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Remote Support Software for Small Business

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ConnectWise ScreenConnect logo
4.7
1.9K

Remote meeting platform for resolving customers' queries

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.4
Pros and Cons from ConnectWise ScreenConnect users   
avatar
avatar
+15
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
ManageEngine Remote Access Plus logo
4.6
33

Enterprise remote support solution for system administrators

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.7
    Customer support
    4.4
Pros and Cons from ManageEngine Remote Access Plus users   
avatar
avatar
+11
The functionality is good for a web-based front-end tool, and I like the multi-monitor support.
Agent distribution is easy, but sometimes is difficult to understand what is not working and how to perform troubleshooting.
It's secure and we can send/receive documents. We can also add devices to our favorites and stop/resume and transition between different sessions without any issues.
Unless you bookmark the exact link to the remote management page, it is very difficult to find on the main website.
Been using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers.
Its needed offline through lan not wided area atlease.
It also provides robust security features to protect sensitive data and ensure compliance with industry standards.
But that's the trick to get you to upgrade. The most basic function won't work on roaming systems unless you are paying for the highest edition.
I was drawn to the product due to the trial and price and impressed by the extent of the features.
There is no need for configuration on the client end. I also like that approval is required before a computer becomes part of the list.
Great so far, I am looking to purchasing for my company.
Lightweight agent that allows you to connect to machines connected to the internet. Nice Graphical Interface to see machines online and connect remotely.
It is very easy to use when assisting users. Can easily install and shows up in the Management console instantly.
It is easy to use if you work in a web-enviroment daily. Would prefer an app instead.
The functionality is good for a web-based front-end tool, and I like the multi-monitor support.
Agent distribution is easy, but sometimes is difficult to understand what is not working and how to perform troubleshooting.
It's secure and we can send/receive documents. We can also add devices to our favorites and stop/resume and transition between different sessions without any issues.
Unless you bookmark the exact link to the remote management page, it is very difficult to find on the main website.
Been using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers.
Its needed offline through lan not wided area atlease.
It also provides robust security features to protect sensitive data and ensure compliance with industry standards.
But that's the trick to get you to upgrade. The most basic function won't work on roaming systems unless you are paying for the highest edition.
I was drawn to the product due to the trial and price and impressed by the extent of the features.
There is no need for configuration on the client end. I also like that approval is required before a computer becomes part of the list.
Great so far, I am looking to purchasing for my company.
Lightweight agent that allows you to connect to machines connected to the internet. Nice Graphical Interface to see machines online and connect remotely.
It is very easy to use when assisting users. Can easily install and shows up in the Management console instantly.
It is easy to use if you work in a web-enviroment daily. Would prefer an app instead.
The functionality is good for a web-based front-end tool, and I like the multi-monitor support.
Agent distribution is easy, but sometimes is difficult to understand what is not working and how to perform troubleshooting.
It's secure and we can send/receive documents. We can also add devices to our favorites and stop/resume and transition between different sessions without any issues.
Unless you bookmark the exact link to the remote management page, it is very difficult to find on the main website.
Been using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers.
Its needed offline through lan not wided area atlease.
It also provides robust security features to protect sensitive data and ensure compliance with industry standards.
But that's the trick to get you to upgrade. The most basic function won't work on roaming systems unless you are paying for the highest edition.
I was drawn to the product due to the trial and price and impressed by the extent of the features.
There is no need for configuration on the client end. I also like that approval is required before a computer becomes part of the list.
Great so far, I am looking to purchasing for my company.
Lightweight agent that allows you to connect to machines connected to the internet. Nice Graphical Interface to see machines online and connect remotely.
It is very easy to use when assisting users. Can easily install and shows up in the Management console instantly.
It is easy to use if you work in a web-enviroment daily. Would prefer an app instead.
SetMe logo
4.7
3

Remote Support Software Built for the New Era

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    5.0
    Features
    4.7
    Customer support
    5.0
Pros and Cons from SetMe users   
No pros & cons found
Splashtop logo
4.7
668

Remote access and remote support for specific use-cases.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Splashtop users   
+15
I love how easy it was to set up on my computer and the computer that I was accessing remotely. I also love how simple it is to use.
Previously I refused to pay for apps which lack performance. I had no reluctance in paying for this one.
I've used LogMeIn, GoToMyPC, Team Viewer, and other products before. Splashtop is as good as any of them, and at a better price, creating the best value.
The only thing I do not like, is that there are occasions where the full screen does not work and I am unable to see the task bar on the remote desktop.
I like that I am able to access up to 10 computers, I like that I am able to access multiple computer simultaneously. I also like that I am able to reboot the accessed computer with ease.
It was very difficult for me to change my password on splashtop when I forgot it. That was my only issue with splashtop.
This software is a great bargain compared to other such services I had looked in to.
The website was a little confusing regarding installation on the remote location.
Splashtop Business Access has worked flawlessly for me and I am very happy with the purchase.
Ease of use and reliability are the two most important features of this software for me. Setup on PC was extremely straightforward, and access via both PC and iPad works exactly as advertised.
Great experience overall. We went from in office to fully remote in 2 days thanks to splash top.
I love that I can manage the corporate non-profit finance and admin from anywhere. It's ease of use and integrations are top-notch.
I would also like to mention that their Customer Support is excellent. I spent quite a bit of time on the phone with their rep, discussing the merits of Splashtop and the various options available.
Affordable service that is easy to use. Definitely would recommend.
Splashtop not only eliminated the dropped sessions problem, but was noticeably quicker responding in use. Fantastic product, great people to work with, too.
It has helped us in customer service to remotely help our clients reliably.
Simple setup and ease of use. Secure connection feels intuitive to use.
Integrates well with our RMM Atera and is even free of charge there. Connection is stable even in remote and very low bandwidth situations.
I love how easy it was to set up on my computer and the computer that I was accessing remotely. I also love how simple it is to use.
Previously I refused to pay for apps which lack performance. I had no reluctance in paying for this one.
I've used LogMeIn, GoToMyPC, Team Viewer, and other products before. Splashtop is as good as any of them, and at a better price, creating the best value.
The only thing I do not like, is that there are occasions where the full screen does not work and I am unable to see the task bar on the remote desktop.
I like that I am able to access up to 10 computers, I like that I am able to access multiple computer simultaneously. I also like that I am able to reboot the accessed computer with ease.
It was very difficult for me to change my password on splashtop when I forgot it. That was my only issue with splashtop.
This software is a great bargain compared to other such services I had looked in to.
The website was a little confusing regarding installation on the remote location.
Splashtop Business Access has worked flawlessly for me and I am very happy with the purchase.
Ease of use and reliability are the two most important features of this software for me. Setup on PC was extremely straightforward, and access via both PC and iPad works exactly as advertised.
Great experience overall. We went from in office to fully remote in 2 days thanks to splash top.
I love that I can manage the corporate non-profit finance and admin from anywhere. It's ease of use and integrations are top-notch.
I would also like to mention that their Customer Support is excellent. I spent quite a bit of time on the phone with their rep, discussing the merits of Splashtop and the various options available.
Affordable service that is easy to use. Definitely would recommend.
Splashtop not only eliminated the dropped sessions problem, but was noticeably quicker responding in use. Fantastic product, great people to work with, too.
It has helped us in customer service to remotely help our clients reliably.
Simple setup and ease of use. Secure connection feels intuitive to use.
Integrates well with our RMM Atera and is even free of charge there. Connection is stable even in remote and very low bandwidth situations.
I love how easy it was to set up on my computer and the computer that I was accessing remotely. I also love how simple it is to use.
Previously I refused to pay for apps which lack performance. I had no reluctance in paying for this one.
I've used LogMeIn, GoToMyPC, Team Viewer, and other products before. Splashtop is as good as any of them, and at a better price, creating the best value.
The only thing I do not like, is that there are occasions where the full screen does not work and I am unable to see the task bar on the remote desktop.
I like that I am able to access up to 10 computers, I like that I am able to access multiple computer simultaneously. I also like that I am able to reboot the accessed computer with ease.
It was very difficult for me to change my password on splashtop when I forgot it. That was my only issue with splashtop.
This software is a great bargain compared to other such services I had looked in to.
The website was a little confusing regarding installation on the remote location.
Splashtop Business Access has worked flawlessly for me and I am very happy with the purchase.
Ease of use and reliability are the two most important features of this software for me. Setup on PC was extremely straightforward, and access via both PC and iPad works exactly as advertised.
Great experience overall. We went from in office to fully remote in 2 days thanks to splash top.
I love that I can manage the corporate non-profit finance and admin from anywhere. It's ease of use and integrations are top-notch.
I would also like to mention that their Customer Support is excellent. I spent quite a bit of time on the phone with their rep, discussing the merits of Splashtop and the various options available.
Affordable service that is easy to use. Definitely would recommend.
Splashtop not only eliminated the dropped sessions problem, but was noticeably quicker responding in use. Fantastic product, great people to work with, too.
It has helped us in customer service to remotely help our clients reliably.
Simple setup and ease of use. Secure connection feels intuitive to use.
Integrates well with our RMM Atera and is even free of charge there. Connection is stable even in remote and very low bandwidth situations.
Zoho Assist logo
4.7
939

Instant Remote Support. Unattended Remote Access.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Zoho Assist users   
avatar
avatar
avatar
+15
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Great, Simple Product, Fantastic Integration with Zoho Desk.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Great, Simple Product, Fantastic Integration with Zoho Desk.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Great, Simple Product, Fantastic Integration with Zoho Desk.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
FixMe.IT logo
4.8
374

Remote Support Software That Always Works

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.7
Pros and Cons from FixMe.IT users   
avatar
avatar
avatar
+15
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
So far, I havent found anything too terrible. The layout could be updated.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.
The software is limited to only windows products.
However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.
The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).
I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.
A great program for technical support to remote users outside our SD-WAN network.
It is very easy to use and was easy to deploy to company.
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
I think it is a easy program and would help alot but the price was just too expensive.
The software is easy to use and website integration for customer use.
Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
So far, I havent found anything too terrible. The layout could be updated.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.
The software is limited to only windows products.
However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.
The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).
I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.
A great program for technical support to remote users outside our SD-WAN network.
It is very easy to use and was easy to deploy to company.
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
I think it is a easy program and would help alot but the price was just too expensive.
The software is easy to use and website integration for customer use.
Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
So far, I havent found anything too terrible. The layout could be updated.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.
The software is limited to only windows products.
However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.
The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).
I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.
A great program for technical support to remote users outside our SD-WAN network.
It is very easy to use and was easy to deploy to company.
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
I think it is a easy program and would help alot but the price was just too expensive.
The software is easy to use and website integration for customer use.
Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.
InvGate Service Desk logo
4.6
110

IT service desk software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from InvGate Service Desk users   
avatar
avatar
avatar
+15
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
NinjaOne logo
4.8
203

The Easiest-to-Use Unified IT Operations Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from NinjaOne users   
avatar
avatar
avatar
+15
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
dualmon logo
4.8
223

Remote support and device access management solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from dualmon users   
+15
Ease of use, Secured, Superb Customer Service, DualMon updates and makes fantastic changes.
If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.
The ease of deployment and excellent functionality allows us to perform the tasks the team needs efficiently. It has unlimited user capability and is super value for the money.
I would be willing to pay for the app, or pay more for the annual subscription if it came to that.
I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.
The only feature missing from DualMon is multiple window control.
Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver. I honestly would not be able make it without this software.
Also, it keeps me from having to drive back to the office once I have left if I forget a file. I can simply access it from home.
The product is great, price is so inexpensive, customer support is wonderful.
Works great and very affordable. Every time I've had an issue it was resolved quickly.
It is reliable and easy to use. It works across multiple platforms and integrates seamlessly in our environment.
I like having the ability to set up a permanent connection to servers while also having the capability of setting up one time support sessions to PC's.
Easy to use and not expensive at all. It’s fast, it’s easy and very affordable.
I really like how affordable it is And easy set up.
DualMon is easy to setup and easy to use. All the other features are extremely useful.
This software Rocks!!! Some of my users are computer handicapped so having them install and run the software is a no-brainer and it make me happy that it is so simple.
The cost of Dualmon compared to other remote access software is great. Requiring a password each time a remove PC is accessed is a plus.
The product is easy to use, and integration is fast.
Ease of use, Secured, Superb Customer Service, DualMon updates and makes fantastic changes.
If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.
The ease of deployment and excellent functionality allows us to perform the tasks the team needs efficiently. It has unlimited user capability and is super value for the money.
I would be willing to pay for the app, or pay more for the annual subscription if it came to that.
I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.
The only feature missing from DualMon is multiple window control.
Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver. I honestly would not be able make it without this software.
Also, it keeps me from having to drive back to the office once I have left if I forget a file. I can simply access it from home.
The product is great, price is so inexpensive, customer support is wonderful.
Works great and very affordable. Every time I've had an issue it was resolved quickly.
It is reliable and easy to use. It works across multiple platforms and integrates seamlessly in our environment.
I like having the ability to set up a permanent connection to servers while also having the capability of setting up one time support sessions to PC's.
Easy to use and not expensive at all. It’s fast, it’s easy and very affordable.
I really like how affordable it is And easy set up.
DualMon is easy to setup and easy to use. All the other features are extremely useful.
This software Rocks!!! Some of my users are computer handicapped so having them install and run the software is a no-brainer and it make me happy that it is so simple.
The cost of Dualmon compared to other remote access software is great. Requiring a password each time a remove PC is accessed is a plus.
The product is easy to use, and integration is fast.
Ease of use, Secured, Superb Customer Service, DualMon updates and makes fantastic changes.
If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.
The ease of deployment and excellent functionality allows us to perform the tasks the team needs efficiently. It has unlimited user capability and is super value for the money.
I would be willing to pay for the app, or pay more for the annual subscription if it came to that.
I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.
The only feature missing from DualMon is multiple window control.
Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver. I honestly would not be able make it without this software.
Also, it keeps me from having to drive back to the office once I have left if I forget a file. I can simply access it from home.
The product is great, price is so inexpensive, customer support is wonderful.
Works great and very affordable. Every time I've had an issue it was resolved quickly.
It is reliable and easy to use. It works across multiple platforms and integrates seamlessly in our environment.
I like having the ability to set up a permanent connection to servers while also having the capability of setting up one time support sessions to PC's.
Easy to use and not expensive at all. It’s fast, it’s easy and very affordable.
I really like how affordable it is And easy set up.
DualMon is easy to setup and easy to use. All the other features are extremely useful.
This software Rocks!!! Some of my users are computer handicapped so having them install and run the software is a no-brainer and it make me happy that it is so simple.
The cost of Dualmon compared to other remote access software is great. Requiring a password each time a remove PC is accessed is a plus.
The product is easy to use, and integration is fast.
GoTo Resolve logo
4.4
197

All-in-one IT support

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.2
Pros and Cons from GoTo Resolve users   
avatar
avatar
avatar
+15
The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.
What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.
I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.
I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature.
Recently there have been some issues with devices duplicating in the console for seemingly no reason.
The video and sound quality is super.its a powerful IT innovation tool.
I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software.
GoToAssist is a fantastic tool for IT and customer support teams.
GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult.
Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized.
The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution.
Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.
I really like the products,it's value for your money and it's weath per cent.
The product itself works well, easy to use, reliable, but the cost is just too high to keep using it. Especially when their are alternatives out there that have the same functionality but are cheaper.
Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues.
The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.
What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.
I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.
I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature.
Recently there have been some issues with devices duplicating in the console for seemingly no reason.
The video and sound quality is super.its a powerful IT innovation tool.
I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software.
GoToAssist is a fantastic tool for IT and customer support teams.
GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult.
Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized.
The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution.
Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.
I really like the products,it's value for your money and it's weath per cent.
The product itself works well, easy to use, reliable, but the cost is just too high to keep using it. Especially when their are alternatives out there that have the same functionality but are cheaper.
Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues.
The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.
What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.
I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.
I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature.
Recently there have been some issues with devices duplicating in the console for seemingly no reason.
The video and sound quality is super.its a powerful IT innovation tool.
I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software.
GoToAssist is a fantastic tool for IT and customer support teams.
GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult.
Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized.
The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution.
Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.
I really like the products,it's value for your money and it's weath per cent.
The product itself works well, easy to use, reliable, but the cost is just too high to keep using it. Especially when their are alternatives out there that have the same functionality but are cheaper.
Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues.
Pulseway logo
4.7
182

All-in-one remote IT monitoring and management platform.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Pulseway users   
avatar
avatar
avatar
+15
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Secomea logo
0

Secure Remote Access solution purpose-built for OT equipment

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Secomea users   
No pros & cons found
Slack logo

Slack

4.7
23.1K

A single place for team communication and workflows

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Slack users   
avatar
+15
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
TeamViewer Remote logo
4.6
11.4K

Remote support, remote access & online meetings software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.3
Pros and Cons from TeamViewer Remote users   
avatar
avatar
+15
The VPN feature is amazing i use it with usb redirector and it works great i can control the computer and the usb eith the vpn and usb director yogether i love that feature.
Occasionally there are errors, we get bumped from a server, or we have to restart a machine locally to re-connect -- but those issues are few & fear between. This is an issue maybe ~2% of the time.
It helps on easy to use interface with a powerful remote features. Its fast and easy to navigate through the interface with a quick support to desktop, which is amazing.
I tried to cancel last year just be told it was done incorrectly (wasn’t processed by them) not that they admitted this. I was forced to pay a credit agency with the threat of penalties.
The easy to use application is so simple to learn and navigate. The ability to tackle projects even when your not physically at the office is fantastic.
Sometimes it gets a little unstable, but I think the problem is more on the internet than on the program itself.
The capability of TeamViewer of being available everywhere is a great plus of the program. We are able to resolve IT challenges in realtime no matter the distance between the technician and the user.
Support team is not enough technically proficient. Documentation on their website is sometimes obsolete or misleading.
IT is good to use in production. You need a stable internet connection and a good working computer with good hardware in it.
Great remote desktop software, easy to use for both controller and controlled parties, nice secure and generally great software.
It is a reliable software with high reputation so it works flawlessly with lots of functions so its nice to own.
I love being able to seamlessly access my computer from my laptop or cell phone with ease. Having the freedom to use a lower cost device to remote access a more powerful computer makes life simpler.
What I like most about this application is the ease with which I can use it to remote into computers which we manage in our student lab environment. It is seamless and quick.
It's a great low cost option for small business which is why we enjoy it. Very user friendly and easy for introduce to new team members.
I like TeamViewer because it is a very stable remote tool. And at that time using this, I was with technical support helping out folks remotely with their system.
This product helps in the office if a colleague needs some technical help on the pc. They can either allow or invite someone they know and trust to access their PC.
The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool.
Easy to use, easy to set up. Also suitable for more advanced scenarios using their APIs.
The VPN feature is amazing i use it with usb redirector and it works great i can control the computer and the usb eith the vpn and usb director yogether i love that feature.
Occasionally there are errors, we get bumped from a server, or we have to restart a machine locally to re-connect -- but those issues are few & fear between. This is an issue maybe ~2% of the time.
It helps on easy to use interface with a powerful remote features. Its fast and easy to navigate through the interface with a quick support to desktop, which is amazing.
I tried to cancel last year just be told it was done incorrectly (wasn’t processed by them) not that they admitted this. I was forced to pay a credit agency with the threat of penalties.
The easy to use application is so simple to learn and navigate. The ability to tackle projects even when your not physically at the office is fantastic.
Sometimes it gets a little unstable, but I think the problem is more on the internet than on the program itself.
The capability of TeamViewer of being available everywhere is a great plus of the program. We are able to resolve IT challenges in realtime no matter the distance between the technician and the user.
Support team is not enough technically proficient. Documentation on their website is sometimes obsolete or misleading.
IT is good to use in production. You need a stable internet connection and a good working computer with good hardware in it.
Great remote desktop software, easy to use for both controller and controlled parties, nice secure and generally great software.
It is a reliable software with high reputation so it works flawlessly with lots of functions so its nice to own.
I love being able to seamlessly access my computer from my laptop or cell phone with ease. Having the freedom to use a lower cost device to remote access a more powerful computer makes life simpler.
What I like most about this application is the ease with which I can use it to remote into computers which we manage in our student lab environment. It is seamless and quick.
It's a great low cost option for small business which is why we enjoy it. Very user friendly and easy for introduce to new team members.
I like TeamViewer because it is a very stable remote tool. And at that time using this, I was with technical support helping out folks remotely with their system.
This product helps in the office if a colleague needs some technical help on the pc. They can either allow or invite someone they know and trust to access their PC.
The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool.
Easy to use, easy to set up. Also suitable for more advanced scenarios using their APIs.
The VPN feature is amazing i use it with usb redirector and it works great i can control the computer and the usb eith the vpn and usb director yogether i love that feature.
Occasionally there are errors, we get bumped from a server, or we have to restart a machine locally to re-connect -- but those issues are few & fear between. This is an issue maybe ~2% of the time.
It helps on easy to use interface with a powerful remote features. Its fast and easy to navigate through the interface with a quick support to desktop, which is amazing.
I tried to cancel last year just be told it was done incorrectly (wasn’t processed by them) not that they admitted this. I was forced to pay a credit agency with the threat of penalties.
The easy to use application is so simple to learn and navigate. The ability to tackle projects even when your not physically at the office is fantastic.
Sometimes it gets a little unstable, but I think the problem is more on the internet than on the program itself.
The capability of TeamViewer of being available everywhere is a great plus of the program. We are able to resolve IT challenges in realtime no matter the distance between the technician and the user.
Support team is not enough technically proficient. Documentation on their website is sometimes obsolete or misleading.
IT is good to use in production. You need a stable internet connection and a good working computer with good hardware in it.
Great remote desktop software, easy to use for both controller and controlled parties, nice secure and generally great software.
It is a reliable software with high reputation so it works flawlessly with lots of functions so its nice to own.
I love being able to seamlessly access my computer from my laptop or cell phone with ease. Having the freedom to use a lower cost device to remote access a more powerful computer makes life simpler.
What I like most about this application is the ease with which I can use it to remote into computers which we manage in our student lab environment. It is seamless and quick.
It's a great low cost option for small business which is why we enjoy it. Very user friendly and easy for introduce to new team members.
I like TeamViewer because it is a very stable remote tool. And at that time using this, I was with technical support helping out folks remotely with their system.
This product helps in the office if a colleague needs some technical help on the pc. They can either allow or invite someone they know and trust to access their PC.
The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool.
Easy to use, easy to set up. Also suitable for more advanced scenarios using their APIs.
Webex logo

Webex

4.4
6.9K

One app for everything. And everyone.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.2
Pros and Cons from Webex users   
avatar
avatar
avatar
+15
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Freshdesk logo

Freshdesk

4.5
3.2K

Online helpdesk system and customer service software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
BeyondTrust Remote Support logo
4.6
2K

Secure remote access software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from BeyondTrust Remote Support users   
avatar
avatar
avatar
+15
It is really good and helpful. It helped me in fixing many devices with its excellent remote access.
Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.
Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).
There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.
And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.
Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.
I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.
Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.
Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.
What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.
We have been very pleased with this software. This software is excellent for remote support and allows easy file transfer.
This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.
This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.
All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.
However, each time I have used this software support tool, I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.
Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.
Price was it a good investment and provide great audio and video.
Easy to integrate into our system. I really enjoy using the software.
It is really good and helpful. It helped me in fixing many devices with its excellent remote access.
Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.
Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).
There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.
And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.
Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.
I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.
Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.
Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.
What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.
We have been very pleased with this software. This software is excellent for remote support and allows easy file transfer.
This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.
This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.
All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.
However, each time I have used this software support tool, I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.
Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.
Price was it a good investment and provide great audio and video.
Easy to integrate into our system. I really enjoy using the software.
It is really good and helpful. It helped me in fixing many devices with its excellent remote access.
Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.
Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).
There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.
And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.
Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.
I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.
Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.
Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.
What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.
We have been very pleased with this software. This software is excellent for remote support and allows easy file transfer.
This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.
This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.
All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.
However, each time I have used this software support tool, I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.
Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.
Price was it a good investment and provide great audio and video.
Easy to integrate into our system. I really enjoy using the software.
Zoho Desk logo
4.5
2.1K

Superior customer service. Lasting experiences.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
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avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
AnyDesk logo
4.6
1.6K

Remote desktop software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.3
Pros and Cons from AnyDesk users   
avatar
avatar
avatar
+15
The AnyDesk software solution for the remote desktop control is one of the best. It offers multiple options and tools integrated into a nice, very easy to use interface.
If poor internet connection, the keyboard stroke is not detected properly. It is very difficult to type something in remote desktop when we have poor internet connection.
So I have to connect with my colleagues, so I always use AnyDesk to connect with the computers of my colleagues. I really like the outstanding performance of this software.
I did not like that hackers can come in and destroy programs and make malware in the computer that is horrible to have done.
The thing that I liked the most is that it is reliable and easy to use software for accessing the desktop/laptop remotely. It is very easy to install.
It is no longer necessary to leave the office or home to address the PC problems of other network users.
An excellent alternative to TeamViewer and others and the best of all has a free version.
I was unable to identify any negative points in this program.
I liked that my friend can connect to my computer that was cool to get programs and record music nice to have it a couple times.
It is also supported almost an all the operating systems like windows, Android, Mac, Linux, Chrome, making it a universal software. Another fact I like about AnyDesk is the ease of screen sharing.
It makes the day of customer support much easier, both due to the ease of installation for inexperienced users, the recording section is very good and helps a lot the work.
What I liked the most about AnyDesk is its ease of connection, its small download size and its stability make it a powerful tool to be able to serve computers with low performance.
Great free tool to screen share with our colleagues while we are working from home. Easy interface to navigate through the dashboard.
I did not want to pay the high price of TeamViewer and came across this software. It is very good for what it does and I feel like I will stick with it as it grows.
And advantage is easy to connect, easy to use and control it. I would like this software.
I like how fast AnyDesk connects with another device remotely when you share the access code and have a stable internet connection.
Anydesk is a cost effective and reliable remote support tool.
Its UI and UX is designed very well. Its customer support is also very satisfactory and the best part is that they answer your questions or clear your doubts mostly at the same time.
The AnyDesk software solution for the remote desktop control is one of the best. It offers multiple options and tools integrated into a nice, very easy to use interface.
If poor internet connection, the keyboard stroke is not detected properly. It is very difficult to type something in remote desktop when we have poor internet connection.
So I have to connect with my colleagues, so I always use AnyDesk to connect with the computers of my colleagues. I really like the outstanding performance of this software.
I did not like that hackers can come in and destroy programs and make malware in the computer that is horrible to have done.
The thing that I liked the most is that it is reliable and easy to use software for accessing the desktop/laptop remotely. It is very easy to install.
It is no longer necessary to leave the office or home to address the PC problems of other network users.
An excellent alternative to TeamViewer and others and the best of all has a free version.
I was unable to identify any negative points in this program.
I liked that my friend can connect to my computer that was cool to get programs and record music nice to have it a couple times.
It is also supported almost an all the operating systems like windows, Android, Mac, Linux, Chrome, making it a universal software. Another fact I like about AnyDesk is the ease of screen sharing.
It makes the day of customer support much easier, both due to the ease of installation for inexperienced users, the recording section is very good and helps a lot the work.
What I liked the most about AnyDesk is its ease of connection, its small download size and its stability make it a powerful tool to be able to serve computers with low performance.
Great free tool to screen share with our colleagues while we are working from home. Easy interface to navigate through the dashboard.
I did not want to pay the high price of TeamViewer and came across this software. It is very good for what it does and I feel like I will stick with it as it grows.
And advantage is easy to connect, easy to use and control it. I would like this software.
I like how fast AnyDesk connects with another device remotely when you share the access code and have a stable internet connection.
Anydesk is a cost effective and reliable remote support tool.
Its UI and UX is designed very well. Its customer support is also very satisfactory and the best part is that they answer your questions or clear your doubts mostly at the same time.
The AnyDesk software solution for the remote desktop control is one of the best. It offers multiple options and tools integrated into a nice, very easy to use interface.
If poor internet connection, the keyboard stroke is not detected properly. It is very difficult to type something in remote desktop when we have poor internet connection.
So I have to connect with my colleagues, so I always use AnyDesk to connect with the computers of my colleagues. I really like the outstanding performance of this software.
I did not like that hackers can come in and destroy programs and make malware in the computer that is horrible to have done.
The thing that I liked the most is that it is reliable and easy to use software for accessing the desktop/laptop remotely. It is very easy to install.
It is no longer necessary to leave the office or home to address the PC problems of other network users.
An excellent alternative to TeamViewer and others and the best of all has a free version.
I was unable to identify any negative points in this program.
I liked that my friend can connect to my computer that was cool to get programs and record music nice to have it a couple times.
It is also supported almost an all the operating systems like windows, Android, Mac, Linux, Chrome, making it a universal software. Another fact I like about AnyDesk is the ease of screen sharing.
It makes the day of customer support much easier, both due to the ease of installation for inexperienced users, the recording section is very good and helps a lot the work.
What I liked the most about AnyDesk is its ease of connection, its small download size and its stability make it a powerful tool to be able to serve computers with low performance.
Great free tool to screen share with our colleagues while we are working from home. Easy interface to navigate through the dashboard.
I did not want to pay the high price of TeamViewer and came across this software. It is very good for what it does and I feel like I will stick with it as it grows.
And advantage is easy to connect, easy to use and control it. I would like this software.
I like how fast AnyDesk connects with another device remotely when you share the access code and have a stable internet connection.
Anydesk is a cost effective and reliable remote support tool.
Its UI and UX is designed very well. Its customer support is also very satisfactory and the best part is that they answer your questions or clear your doubts mostly at the same time.
ISL Light logo
4.7
705

Remote support software & unattended remote access

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from ISL Light users   
+15
Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
Easy and great remote support solution , secure and stable for our remote connection needs.
Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
It is a little bit difficult to set up the On Prem version and personalize it.
I love most that there is no connection issues and its like you were there using the computers.
Occasionally I sometimes struggle to transfer a document from the PC I am remotely logged into, back to my own computer but it is very occasional.
It works well, quite reliable and support is outstanding.
Easy use, groups, good organization. Good support team in every language.
It is very helpful and pays for itself every time we can resolve an issue without sending a tech on location. Especially during the COVID 19 pandemic.
Overall great product for what you get in the price I really like the live chat and Remote Desktop.
Cross platform connection to provide remote support, easily, quickly and reliably every time we need it. Always on option out performs other remote support options and offers good value for money.
Having never worked remotely before we have found the product easy to set up, reliable and easy to use.
We use ISL on a daily basis, we find it extremely good, easy to use, and always available when we need it.
Top features for us: Ease of use for end users (language localization), unattended access, integration into our sw.
Easy integration with our existing business processes and easy to use. Overall satisfaction by all users.
Our support team support alot of customers from tech savvy to inexperienced all out customers have little problems using the software saving us alot of time.
Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
Easy and great remote support solution , secure and stable for our remote connection needs.
Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
It is a little bit difficult to set up the On Prem version and personalize it.
I love most that there is no connection issues and its like you were there using the computers.
Occasionally I sometimes struggle to transfer a document from the PC I am remotely logged into, back to my own computer but it is very occasional.
It works well, quite reliable and support is outstanding.
Easy use, groups, good organization. Good support team in every language.
It is very helpful and pays for itself every time we can resolve an issue without sending a tech on location. Especially during the COVID 19 pandemic.
Overall great product for what you get in the price I really like the live chat and Remote Desktop.
Cross platform connection to provide remote support, easily, quickly and reliably every time we need it. Always on option out performs other remote support options and offers good value for money.
Having never worked remotely before we have found the product easy to set up, reliable and easy to use.
We use ISL on a daily basis, we find it extremely good, easy to use, and always available when we need it.
Top features for us: Ease of use for end users (language localization), unattended access, integration into our sw.
Easy integration with our existing business processes and easy to use. Overall satisfaction by all users.
Our support team support alot of customers from tech savvy to inexperienced all out customers have little problems using the software saving us alot of time.
Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
Easy and great remote support solution , secure and stable for our remote connection needs.
Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
It is a little bit difficult to set up the On Prem version and personalize it.
I love most that there is no connection issues and its like you were there using the computers.
Occasionally I sometimes struggle to transfer a document from the PC I am remotely logged into, back to my own computer but it is very occasional.
It works well, quite reliable and support is outstanding.
Easy use, groups, good organization. Good support team in every language.
It is very helpful and pays for itself every time we can resolve an issue without sending a tech on location. Especially during the COVID 19 pandemic.
Overall great product for what you get in the price I really like the live chat and Remote Desktop.
Cross platform connection to provide remote support, easily, quickly and reliably every time we need it. Always on option out performs other remote support options and offers good value for money.
Having never worked remotely before we have found the product easy to set up, reliable and easy to use.
We use ISL on a daily basis, we find it extremely good, easy to use, and always available when we need it.
Top features for us: Ease of use for end users (language localization), unattended access, integration into our sw.
Easy integration with our existing business processes and easy to use. Overall satisfaction by all users.
Our support team support alot of customers from tech savvy to inexperienced all out customers have little problems using the software saving us alot of time.
GoToMyPC logo
4.8
518

Remote support management solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.9
    Features
    4.8
    Customer support
    4.6
Pros and Cons from GoToMyPC users   
avatar
+15
I love the convenience of being able to work as though I am in the office and there is not the need to be there to do my work. I love the quick connection that GoToMyPC provides.
I am not unhappy about the software. If my access code needs to be changed sometimes it is a problem to have to go back to the office computer to do it.
Integration with my business and the ease of use of this product are outstanding qualities of this software program.
You have to scroll sideways if you can find the scroll arrow/button - it's so tiny I struggle to scroll between screens.
GoToMyPC is such a great tool, aside from using GoToAssist this is also a great addition if you desire more detailed information on your computer or computer that is inter connected to your network.
Sometimes it inexplicably disconnects from my desktop. Also can sometimes have trouble connecting.
I was able to manage all of my projects by establishing my host computer and working remotely around the world. It was a miracle and saved me labor costs and equipment costs.
Wish there were was a way to separate the 3 screens to my remote 3 screens. Having to use the green navigation bar on the sides of the screen is a pain in the rear.
Very easy to set up and use, the installer is clear and the footprint for the install isn't too big. Security wise it is good too - end to end security.
Excellent software and easy to use. Very useful for our business.
You can use it on any platform, any time. Very user friendly and when I did have an issue, the customer service rep was very pleasant and fixed our issue in no time.
I have access to everything I need. The activity log is great for helping to log hours worked or review activity.
This allows our station team to monitor and make daily program updates easily and efficiently; also enables us to monitor when needed. Use friendly with very good customer support.
Great product, easy to use. No speed issues, great multi user discounts.
I tried GoToMyPC and I thought it worked fine. But, I found a FREE option with Google Chrome Desktop Remote which works just as well for most functions so I'm using that solution now.
Once installed, it's a turn key solution to allow for remote desktop access. We used these on windows machines and it made it quite easy to access from wherever we were.
This product is fairly easy to use. There is a file transfer option which would be useful if my company allowed for file transfers to personal computers.
It fit the need for a period of time until we found an integrated solution with the MDM tool we standardized on.
I love the convenience of being able to work as though I am in the office and there is not the need to be there to do my work. I love the quick connection that GoToMyPC provides.
I am not unhappy about the software. If my access code needs to be changed sometimes it is a problem to have to go back to the office computer to do it.
Integration with my business and the ease of use of this product are outstanding qualities of this software program.
You have to scroll sideways if you can find the scroll arrow/button - it's so tiny I struggle to scroll between screens.
GoToMyPC is such a great tool, aside from using GoToAssist this is also a great addition if you desire more detailed information on your computer or computer that is inter connected to your network.
Sometimes it inexplicably disconnects from my desktop. Also can sometimes have trouble connecting.
I was able to manage all of my projects by establishing my host computer and working remotely around the world. It was a miracle and saved me labor costs and equipment costs.
Wish there were was a way to separate the 3 screens to my remote 3 screens. Having to use the green navigation bar on the sides of the screen is a pain in the rear.
Very easy to set up and use, the installer is clear and the footprint for the install isn't too big. Security wise it is good too - end to end security.
Excellent software and easy to use. Very useful for our business.
You can use it on any platform, any time. Very user friendly and when I did have an issue, the customer service rep was very pleasant and fixed our issue in no time.
I have access to everything I need. The activity log is great for helping to log hours worked or review activity.
This allows our station team to monitor and make daily program updates easily and efficiently; also enables us to monitor when needed. Use friendly with very good customer support.
Great product, easy to use. No speed issues, great multi user discounts.
I tried GoToMyPC and I thought it worked fine. But, I found a FREE option with Google Chrome Desktop Remote which works just as well for most functions so I'm using that solution now.
Once installed, it's a turn key solution to allow for remote desktop access. We used these on windows machines and it made it quite easy to access from wherever we were.
This product is fairly easy to use. There is a file transfer option which would be useful if my company allowed for file transfers to personal computers.
It fit the need for a period of time until we found an integrated solution with the MDM tool we standardized on.
I love the convenience of being able to work as though I am in the office and there is not the need to be there to do my work. I love the quick connection that GoToMyPC provides.
I am not unhappy about the software. If my access code needs to be changed sometimes it is a problem to have to go back to the office computer to do it.
Integration with my business and the ease of use of this product are outstanding qualities of this software program.
You have to scroll sideways if you can find the scroll arrow/button - it's so tiny I struggle to scroll between screens.
GoToMyPC is such a great tool, aside from using GoToAssist this is also a great addition if you desire more detailed information on your computer or computer that is inter connected to your network.
Sometimes it inexplicably disconnects from my desktop. Also can sometimes have trouble connecting.
I was able to manage all of my projects by establishing my host computer and working remotely around the world. It was a miracle and saved me labor costs and equipment costs.
Wish there were was a way to separate the 3 screens to my remote 3 screens. Having to use the green navigation bar on the sides of the screen is a pain in the rear.
Very easy to set up and use, the installer is clear and the footprint for the install isn't too big. Security wise it is good too - end to end security.
Excellent software and easy to use. Very useful for our business.
You can use it on any platform, any time. Very user friendly and when I did have an issue, the customer service rep was very pleasant and fixed our issue in no time.
I have access to everything I need. The activity log is great for helping to log hours worked or review activity.
This allows our station team to monitor and make daily program updates easily and efficiently; also enables us to monitor when needed. Use friendly with very good customer support.
Great product, easy to use. No speed issues, great multi user discounts.
I tried GoToMyPC and I thought it worked fine. But, I found a FREE option with Google Chrome Desktop Remote which works just as well for most functions so I'm using that solution now.
Once installed, it's a turn key solution to allow for remote desktop access. We used these on windows machines and it made it quite easy to access from wherever we were.
This product is fairly easy to use. There is a file transfer option which would be useful if my company allowed for file transfers to personal computers.
It fit the need for a period of time until we found an integrated solution with the MDM tool we standardized on.
Zoho Meeting logo
4.6
803

Web conferencing tool to host online meetings and webinars.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.5
Pros and Cons from Zoho Meeting users   
avatar
avatar
avatar
+15
Great experience obtaining good benefits, we keep an accurate follow-up of each budget or perspective, the best webinar to make presentations and product promotions, and communicate with the team.
Form registration customization is not so flexible and lack of a complete integration with outlook (no calendar automatically sended for registration on outlook).
Very easy to implement and customize, if you have other Zoho app you could have a very practical integration between all data. Voice quality is good, interface is nice.
Recordings once shared are downloadable. No option to restrict the download).
Ltd is my first official start up business and to be associated with Zoho for regular emails, campaigns and even meetings has been very easy. It is very easy to use and customer support is superb.
The inability to edit the design of the event registration page.
Great App with very friendly User interface. Very good gesture controls.
Network issues and app gets stuck during meeting and got disconnected.
Friendly User, i like to implement everything in zoho so zoho meetings its a great app.
This product is pretty easy to use. Video and sound quality are good.
Zoho Meeting enables you to schedule meetings online, make video and audio conferencing and share screens. The video and audio quality is good compared to its competitors.
Overall, I love Zoho meeting just as much as I love all the other zoho apps.
I only used it once, and it was good for what it was. Not much difference from other online calls.
Zoho platform is very user friendly making it amazing.
Easy to set up, Cost effective, Monthly plans are good.
I appreciate it being integrated with our email solution.
What i like in my first impression is the ease of use and simple interface.
I'm definitely switching over to Zoho. I had a question and customer service was quick to respond and help me.
Great experience obtaining good benefits, we keep an accurate follow-up of each budget or perspective, the best webinar to make presentations and product promotions, and communicate with the team.
Form registration customization is not so flexible and lack of a complete integration with outlook (no calendar automatically sended for registration on outlook).
Very easy to implement and customize, if you have other Zoho app you could have a very practical integration between all data. Voice quality is good, interface is nice.
Recordings once shared are downloadable. No option to restrict the download).
Ltd is my first official start up business and to be associated with Zoho for regular emails, campaigns and even meetings has been very easy. It is very easy to use and customer support is superb.
The inability to edit the design of the event registration page.
Great App with very friendly User interface. Very good gesture controls.
Network issues and app gets stuck during meeting and got disconnected.
Friendly User, i like to implement everything in zoho so zoho meetings its a great app.
This product is pretty easy to use. Video and sound quality are good.
Zoho Meeting enables you to schedule meetings online, make video and audio conferencing and share screens. The video and audio quality is good compared to its competitors.
Overall, I love Zoho meeting just as much as I love all the other zoho apps.
I only used it once, and it was good for what it was. Not much difference from other online calls.
Zoho platform is very user friendly making it amazing.
Easy to set up, Cost effective, Monthly plans are good.
I appreciate it being integrated with our email solution.
What i like in my first impression is the ease of use and simple interface.
I'm definitely switching over to Zoho. I had a question and customer service was quick to respond and help me.
Great experience obtaining good benefits, we keep an accurate follow-up of each budget or perspective, the best webinar to make presentations and product promotions, and communicate with the team.
Form registration customization is not so flexible and lack of a complete integration with outlook (no calendar automatically sended for registration on outlook).
Very easy to implement and customize, if you have other Zoho app you could have a very practical integration between all data. Voice quality is good, interface is nice.
Recordings once shared are downloadable. No option to restrict the download).
Ltd is my first official start up business and to be associated with Zoho for regular emails, campaigns and even meetings has been very easy. It is very easy to use and customer support is superb.
The inability to edit the design of the event registration page.
Great App with very friendly User interface. Very good gesture controls.
Network issues and app gets stuck during meeting and got disconnected.
Friendly User, i like to implement everything in zoho so zoho meetings its a great app.
This product is pretty easy to use. Video and sound quality are good.
Zoho Meeting enables you to schedule meetings online, make video and audio conferencing and share screens. The video and audio quality is good compared to its competitors.
Overall, I love Zoho meeting just as much as I love all the other zoho apps.
I only used it once, and it was good for what it was. Not much difference from other online calls.
Zoho platform is very user friendly making it amazing.
Easy to set up, Cost effective, Monthly plans are good.
I appreciate it being integrated with our email solution.
What i like in my first impression is the ease of use and simple interface.
I'm definitely switching over to Zoho. I had a question and customer service was quick to respond and help me.
RemotePC logo
4.7
497

Remote Access for Consumers, SMBs, and Enterprises

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.6
Pros and Cons from RemotePC users   
+15
From start to finish , contacted helpdesk , super fast reply , purchase was very easy , price was amazing and download and set up was easy.
If there was a drawback, I would say the speed, but this is the problem with all remote desktop softwares.
Really good integration and compatible to use with multiple team members. Viewing and sharing files is easy and the design is amazing.
I didn't appreciate them and switched to Teamviewer and it was the worst experience EVER. There's no way the Teamviewer reviews are real.
I like that it was an inexpensive way to gain secure access to my clients computers. We use it to access QuickBooks Desktop on our clients computers, so we can do work for them remotely.
Compared to teamviewer and go to assist, this software is slightly slow and lags a bit.
The support is excellent and the customer service team is always available to answer questions and help troubleshoot any issues.
Sometimes it seems hard for my clients to use, but I'm going to figure that out.
The installation was very quick, and super straight-forward. It's very easy to set up an always-on connection with the guided installer.
It was a Godsend when I needed to figure out how to remotely access my first client. Especially in this day of COVID, everyone needs to be able to remotely access a computer.
I appreciate that there was a free trial to use for this App.
The presentation of the remote screen, Mac as remote and PC as host, was clear, responsive and uncluttered. I can see it will take a while and some more coaching to fully understand and operate.
His feature called realtime chat if you are in team so i will suggest you to use this software this is good software.
Pro's works great easy to use and connection is simple.
Software easy to install, link to your account on client machines. Also like how cloud backup is integrated into the web panel, can be easily implemented into your setup.
It's great if you need to work remotely or need to travel around alot.
The cost was very much lower than other similar products. Installation and setup was very easy.
RemotePC - Increased functionality over Team Viewer at a reduced cost.
From start to finish , contacted helpdesk , super fast reply , purchase was very easy , price was amazing and download and set up was easy.
If there was a drawback, I would say the speed, but this is the problem with all remote desktop softwares.
Really good integration and compatible to use with multiple team members. Viewing and sharing files is easy and the design is amazing.
I didn't appreciate them and switched to Teamviewer and it was the worst experience EVER. There's no way the Teamviewer reviews are real.
I like that it was an inexpensive way to gain secure access to my clients computers. We use it to access QuickBooks Desktop on our clients computers, so we can do work for them remotely.
Compared to teamviewer and go to assist, this software is slightly slow and lags a bit.
The support is excellent and the customer service team is always available to answer questions and help troubleshoot any issues.
Sometimes it seems hard for my clients to use, but I'm going to figure that out.
The installation was very quick, and super straight-forward. It's very easy to set up an always-on connection with the guided installer.
It was a Godsend when I needed to figure out how to remotely access my first client. Especially in this day of COVID, everyone needs to be able to remotely access a computer.
I appreciate that there was a free trial to use for this App.
The presentation of the remote screen, Mac as remote and PC as host, was clear, responsive and uncluttered. I can see it will take a while and some more coaching to fully understand and operate.
His feature called realtime chat if you are in team so i will suggest you to use this software this is good software.
Pro's works great easy to use and connection is simple.
Software easy to install, link to your account on client machines. Also like how cloud backup is integrated into the web panel, can be easily implemented into your setup.
It's great if you need to work remotely or need to travel around alot.
The cost was very much lower than other similar products. Installation and setup was very easy.
RemotePC - Increased functionality over Team Viewer at a reduced cost.
From start to finish , contacted helpdesk , super fast reply , purchase was very easy , price was amazing and download and set up was easy.
If there was a drawback, I would say the speed, but this is the problem with all remote desktop softwares.
Really good integration and compatible to use with multiple team members. Viewing and sharing files is easy and the design is amazing.
I didn't appreciate them and switched to Teamviewer and it was the worst experience EVER. There's no way the Teamviewer reviews are real.
I like that it was an inexpensive way to gain secure access to my clients computers. We use it to access QuickBooks Desktop on our clients computers, so we can do work for them remotely.
Compared to teamviewer and go to assist, this software is slightly slow and lags a bit.
The support is excellent and the customer service team is always available to answer questions and help troubleshoot any issues.
Sometimes it seems hard for my clients to use, but I'm going to figure that out.
The installation was very quick, and super straight-forward. It's very easy to set up an always-on connection with the guided installer.
It was a Godsend when I needed to figure out how to remotely access my first client. Especially in this day of COVID, everyone needs to be able to remotely access a computer.
I appreciate that there was a free trial to use for this App.
The presentation of the remote screen, Mac as remote and PC as host, was clear, responsive and uncluttered. I can see it will take a while and some more coaching to fully understand and operate.
His feature called realtime chat if you are in team so i will suggest you to use this software this is good software.
Pro's works great easy to use and connection is simple.
Software easy to install, link to your account on client machines. Also like how cloud backup is integrated into the web panel, can be easily implemented into your setup.
It's great if you need to work remotely or need to travel around alot.
The cost was very much lower than other similar products. Installation and setup was very easy.
RemotePC - Increased functionality over Team Viewer at a reduced cost.
JIRA Service Management logo
4.5
650

The only ITSM solution built on the Jira platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.3
Pros and Cons from JIRA Service Management users   
avatar
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Supremo Remote Desktop  logo
4.7
438

Remote assistance, IT professionals, System administrators

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Supremo Remote Desktop users   
+13
It is powerful, easy to use, with great options such as calendar, administration, etc. It is a great choice at a good price.
To put some downside, perhaps it could be that there is no service or support in Spanish.
Thanks to that and other aspects I mentioned before like its ease of use, security, efficiency and multiplatform support it is my remote access software par excellence.
It does not support printer. Connectivity problem irritates therefore users need strong internet connection.
A very good experience, both in the use of the remote control and the attention received by the technical support. An excellent program that I recommend to all my clients.
Some problems with connection stability, really thin interface, it looks "old.
It is a simple and good tool to remotely control all the devices at your disposal. It is easy to use and its pricing is also competitive.
Sometimes it becomes difficult to operate as it lags. It is user friendly, however, mobile version is not so simple.
It is powerful, easy and complete solution that supports Windows, Linux, MacOS, iOS, and Android therefore it allows connection to any machine anywhere in the world.
What we like the most about Supremo is its ease of use for both the administrator and the client, in addition to its economical price.
We liked the ease of use and easy integration with our customer base. We had it installed and running in minutes.
Since I've gotten used to the latency and 30FPS is not necessary for my use, I'm quite satisfied with Supremo Remote and will be happy to renew my license.
Great piece of software that does exactly what we need it to do.
The best remote desktop , and portable, easy to download.
The experience is very good and I use it every day.
We have not had to contact technical support very often (perhaps twice in five years) but when we did they were prompt, efficient and helpful.
It is powerful, easy to use, with great options such as calendar, administration, etc. It is a great choice at a good price.
To put some downside, perhaps it could be that there is no service or support in Spanish.
Thanks to that and other aspects I mentioned before like its ease of use, security, efficiency and multiplatform support it is my remote access software par excellence.
It does not support printer. Connectivity problem irritates therefore users need strong internet connection.
A very good experience, both in the use of the remote control and the attention received by the technical support. An excellent program that I recommend to all my clients.
Some problems with connection stability, really thin interface, it looks "old.
It is a simple and good tool to remotely control all the devices at your disposal. It is easy to use and its pricing is also competitive.
Sometimes it becomes difficult to operate as it lags. It is user friendly, however, mobile version is not so simple.
It is powerful, easy and complete solution that supports Windows, Linux, MacOS, iOS, and Android therefore it allows connection to any machine anywhere in the world.
What we like the most about Supremo is its ease of use for both the administrator and the client, in addition to its economical price.
We liked the ease of use and easy integration with our customer base. We had it installed and running in minutes.
Since I've gotten used to the latency and 30FPS is not necessary for my use, I'm quite satisfied with Supremo Remote and will be happy to renew my license.
Great piece of software that does exactly what we need it to do.
The best remote desktop , and portable, easy to download.
The experience is very good and I use it every day.
We have not had to contact technical support very often (perhaps twice in five years) but when we did they were prompt, efficient and helpful.
It is powerful, easy to use, with great options such as calendar, administration, etc. It is a great choice at a good price.
To put some downside, perhaps it could be that there is no service or support in Spanish.
Thanks to that and other aspects I mentioned before like its ease of use, security, efficiency and multiplatform support it is my remote access software par excellence.
It does not support printer. Connectivity problem irritates therefore users need strong internet connection.
A very good experience, both in the use of the remote control and the attention received by the technical support. An excellent program that I recommend to all my clients.
Some problems with connection stability, really thin interface, it looks "old.
It is a simple and good tool to remotely control all the devices at your disposal. It is easy to use and its pricing is also competitive.
Sometimes it becomes difficult to operate as it lags. It is user friendly, however, mobile version is not so simple.
It is powerful, easy and complete solution that supports Windows, Linux, MacOS, iOS, and Android therefore it allows connection to any machine anywhere in the world.
What we like the most about Supremo is its ease of use for both the administrator and the client, in addition to its economical price.
We liked the ease of use and easy integration with our customer base. We had it installed and running in minutes.
Since I've gotten used to the latency and 30FPS is not necessary for my use, I'm quite satisfied with Supremo Remote and will be happy to renew my license.
Great piece of software that does exactly what we need it to do.
The best remote desktop , and portable, easy to download.
The experience is very good and I use it every day.
We have not had to contact technical support very often (perhaps twice in five years) but when we did they were prompt, efficient and helpful.