated Live Chat Software with Contact management

Last updated: May 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

Why is contact management important for live chat software?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Contact management in live chat software helps track and organize customer interactions, ensuring efficient communication and personalized service. It facilitates easier follow-ups, improves customer satisfaction, and supports effective sales and marketing efforts. Our reviewers in live chat software rated this feature as important.

What do verified reviews highlight about key features of live chat software?

Real-Time Notifications: Reviewers highlight the importance of real-time notifications for ensuring quick response times, enhancing productivity, and improving customer support efficiency. 95% of reviewers rated this feature as important or highly important.
Chat/Messaging: Users appreciate the ease of communication, multimedia sharing, end-to-end encryption, and the ability to access chats from multiple devices for both personal and professional use. 95% of reviewers rated this feature as important or highly important.
Real-time Consumer-facing Chat: Reviewers note the value of real-time chat for providing immediate customer support, enhancing interaction quality, and improving sales and customer satisfaction. 91% of reviewers rated this feature as important or highly important.
Support Ticket Management: Users find support ticket management useful for organizing, prioritizing, and tracking customer issues, leading to efficient resolution and improved customer service. 90% of reviewers rated this feature as important or highly important.
Mobile Access: Reviewers emphasize the convenience of mobile access for staying connected and managing chats on-the-go, ensuring continuous customer support and communication. 90% of reviewers rated this feature as important or highly important.
Transcripts/Chat History: Users value the ability to access chat histories for reference, auditing, and improving customer service, as well as the option to export and share transcripts. 86% of reviewers rated this feature as important or highly important.