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Top Rated Remote Support Software with Collaboration Tools in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Collaboration tools enhance remote support by enabling file sharing, screen sharing, and communication through chat and video conferencing. These tools facilitate real-time problem-solving and efficient teamwork, improving overall support effectiveness. Our reviewers in remote support software rated this feature as important.

5 Best Remote Support Software with Collaboration Tools

Product
User rating
Starting price
Freshdesk logo
4.5
(3.4K)
19
per user/per month
visit website
Slack logo
4.7
(24K)
8.75
per user/per month
visit website
JIRA Service Management logo
4.5
(762)
20
per user/per month
learn more
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
TeamViewer Remote logo
4.6
(11.6K)
24.90
flat rate/per month
learn more

See other top Remote Support products with collaboration tools

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Support software category. They also needed to have sufficient reviews about collaboration tools, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for collaboration tools, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,350)
5(2,008)
Key Features
Remote Access/Control4.5
Access Controls/Permissions4.4

User insights about the collaboration tools feature

Reviewers appreciate Freshdesk's collaboration tools for managing tickets and communication. They value the ability to add notes, mention other users, and link related tickets. Users find integrations with apps like Trello helpful, though some prefer using other tools like Microsoft Teams for broader collaboration. They also note the ease of tracking ticket status and previous messages.
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“We are able to collaborate international Support Agents (Europe/Asia/USA) and grant limited access to other key members of our team who need to check specific items but are not Support Agents. We can leave notes to each other and also receive email notices when action is required or an update is needed. ”
GS

Gina S.

Customer Success Manager

“You can see when other agents are working on a ticket to avoid two people working on the same thing. Further to that, moving tickets between teams is easy, and through comments, teams can communicate with each other openly on the ticket.”
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Marcel W.

Head of Customer Service

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,407 verified reviews
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Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,262)
Key Features
Remote Access/Control4.6
Access Controls/Permissions4.5

User insights about the collaboration tools feature

Reviewers indicate Slack's collaboration tools are essential for team communication and project management. They appreciate the ability to create channels, share files, and integrate with apps like Confluence, Jira, and Google Drive. Users find Slack's real-time messaging, video calls, and screen sharing capabilities helpful for remote work, making teamwork seamless and efficient.

See related user reviews

“The Collaboration tools are great in assisting small to large groups within slack. We are able to message each other through various options to get the assistance we need! We can create different groups and rooms within slack to collaborate on certain topics and to assist teams!”
CR

Carmel R.

Owner

“Slack uses channels to organize discussions by topics, teams, or projects. It keeps conversations focused and easily accessible, preventing clutter in the main feed. It keeps everything related to a project or conversation in one place, reducing the need to switch between multiple tools. For teams spread across different time zones, on Slack you can leave messages for later or using threads, facilitate collaboration without the need for immediate responses.”
NM

NOMPILO M.

Graduate Software Dev Intern

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 24,035 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
JIRA Service Management logo
Reviews Sentiment
 
 
 
1-2(15)
3-4(308)
5(439)
Key Features
Remote Access/Control
Access Controls/Permissions4.3

User insights about the collaboration tools feature

Reviewers appreciate JIRA Service Management's collaboration tools for facilitating communication and task management. They highlight the ease of tagging team members, commenting on tickets, and integrating with tools like Slack, Bitbucket, and PagerDuty. Users find these capabilities enhance project planning and execution, keeping everyone informed and workflows streamlined.
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“The tools made available to manage collaboration between users are very useful and well implemented, it is always possible to easily tag other stakeholders and reassign tasks to other people”
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Simone I.

Marketing Technology Manager

“It is easy to collaborate on dashboards and user stories within projects thanks to many features that allow to tag tasks and assign users ti them.”
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Kacper K.

Software developer

Starting price
20per user /
per month
learn more
Pros and Cons based on 762 verified reviews
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Comprehensive task tracking

Efficient request management

Enhanced team collaboration

Robust project tracking

Performance speed issues

High costs for small businesses

Complex user access management

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Remote Access/Control4.4
Access Controls/Permissions4.4

User insights about the collaboration tools feature

Users report that Webex Suite's collaboration tools facilitate effective online meetings and teamwork. They value features like screen sharing, real-time chat, and integration with Outlook for scheduling. Reviewers appreciate the interactive tools such as whiteboard collaboration and audience polling, although some note the absence of certain features like document editing and cloud storage.

See related user reviews

“There are very interactive collaboration tools present in Webex. One of the very interactive features. Users can collaborate by making prototype design. This can be done through whiteboard collaboration. ”
IP

Ishaan P.

Software Engineer Intern

“Webex is an ideal tool for team meetings and web conferencing. As a developer, I don't use webex as a collaboration tool since it lacks some crucial features like document editing and cloud storage.”
RP

Rekha P.

Data Scientist

Starting price
25per user /
per month
learn more
Pros and Cons based on 7,395 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
TeamViewer Remote logo
Reviews Sentiment
 
 
 
1-2(88)
3-4(3,635)
5(7,896)
Key Features
Remote Access/Control4.7
Access Controls/Permissions4.5

User insights about the collaboration tools feature

Reviewers highlight TeamViewer Remote's collaboration tools for their effectiveness in remote support and teamwork. They find the screen sharing, file transfer, and chat features useful for resolving issues and working together. Users appreciate the ease of connecting with colleagues and clients, though some mention limited collaboration capabilities compared to other platforms.
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“Screen sharing loses its importance if you can not smoothly collaborate in the the real time. I am not only able to communicate quickly with my clients but also work on the documents effortlessly. It allows me to work exactly the way the clients want and thus saves me from revisions later”
JB

Jitendra B.

Blogger

“Chat, video conferencing, transfer files & take control of another system to work on it are some of the collaboration tools that allows you to connect with another person through this software and help that person or receive help on various activities or issues.”
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Hazbar k.

Tech Solutions Manager

Starting price
24.90flat rate /
per month
learn more
Pros and Cons based on 11,619 verified reviews
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Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Other Top Rated Remote Support Software with Collaboration Tools in 2026

ManageEngine Remote Access Plus logo

ManageEngine Remote Access Plus

Category Leaders

Enterprise remote support solution for system administrators

visit website
ManageEngine Remote Access Plus is an enterprise remote support software that enables IT help desk technicians and system administrators to remotely govern and troubleshoot Mac, Windows, and Linux computers anywhere around the globe, from a central location

Read more about ManageEngine Remote Access Plus

Users also considered
NinjaOne logo

NinjaOne

Category Leaders

Unified endpoint management & IT automation platform

visit website
NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

Read more about NinjaOne

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Pulseway logo

Pulseway

Category Leaders

Remote monitoring and management platform for IT

visit website
Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

Read more about Pulseway

Users also considered
Slack logo

A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

learn more
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer ONE

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
BeyondTrust Remote Support logo

Secure remote access software

learn more
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
AnyDesk logo

Remote desktop software

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AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Read more about AnyDesk

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

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Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Read more about Zoho Assist

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

learn more
Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

Read more about Zoho Meeting

Users also considered
Splashtop logo
Category Leaders

Remote access and remote support for specific use-cases.

learn more
Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

Read more about Splashtop

Users also considered
RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

learn more
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Read more about RemotePC

Users also considered
JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
FixMe.IT logo
Category Leaders

Remote Support Software That Always Works

learn more
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

Read more about FixMe.IT

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
dualmon logo
Category Leaders

Remote support and device access management solution

learn more
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

Read more about dualmon

Users also considered
Atera logo

Cloud and mobile-based IT management platform with AI

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Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Users also considered
JumpCloud Directory Platform logo

A cloud directory platform for secure access to resources

learn more
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

Read more about JumpCloud Directory Platform

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Users can connect to and manage multiple remote devices from any location, including mobile phones, enhancing IT support and troubleshooting. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers value the ability to set and manage permissions, ensuring secure access for support tasks and protecting sensitive information. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users appreciate receiving instant alerts for updates and issues, helping them respond quickly and maintain productivity. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: This feature allows remote access to devices without user intervention, enabling after-hours maintenance and support. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Reviewers highlight the ability to demonstrate and troubleshoot issues in real-time, improving collaboration and training. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users find real-time communication through chat useful for quick issue resolution and seamless collaboration during remote sessions. 81% of reviewers rated this feature as important or highly important.