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Top Rated Live Chat Software with Contact Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Contact management in live chat software helps track and organize customer interactions, ensuring efficient communication and personalized service. It facilitates easier follow-ups, improves customer satisfaction, and supports effective sales and marketing efforts. Our reviewers in live chat software rated this feature as important.

4 Best Live Chat Software with Contact Management

  • Pipedrive
  • EngageBay CRM
  • Zendesk Suite
  • HubSpot CRM - Highest rated for contact management

See other top Live Chat products with contact management

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the live chat software category. They also needed to have sufficient reviews about contact management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for contact management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Pipedrive logo
4.5
(3K)

User insights about the contact management feature

Reviewers appreciate Pipedrive's contact management for its ease of use and customization options. They highlight the ability to organize contacts, track interactions, and integrate with other software like Google Contacts and LinkedIn. Users find the drag-and-drop feature and smart search capabilities valuable. However, some mention issues with duplicate contacts and the complexity of setting up lists. Overall, users feel it helps them stay organized and manage their sales processes efficiently.
“All comtacts on pipedrive are well arranged into categories based on team workflow and deals to be closed or prospect to be followed up on. One good thing about like drive contact management is that you can get access to all your contacts by retrieving information using just email also the ability to sync contacts to my Google contact”
Verified reviewer profile picture

Paul E.

Web Developer

“Pipedrive Contact Management is a lifesaver. Its customization, smart search, and mobile app keep my contacts organized and accessible, making networking effortless. A must-have tool for business connections.”
Verified reviewer profile picture

Muhammad A.

Software house

Live Chat key features coverage

Pipedrive offers 4 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.2
Chat/Messaging
Real-time Consumer-facing Chat4.5
Support Ticket Management
Mobile Access4.0
Transcripts/Chat History4.7

Pros and cons based on 3,042 verified reviews

64% of users rated Pipedrive 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,042 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Cons:

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

EngageBay CRM logo
4.7
(907)

User insights about the contact management feature

Reviewers indicate that EngageBay CRM's contact management is intuitive and easy to use. They appreciate the ability to save unlimited contacts, customize fields, and manage tags. Users report that it integrates well with other plugins and provides a 360-degree view of contacts. They find it helpful for creating follow-ups, tracking interactions, and managing leads. However, some mention difficulties with uploading existing contacts to new lists. Overall, users feel it supports their business needs effectively.
“It's the core of any CRM. Being highly customizable and the ability to manage tag is critical to customizing campaigns and understanding aspects of the contact.”
SP

Sanjay P.

Chief of Marketing & Product Strategy

“Contact management gives us the ability to create follow ups and stay in touch with leads who open and respond to our email campaigns”
AK

Amir K.

Owner

Live Chat key features coverage

EngageBay CRM offers 5 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.8
Chat/Messaging
Real-time Consumer-facing Chat4.9
Support Ticket Management4.8
Mobile Access4.4
Transcripts/Chat History5.0

Pros and cons based on 907 verified reviews

70% of users rated EngageBay CRM 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 907 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Ideal for small businesses

Integrated marketing and sales

Effective lead generation

Cons:

Limited reporting capabilities

Email management limitations

See pros and cons details

Pricing

Starting price:$14.99 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the contact management feature

Users report that Zendesk Suite's contact management is effective for tracking and managing customer information. They appreciate the unified dashboard, which provides insights into customer interactions and team performance. Reviewers highlight the ability to save and update user details, view previous tickets, and use AI-powered tools for predictive solutions. However, some mention occasional issues with contact names and emails. Overall, users find it useful for providing personalized support and managing customer relationships.
“Thanks to a unified dashboard, our ticketing solution allows customer support managers to see team performance at a glance, and it gives agents with the customer insights they need to navigate encounters.”
DB

Destiny B.

Customer Service Support

“Contact Management allows our business to effectively keep track of customer information, enabling us to provide personalized support.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Live Chat key features coverage

Zendesk Suite offers 6 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.4
Chat/Messaging4.5
Real-time Consumer-facing Chat4.6
Support Ticket Management4.5
Mobile Access4.2
Transcripts/Chat History4.4

Pros and cons based on 4,071 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,071 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

HubSpot CRM logo
4.5
(4.4K)

User insights about the contact management feature

Users report that HubSpot CRM's contact management is user-friendly and highly customizable. They appreciate the seamless integration with Gmail and other tools, and the ability to track interactions and segment contacts. Reviewers highlight the ease of updating contact details, creating custom fields, and managing contacts on a single dashboard. They find it helpful for organizing sales and marketing activities. However, some users mention issues with duplicate contacts and the complexity of certain functionalities.
“Contact management with HubSpot allows us to increase the productivity of our sales team and strengthen the relationship with customers so that they repurchase, promote and refer other customers based on their experience with us.”
Verified reviewer profile picture

Marianela F.

Water Treatment Consultant

“Helps us easily see when a customer was contacted, and what notes and files were saved on their profile. Allows me to easily pick up the conversation from where we left off even weeks or months ago.”
MW

Matthew W.

Web Designer

Live Chat key features coverage

HubSpot CRM offers 3 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging
Real-time Consumer-facing Chat4.1
Support Ticket Management
Mobile Access4.3
Transcripts/Chat History

Pros and cons based on 4,451 verified reviews

61% of users rated HubSpot CRM 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,451 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Cons:

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Live Chat Software with Contact Management in 2026

Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

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HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

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Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

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Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

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Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

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Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

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Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

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Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

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3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

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Podium logo

AI-enabled lead management and conversion platform

Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your site. Generate up to 11x more leads from your website, then convert them faster with immediate, AI-powered responses, automations for key moments, and more.

Read more about Podium

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.

Read more about HelpCrunch

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Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

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Help Scout logo
Category Leaders

Cloud-based customer support platform

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Read more about Help Scout

Users also considered
Missive logo

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

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Whappext logo

Software for sending marketing messages using WhatsApp

Whappext is a platform that allows businesses to send bulk WhatsApp messages that can help increase customer engagement and conversions.

Read more about Whappext

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Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers highlight the importance of real-time notifications for ensuring quick response times, enhancing productivity, and improving customer support efficiency. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users appreciate the ease of communication, multimedia sharing, end-to-end encryption, and the ability to access chats from multiple devices for both personal and professional use. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers note the value of real-time chat for providing immediate customer support, enhancing interaction quality, and improving sales and customer satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users find support ticket management useful for organizing, prioritizing, and tracking customer issues, leading to efficient resolution and improved customer service. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers emphasize the convenience of mobile access for staying connected and managing chats on-the-go, ensuring continuous customer support and communication. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Users value the ability to access chat histories for reference, auditing, and improving customer service, as well as the option to export and share transcripts. 86% of reviewers rated this feature as important or highly important.