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Top Rated Remote Support Software with File Transfer in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

File transfer enables quick and secure exchange of files between local and remote devices, facilitating software updates, document sharing, and troubleshooting without relying on external services, thus improving efficiency and support. Our reviewers in remote support software rated this feature as important.

5 Best Remote Support Software with File Transfer

Product
User rating
Starting price
GoToMyPC logo
4.8
(586)
35
other/per month
learn more
Splashtop logo
4.7
(730)
6
flat rate/per month
learn more
RemotePC logo
4.7
(583)
29.50
flat rate/per year
learn more
TeamViewer Remote logo
4.6
(11.6K)
24.90
flat rate/per month
learn more
Slack logo
4.7
(24K)
8.75
per user/per month
learn more

See other top Remote Support products with file transfer

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Support software category. They also needed to have sufficient reviews about file transfer, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for file transfer, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

GoToMyPC logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(76)
5(505)
Key Features
Remote Access/Control4.9
Access Controls/Permissions

User insights about the file transfer feature

Reviewers find GoToMyPC's file transfer easy and efficient, with drag-and-drop functionality. They appreciate its usefulness for accessing and transferring files remotely, though some mention occasional issues with files getting stuck. Users value the ability to move large files without using external drives and note its importance for remote work and accessing office files from home.

See related user reviews

“When printing large files from my office, pdf software doesn't always translate quickly to the remote printer, however, by simply using drag and drop methods the files can be copied to my remote system and printed directly. Very efficient process.”
LT

Laura T.

CPA

“I routinely transfer files back on forth from my laptop to my desktop. File transfer is so much easier than having to copy files on a flash drive and then load them on another computer.”
PB

Pam B.

Collections Manager

Starting price
35other /
per month
learn more
Pros and Cons based on 586 verified reviews

Work flexibility while traveling

Seamless desktop access

Reliable and secure access

Remote office connectivity

Effective remote work solution

Dependence on host computer

Slow connection speeds

Challenges with multiple screens

High pricing concerns

Problems with issue resolution

See pros and cons details
Splashtop logo
Reviews Sentiment
 
 
 
1-2(12)
3-4(140)
5(578)
Key Features
Remote Access/Control4.9
Access Controls/Permissions4.7

User insights about the file transfer feature

Reviewers appreciate Splashtop's file transfer capabilities for its efficiency and security in transferring both small and large files. They find it easy to use, with drag-and-drop functionality, though some mention the interface can be clunky. Users value the ability to distribute files across multiple devices and note its importance for remote support and software updates.

See related user reviews

“Splashtop does a great job at being able to quickly and easily transfer files between my PC and the remote PC, allowing me to install patches and software with just a couple clicks.”
TB

Tonia B.

Director of Information Technology

“File Transfer is an important feature in Splashtop because it allows for the efficient and safe transfer of both tiny and large data files across devices and networks. The feature ensures that files are transferred quickly and securely, eliminating the risks associated with manual file sharing. File Transfer also offers the added benefit of allowing users to easily distribute files from one device to multiple devices, allowing numerous users to access a shared file.”
HM

Horacio M.

Owner

Starting price
6flat rate /
per month
learn more
Pros and Cons based on 730 verified reviews

Reliable support services

Simple setup process

Convenient remote access

Effortless deployment

Occasional connection lag

Inconsistent issue resolution

Frequent connection issues

See pros and cons details
RemotePC logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(105)
5(460)
Key Features
Remote Access/Control4.8
Access Controls/Permissions4.6

User insights about the file transfer feature

Reviewers indicate that RemotePC's file transfer is easy, fast, and reliable. They appreciate the drag-and-drop functionality and the ability to transfer files without email. Users find it useful for remote work, though some mention it could be more intuitive. The feature is praised for its seamless integration and efficiency in moving files between local and remote computers.

See related user reviews

“Lot of remote access apps seem to think that copy and paste is enough and it just isn't. This is one aspect where RemotePC shines. The interface to send files and folders to the remote side is simple and powerful, with only a few small complaints on the control side such as no ability to search/jump in a list. Very happy with this ability compared to many other suites' impementations.”
IS

Ivy S.

Network Engineer

“Transferring files from the host computer to my laptop at home was efficient and seamless with regards to steps taken to complete file transfers. Very nice!”
Cd

Carlos d.

Financial Reporting

Starting price
29.50flat rate /
per year
learn more
Pros and Cons based on 583 verified reviews

Remote office access

Quick and easy installation

Inconsistent connection speed

See pros and cons details
TeamViewer Remote logo
Reviews Sentiment
 
 
 
1-2(88)
3-4(3,635)
5(7,896)
Key Features
Remote Access/Control4.7
Access Controls/Permissions4.5

User insights about the file transfer feature

Reviewers highlight TeamViewer Remote's file transfer as easy, fast, and secure. They appreciate the drag-and-drop functionality and the ability to transfer files during remote sessions. Users find it useful for sharing updates, software, and large files, though some mention it can be slow with larger files. The feature is valued for its integration and reliability in remote support scenarios.

See related user reviews

“File transfer allows users to exchange files quickly and seamlessly during a remote session. This is essential for sharing documents, software updates, configuration files, and other important data without relying on external file-sharing services or email.”
LD

Loraine D.

IT engineer

“File transfer is again another essential feature that helps keep sending files securely over the internet directly to the computer you want that you cannot do via email. Plus I don't trust via Dropbox or other filesharing sites. Also large file sizes that cannot go through email can be transferred.”
JS

Janice S.

Account Analyst

Starting price
24.90flat rate /
per month
learn more
Pros and Cons based on 11,619 verified reviews

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,262)
Key Features
Remote Access/Control4.6
Access Controls/Permissions4.5

User insights about the file transfer feature

Users report that Slack's file transfer is quick, easy, and highly effective for collaboration. They highlight the drag-and-drop functionality and the ability to forward files between chats. Reviewers appreciate the organization of files within chats, making it easy to find attachments. Some mention that while it’s not the primary feature, it is very useful for sharing documents and media.

See related user reviews

“This feature allows me to share important documents/links to individuals or groups that I am working with. I utilize this feature multiple times a day. It is nice to be able to go back and search for a document that I may have shared some time ago.”
CR

Chuck R.

Enterprise Account Executive

“I use slack in my streaming and podcast studio. There are many occasions that I am sent assets to put on the air or to use for certain things to my phone, or to another device. It's so quick and easy to drop that asset into a private message and have it sent to the people who need it ASAP. We use this on the fly during live productions as well, and the speed and ease of getting those assets moved around when needed is just wonderful.”
BS

Benjamin S.

Production Manager

Starting price
8.75per user /
per month
learn more
Pros and Cons based on 24,035 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Other Top Rated Remote Support Software with File Transfer in 2026

Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

learn more
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer ONE

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
BeyondTrust Remote Support logo

Secure remote access software

learn more
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

Users also considered
AnyDesk logo

Remote desktop software

learn more
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Read more about AnyDesk

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

learn more
Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Read more about Zoho Assist

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
Splashtop logo
Category Leaders

Remote access and remote support for specific use-cases.

learn more
Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

Read more about Splashtop

Users also considered
GoToMyPC logo
Category Leaders

Remote support management solution

learn more
GoToMyPC is a remote access solution for connecting with remote desktops, which allows users to access, manage & transfer files, data and applications. It includes AES encryption, dual passwords & end-to-end authentication, which provide secure access to hosts & clients across multiple devices.

Read more about GoToMyPC

Users also considered
RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

learn more
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Read more about RemotePC

Users also considered
FixMe.IT logo
Category Leaders

Remote Support Software That Always Works

learn more
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

Read more about FixMe.IT

Users also considered
Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

learn more
SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

Read more about Supremo Remote Desktop

Users also considered
dualmon logo
Category Leaders

Remote support and device access management solution

learn more
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

Read more about dualmon

Users also considered
Atera logo

Cloud and mobile-based IT management platform with AI

learn more
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Users also considered
Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

learn more
Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

Read more about Pulseway

Users also considered
NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

learn more
NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

Read more about NinjaOne

Users also considered
Dameware logo

Remote-access system support tool for IT professionals

learn more
Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

Read more about Dameware

Users also considered
Getscreen.me logo

Remote Desktop Access. Instant. From a web browser.

learn more
Cloud-based software for administration, technical support and remote work.

Read more about Getscreen.me

Users also considered
LogMeIn Rescue logo

Remote support for helpdesks, call centers and organizations

learn more
Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Read more about LogMeIn Rescue

Users also considered
LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

learn more
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Read more about LogMeIn Resolve

Users also considered
baramundi Management Suite logo

IT asset management for small and midsize businesses (SMB)

learn more
baramundi Management Suite is an IT asset management software designed to help businesses manage and protect endpoints across multiple corporate networks. Administrators can track application usage and manage licenses on a unified interface.

Read more about baramundi Management Suite

Users also considered
EV Reach logo

Remote support management solution

learn more
EV Reach helps businesses schedule, launch and manage remote sessions to streamline support and management processes. Its automated incident management module enables organizations to handle service desk requests, open, resolve and close incidents, and view or add notes to support tickets.

Read more about EV Reach

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers value the ability to access and manage multiple systems remotely, including mobile access, file transfer, and secure connections. This feature enhances productivity and reduces IT support time. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users appreciate secure access controls that allow customization of permissions, ensuring only authorized personnel can access sensitive information. This feature is vital for security and efficient remote management. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Real-time notifications keep teams informed about important updates, enhancing responsiveness and collaboration. Users find customizable alerts helpful for staying on top of tasks and issues. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Reviewers highlight the convenience of unattended access for performing maintenance and support tasks without needing someone at the remote device, enhancing flexibility and efficiency. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users find screen sharing essential for collaboration, troubleshooting, and training, allowing real-time demonstration and issue resolution. High-quality and stable performance is crucial. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: The chat/messaging feature facilitates real-time communication between users and support teams, improving problem resolution and collaboration. It's valued for its ease of use and integration with other tools. 81% of reviewers rated this feature as important or highly important.