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Best Remote Support Software for Small Business

Remote support software is a tool that helps IT professionals and administrators access client devices remotely to resolve technical issues and provide maintenance support. Common features include: unattended remote access and control, file sharing, multi-monitor navigation, screen sharing and chat/messaging.

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SecureLink

4.2
(169)

Vendor access management and remote support

SecureLink is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about SecureLink

ConnectWise Control

4.7
(1,666)

Remote meeting platform for resolving customers' queries

ConnectWise Control is available for Small Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base.

Read more about ConnectWise Control

FixMe.IT

4.8
(355)

Remote Support Software That Always Works

FixMe.IT is available for Small Business and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base.

Read more about FixMe.IT

Goverlan Reach

4.7
(118)

Remote support management solution

Goverlan Reach is available for Small Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Goverlan Reach

NinjaRMM

4.9
(130)

The Easiest-to-Use Unified Endpoint Management Platform

NinjaRMM is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about NinjaRMM

Netop Remote Control

4.5
(13)

Remote access & control for secure support

Netop Remote Control is available for Small Business and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about Netop Remote Control

LogMeIn Rescue

4.6
(125)

Remote support for helpdesks, call centers and organizations

LogMeIn Rescue is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LogMeIn Rescue

Wrike

4.2
(1,650)

Manage your projects from start to finish with Wrike

Wrike is available for Small Business and offers the following support options: Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum.

Read more about Wrike

Zoho Assist

4.6
(436)

Instant Remote Support. Unattended Remote Access.

Zoho Assist is available for Small Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Zoho Assist

GoToAssist

4.5
(128)

Remote support software

GoToAssist is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base.

Read more about GoToAssist

Freshdesk

4.5
(2,240)

Online helpdesk system and customer service software

Freshdesk is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

Electric AI

4.5
(8)

IT management software for managed software providers (MSP)

Electric AI is available for Small Business and offers the following support options: Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Electric AI

Take Control

4.3
(15)

Collaborative remote access solution

Take Control is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support.

Read more about Take Control

Kaseya VSA

4.0
(183)

IT Systems Management Software for Internal IT and MSPs

Kaseya VSA is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about Kaseya VSA

Splashtop SOS

4.8
(43)

On-demand attended & unattended remote support software

Splashtop SOS is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Splashtop SOS

Naverisk

4.7
(31)

Remote monitoring & management for managed service providers

Naverisk is available for Small Business and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support.

Read more about Naverisk

Remote Support and Meetings

4.1
(7)

Remote support and online meeting management solution

Remote Support and Meetings is available for Small Business and offers the following support options: Email/Help Desk, Chat, Phone Support.

Read more about Remote Support and Meetings

Halp

5.0
(1)

Ticketing, powered by your Slack conversations

Halp is available for Small Business and offers the following support options: FAQs/Forum, Chat, Email/Help Desk, Knowledge Base, 24/7 (Live rep).

Read more about Halp

Atera

4.6
(188)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Atera is available for Small Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about Atera

dualmon

4.6
(80)

Remote support and device access management solution

dualmon is available for Small Business and offers the following support options: Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base.

Read more about dualmon

ISL Light

4.8
(272)

Remote support software & unattended remote access

ISL Light is available for Small Business and offers the following support options: 24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about ISL Light

TurboMeeting

4.8
(25)

Web conferencing and remote support software

TurboMeeting is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum.

Read more about TurboMeeting

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Qubicles is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Qubicles

Pulseway

4.7
(155)

All-in-one remote IT monitoring and management platform.

Pulseway is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep).

Read more about Pulseway

Freshservice

4.5
(388)

A complete IT service management (ITSM) tool for business

Freshservice is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support.

Read more about Freshservice

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