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Dentrix Ascend Logo

Cloud-based dental practice management software

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Dentrix Ascend - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Dentrix Ascend overview

What is Dentrix Ascend?

Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.

Dentrix Ascend’s patient overviews contain all necessary patient check-in information on one screen, with further information displayed with a single click. Patient profiles enable users to manage patient guarantor and family relationships, track patient referrals, and make a record of conversation notes. With the inbuilt drag-and-drop treatment planner, users can create, present, and schedule cases, and track patients’ acceptance and progress. Users can schedule appointments with specific operatories and providers, enter patient treatment plans, select multiple providers for each appointment, and view patient confirmations. Dentrix Ascend also allows users to manage up to 10 insurance plans per patient, track patient eligibility for treatments, and archive expired insurance plans.

Dentrix Ascend includes customizable clinical charts, where users can add conditions, procedures, and clinical notes, with the option group related procedures together in multi-codes. Medical alerts can be added from the catalog of existing alerts, or custom alerts created. Users can also set alerts as being high priority, making them visible every time a patient’s record is viewed. Perio progress can also be recorded and tracked using the inbuilt perio charts. Recare/recall plans can also be created for each patient, based on various routine treatments. For imaging, Dexis, a cloud-based custom-made imaging solution for Dentrix Ascend, requires no on-premises imaging servers.

Dentrix Ascend includes a drag-and-drop editor for creating customized reports with charts and graphs, which can be exported in multiple file formats. The inbuilt document manager allows users to search, manage and upload documents and images, which can be attached to patient files, and assigned tags for searching. eServices are also included with Dentrix Ascend, enabling users to submit insurance claims electronically and automate patient communication.

Key benefits of using Dentrix Ascend

  • Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.
  • Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.
  • Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.
  • In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.
  • Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.
  • Starting price

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    Pros & Cons

    Verified reviewer profile picture
    Verified reviewer profile picture

    Patient Management

    Customer Support

    Ascend User Experience

    Reports

    Features

    Complex and unreliable reporting

    Dentrix Ascend’s user interface

    Ease of use rating:

    Dentrix Ascend pros, cons and reviews insights

    To determine these pros and cons insights, we analyzed responses from 

    Overall rating

    Reviews sentiment

     
     
     
    1-2(19)
    3-4(109)
    5(106)

    What do users say about Dentrix Ascend?

    Could use some feature improvements with that and we need a deceased patient status.

    Select to learn more


    Who uses Dentrix Ascend?

    Based on 234 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Medical Practice
    Hospital & Health Care
    Health, Wellness and Fitness
    Higher Education
    Others

    Use cases

    Dental
    Dental Charting
    Dental Imaging
    Patient Case Management
    Patient Engagement

    Dentrix Ascend's key features

    Most critical features, based on insights from Dentrix Ascend users:

    Charting
    Claims management
    Confirmations/Reminders
    Treatment planning
    Appointment management
    Dental practice management

    All Dentrix Ascend features

    Features rating:

    Multi-Location
    Patient intake
    Patient management
    Billing & invoicing
    Medical billing
    Insurance eligibility verification
    Client management
    Periodontal charting
    Patient records management
    Reminders
    Imaging and x-rays
    E-Prescribing
    Practice management
    Physician management
    Patient scheduling
    Patient engagement
    2D drawing
    Progress notes
    Progress tracking
    Records management
    Referral tracking
    Reporting & statistics
    Revenue management
    Role-Based permissions
    Scheduled/Automated reports
    Scheduling
    Self service portal
    Task management
    Telemedicine integration
    User management
    3D imaging
    Accounting
    Activity dashboard
    Appointment scheduling
    Calibration management
    Case management
    Claims scrubbing
    Clinical notes
    Communication management
    Customizable reports
    Customizable templates
    Data import/export
    Document imaging
    Document management
    Drag & drop
    For medical purposes
    Image analysis
    Live chat
    Messaging
    Monitoring
    Online scheduling
    Orthodontic charting

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    Dentrix Ascend integrations (18)

    Integrations rated by users

    We looked at 234 user reviews to identify which products are mentioned as Dentrix Ascend integrations and how users feel about them.

    Weave logo
    Weave

    Integration rating: 4.5 (2)

    We use Weave as our phone system and it allows us to send out mass texts. Since it is an approved program to be integrated it has access to Ascend's data and we can create lists of who to send the messages to.

    integrating the forms before we could send them on demand with Ascend was very important. Also have call pop up feature with phones is great.

    AB

    Amanda B.

    Business Manager

    1/2

    Dentrix Ascend customer support

    What do users say about Dentrix Ascend customer support?

    Customer support rating:

    We analyzed 30 verified user reviews to identify positive and negative aspects of Dentrix Ascend customer support.

    A large number of users highlight quick, helpful, and friendly responses from Dentrix Ascend customer support.

    Widespread user sentiment notes multiple support channels, including forums and resource centers, are easily accessible and effective.

    A limited number of users report difficulty reaching customer support and dissatisfaction with limited availability or inconsistent help.

    Support options

    Knowledge base
    Faqs/forum
    Phone support
    Email/help desk
    Chat

    Training options

    Live online
    Videos
    Documentation
    In person
    Webinars

    To see what individual users say about Dentrix Ascend's customer support, check out the review snippets below.

    “My overall experience with Dentrix Ascend is good - When we find a glitch or would like to see something change, we are able to get help from customer service quickly. ”

    AM

    Amber M.

    Office Manager

    “Customer service is always quick to answer and walks you through your issues until you understand it. ”

    DR

    Debbie R.

    Office Manager

    “Can never get ahold of customer support to help with any of the problems.”

    SB

    Shannon B.

    Office Manager

    Dentrix Ascend FAQs

    Q. Who are the typical users of Dentrix Ascend?

    Dentrix Ascend has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Dentrix Ascend support?

    Dentrix Ascend supports the following languages:
    English


    Q. Does Dentrix Ascend support mobile devices?

    Dentrix Ascend supports the following devices:
    Android, iPad, iPhone


    Q. Does Dentrix Ascend offer an API?

    Yes, Dentrix Ascend has an API available for use.


    Q. What level of support does Dentrix Ascend offer?

    Dentrix Ascend offers the following support options:
    Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

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