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Top Rated Remote Support Software with File Sharing in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

File sharing enables quick and secure exchange of documents, software, and other files during remote support sessions. This facilitates efficient troubleshooting, collaboration, and information transfer, enhancing the overall support experience. Our reviewers in remote support software rated this feature as important.

6 Best Remote Support Software with File Sharing

Product
User rating
Starting price
RemotePC logo
4.7
(583)
29.50
flat rate/per year
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BeyondTrust Remote Support logo
4.6
(2K)
1995
/per month
learn more
ConnectWise ScreenConnect logo
4.7
(1.8K)
30
flat rate/per month
learn more
TeamViewer Remote logo
4.6
(11.6K)
24.90
flat rate/per month
learn more
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
Slack logo
4.7
(24K)
8.75
per user/per month
learn more

See other top Remote Support products with file sharing

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Support software category. They also needed to have sufficient reviews about file sharing, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for file sharing, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

RemotePC logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(105)
5(460)
Key Features
Remote Access/Control4.8
Access Controls/Permissions4.6

User insights about the file sharing feature

Reviewers highlight RemotePC's file sharing capabilities as essential for remote support tasks. They find it easy and fast to transfer files to remote servers, simplifying daily operations. Users appreciate the ability to upload/download files seamlessly and note the feature's importance for software installations and program updates. However, some express concerns about security risks with sensitive information.
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“One of the most critical aspects of my job requires installing software's from my computer to other users in other towns at the same company, Remote Desktop with a click of a button allows me to move files across to documents, desktop or anywhere else on the clients pc for easy installation.”
Verified reviewer profile picture

David M.

I.T Technician

“Ability to easily transfer files to remote servers simplifies daily tasks”
DW

David W.

IT Manager

Starting price
29.50flat rate /
per year
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Pros and Cons based on 583 verified reviews
Verified reviewer profile picture

Remote office access

Quick and easy installation

Inconsistent connection speed

See pros and cons details
BeyondTrust Remote Support logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(654)
5(1,336)
Key Features
Remote Access/Control4.7
Access Controls/Permissions4.6

User insights about the file sharing feature

Users find BeyondTrust Remote Support's file sharing feature essential for tech support and collaboration. They appreciate the ability to easily transfer files between machines, noting the drag-and-drop functionality. Reviewers highlight the feature's speed and simplicity, though some mention potential privacy concerns. Overall, it is seen as a valuable tool for remote assistance.

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“I like that I am able to transfer files by using the upload and download buttons or by even simply dragging and dropping files.”
AP

Adam P.

IT Technician

“fast file sharing and being able to see the files on my own pc and the pc I'm connected to while sharing”
İc

İbrahim c.

network engineer

Starting price
1995 /
per month
learn more
Pros and Cons based on 2,009 verified reviews

Efficient remote support

Effective IT support

Convenient remote assistance

Quick problem solving

Reliable tech support

Slow connection speed

High pricing concerns

Complicated user connection

Frequent connectivity issues

See pros and cons details
ConnectWise ScreenConnect logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(487)
5(1,390)
Key Features
Remote Access/Control4.7
Access Controls/Permissions4.4

User insights about the file sharing feature

Reviewers indicate that ConnectWise ScreenConnect's file sharing is straightforward and useful for IT professionals and customer service teams. They appreciate the ease of transferring files with a single click and the feature's reliability. Users find it helpful for sharing technical documentation and software files, enhancing remote support and collaboration.
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“File sharing is a feature of ConnectWise Control that allows users to share files with other users over the internet. This can be useful in a variety of situations, such as when IT professionals need to share technical documentation or other information with clients or colleagues, or when customer service teams need to share files with clients in order to provide support or assistance.To use the file sharing feature, users must first establish a remote connection with the device that they wish to share files with. Once the connection is established, the user can then choose to share a file with the other user, who will be able to download and access the file as needed.File sharing is an important feature of ConnectWise Control, as it allows users to easily share and collaborate on files with others remotely. It is especially useful for IT professionals and customer service teams, as it allows them to quickly and easily share important information and documents with clients and colleagues. Overall, the file sharing feature is a valuable part of ConnectWise Control and can greatly enhance the effectiveness and efficiency of remote support and remote access.”
JM

Justus M.

Freelancer

“Screen sharing and file transfer features make it super easy to collaborate with clients and colleagues.”
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John N.

Game Release Support

Starting price
30flat rate /
per month
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Pros and Cons based on 1,895 verified reviews
Verified reviewer profile picture

Simple and scalable deployment

Efficient file transfer capabilities

Versatile remote access

Comprehensive integration options

Affordable remote access solution

Inadequate user logging

Frequent and problematic updates

Complex security controls

Screen monitoring limitations

Cumbersome navigation and switching

See pros and cons details
TeamViewer Remote logo
Reviews Sentiment
 
 
 
1-2(88)
3-4(3,635)
5(7,896)
Key Features
Remote Access/Control4.7
Access Controls/Permissions4.5

User insights about the file sharing feature

Users report that TeamViewer Remote's file sharing is user-friendly and efficient. They find it easy to transfer files during remote support sessions, appreciating the drag-and-drop functionality. Reviewers note the feature's security and reliability, though some mention slow transfer speeds for large files. Overall, the file sharing feature is seen as a valuable tool for remote troubleshooting and support.
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“File sharing allows users to exchange files quickly and seamlessly during a remote session. This is crucial for sharing documents, images, reports, software updates, and other critical information without relying on external file-sharing services or email.”
LD

Loraine D.

IT engineer

“The ability to share files in a secure sandbox, allows my team to trust the tool we are using for almost every file sharing without worries.”
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Carmelino C.

Software Developer and IT Support

Starting price
24.90flat rate /
per month
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Pros and Cons based on 11,619 verified reviews
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Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Remote Access/Control4.4
Access Controls/Permissions4.4

User insights about the file sharing feature

Reviewers appreciate Webex Suite's file sharing capabilities for their ease of use and security. They find it simple to share files during meetings, enhancing collaboration and efficiency. Users note the feature's reliability and the ability to share files quickly, though some prefer other tools for file sharing. Overall, Webex's file sharing is seen as a helpful addition for remote work.
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“File Sharing is a additional plus in Webex which allows to share important files and make visible to all the people present in the meeting. It is very simple you just have to import the file that needs to be shared and it is good to go.”
IP

Ishaan P.

Software Engineer Intern

“I like that Webox offers secure and reliable file sharing that is easy to use. With Webox, I can share files with anyone quickly and securely. The security features help protect my data and make sure that it is not accessed by unauthorized users. Additionally, the user-friendly interface makes it easy to access and manage my files, allowing me to quickly and easily share my files with anyone.”
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Devendra K.

Manager

Starting price
25per user /
per month
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Pros and Cons based on 7,395 verified reviews
Verified reviewer profile picture

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,262)
Key Features
Remote Access/Control4.6
Access Controls/Permissions4.5

User insights about the file sharing feature

Reviewers appreciate Slack's file sharing capabilities for their ease and convenience. They find it simple to share various file types, including PDFs, images, and videos, often using drag-and-drop. Users value the integration with Google Drive and Dropbox, though some mention occasional issues with file uploads and storage limits. Overall, Slack's file sharing enhances team collaboration and productivity.

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“Because it allows users to easily share and collaborate on documents, images, and other files within the same platform where they communicate and collaborate on projects.”
ZA

Zakariya A.

Lead Software Engineer

“File sharing is one of the basic yet most important aspect of slack. It allows you to share and access file or documents over channels or in private conversations. A file can be share with a client or multiple user for business purposes. A wide range of files - images, excel, pdf, etc are supported.”
NL

Nandita L.

Senior Analyst

Starting price
8.75per user /
per month
learn more
Pros and Cons based on 24,035 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Other Top Rated Remote Support Software with File Sharing in 2026

Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

learn more
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer ONE

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
BeyondTrust Remote Support logo

Secure remote access software

learn more
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
AnyDesk logo

Remote desktop software

learn more
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Read more about AnyDesk

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

learn more
Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Read more about Zoho Assist

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

learn more
Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

Read more about Zoho Meeting

Users also considered
Splashtop logo
Category Leaders

Remote access and remote support for specific use-cases.

learn more
Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

Read more about Splashtop

Users also considered
GoToMyPC logo
Category Leaders

Remote support management solution

learn more
GoToMyPC is a remote access solution for connecting with remote desktops, which allows users to access, manage & transfer files, data and applications. It includes AES encryption, dual passwords & end-to-end authentication, which provide secure access to hosts & clients across multiple devices.

Read more about GoToMyPC

Users also considered
RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

learn more
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Read more about RemotePC

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
FixMe.IT logo
Category Leaders

Remote Support Software That Always Works

learn more
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

Read more about FixMe.IT

Users also considered
Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

learn more
SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

Read more about Supremo Remote Desktop

Users also considered
dualmon logo
Category Leaders

Remote support and device access management solution

learn more
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

Read more about dualmon

Users also considered
Atera logo

Cloud and mobile-based IT management platform with AI

learn more
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Users also considered
Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

learn more
Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

Read more about Pulseway

Users also considered
NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

learn more
NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

Read more about NinjaOne

Users also considered
JumpCloud Directory Platform logo

A cloud directory platform for secure access to resources

learn more
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

Read more about JumpCloud Directory Platform

Users also considered
Dameware logo

Remote-access system support tool for IT professionals

learn more
Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

Read more about Dameware

Users also considered
Getscreen.me logo

Remote Desktop Access. Instant. From a web browser.

learn more
Cloud-based software for administration, technical support and remote work.

Read more about Getscreen.me

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers value the ability to access and control multiple computers from anywhere, which enhances troubleshooting, support efficiency, and allows for secure data transmission. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers appreciate secure and customizable permissions, allowing for controlled access and ensuring sensitive data remains protected. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Reviewers highlight the importance of instant alerts for staying updated on critical issues and ensuring timely responses to support requests. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Reviewers find unattended access crucial for performing maintenance and troubleshooting tasks remotely, even outside business hours, without user intervention. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Reviewers emphasize screen sharing for effective collaboration, real-time troubleshooting, and demonstrating tasks or concepts during remote sessions. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers note that integrated chat/messaging enhances real-time communication during remote sessions, facilitating quick problem resolution and effective collaboration. 81% of reviewers rated this feature as important or highly important.