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brightwheel

Childcare Center, Daycare, and Preschool Management Software

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(36)

brightwheel Reviews

Overall rating

4.7

/5

3K

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.96/10

Reviews by rating

Pros and cons

I love that it is easy to navigate and allows users to control the settings. I rarely have glitches and if I do the customer support is excellent.
Ease of use, great features and most of all our families love it. Brightwheel is such an amazing app to have especially in this post covid world.
Overall, this product seems promising. The opportunity to engage families in a new, innovative way is exciting and we are hopeful to have opportunities to implement this in the future.
Unfortunately, there are some issues with the Payments section. The link "Print Invoice" does not work for me, so a daycare had to send me the invoice via email.
The only thing that bothered me was the billing. But they've already updated me on this point.
After a family emergency, I had to pick up my 5-year-old grandson from school.
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3,081 reviews

Recommended

MJ
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Misitura J.

Program Manager

Education Management, 1-10 employees

Review source

Overall Rating

My daycare rocks for using this!

Reviewed 3 years ago

Transcript

Missy J.: Hi. My name is Missy, and I work in the childcare education sector. I'm a Program Manager,...

AS
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Allison S.

administration

Computer Software, 11-50 employees

Review source

Overall Rating

love this platform

Reviewed 2 years ago

Transcript

Allison: So my name's Allison, I manage a law firm. We're evaluating Brightwheel. And for more reviews,...

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Christy F.

Education Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Looking to foster communication with familes ... look no further!

Reviewed 5 years ago

Brightwheel has made a huge difference in the area of communicating with families. For years, I had been on the hunt for an application that would allow direct communication between our parents and staff. I discovered Brightwheel in the beginning of 2016 and instantly fell in love with its ease of use and the ability to send updates to parents. Parents have commented how much they appreciate getting...

Pros

Ease of use Instant communication between families and staff Reduces Paperwork Aids in documentation

Cons

I can't really think of anything. I've been a true fan ... since before it's introduction on Shark Tank!

RP
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Richard P.

Education Management, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best customer service

Reviewed 5 months ago

I'm solving parent peace of mind concerns for families who trust us with the care of their children. Parents love getting pictures and messages from the staff during the day, telling us how the day is going for their child.

Pros

Brightwheel staff are available during the day (and you can even leave a chat message after hours). They are responsive to your issues and they actually follow-up after resolving an issue to make sure that it remains fixed. The support team is knowledgeable, helpful and polite! They leave you with the impression that they care.

Cons

We offer flexible schedules. Some families' schedules vary day to day. It would be a great asset if actual attendance could be calculated against billed attendance. Right now, this is a manual process and leaves us open to mistakes.

MJ
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Monique J.

Education Management, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Great Concept - Incomplete Application - Not good for Centers - Would work for a Home Daycare.

Reviewed 6 years ago

Daily Parent Communication

Pros

I love that this software is mobile, offers billing as well as parent communication. My clients enjoy the timeline viewing of the daily reports.

Cons

Families are unable to save videos sent via app. The reports feature is very time consuming. The employee timecards and many other reports require you to change settings within your excel etc to view regular times, dates, etc. Reports have to be individually emailed to you to view. Billing does not allow a way to show credits on accounts. Billing feature does not allow you to track and bill...

RB
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Renee B.

Education Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brightwheel Review

Reviewed 4 months ago

Brightwheel is a great product for teachers/staff, parents and admin. It's so easy to use and quick to teach new staff! I love Brightwheel and couldn't imagine my center without! We are so pleased and happy with Brightwheel services and the Brightwheel employees are quick and sufficient replies!

Pros

I like how the parents at my daycare see photos and videos of their child/ren that our staff posts on their throughout the day. I also like the messaging piece between teacher & parents as ell as administrative and parents too. I like how teachers can keep track of their children and post activities regarding the Mother Goose curriculum

Cons

The integration with Brightwheel within my center was ease, I have no cons about Brightwheel it is amazing and helps us a lot at my center!

CB
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Cristal B.

Education Management, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's amazing!!!

Reviewed 8 months ago

I use brightwheel for billing and receiving payments, sending statements, attendance recording and tracking, ratio tracking, daily communicating with parents, sending alerts and important notifications and last but not least, check-in and check-out recording. I'm sure there are details I am not thinking of right now. The best I can say is, I use brightwheel for everything!

Pros

It's very easy to use, very user friendly and has so many helpful features. It really is a one stop shop because of everything it offers. I don't have to use other programs for various reports or tracking and even billing. It has brought peace to office chaos and helps parents with convenience and peace of mind.

Cons

There are always new things that a center looks for to help processes become more efficient or comprehensive. So yes, there are things that can still be integrated in brightwheel, but they are always open to suggestions and feedback. As soon as ideas come up, they put things into play. Keep in mind, all things take time.

ST
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Samantha T.

Education Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exceptional Accountability for Staff and Families!

Reviewed a year ago

I absolutely love Brightwheel. The newer billing system has been hard to learn, but it still is an amazing addition to our center overall.

Pros

The alert system that tells families what is happening in their billing and with their children in real time keeps the center very accountable. It is also easy to catch and correct any mistakes right then.

Cons

I do feel there are a few things that could be integrated to make it even more efficient - like an alert that tells you when someone is clocked in more than 8 hours or 10 hours (or whatever the user sets). Also, being able to alert teachers when a child has not been updated in their class after 2 hours or 3 or whatever the user preference is. I would also like to be able to input staff vacation into the system somewhere. It would be helpful with payroll.

ch
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crystal h.

Education Management, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DaVinci Academy Belvidere

Reviewed 6 months ago

Brighthwheel has been amazing. Customer support is available whenever we need them and we don't have to be transferred to different departments to get answers!

Pros

Brighthweel has made my admin duties so much easier. Whether it is billing or onboarding it takes less time than our previous childcare managment.

Cons

We wish you had payroll options so we could fully get rid of our last product

PF
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Paula F.

E-Learning, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Decision Made All Year

Reviewed 7 months ago

Our business has been impacted by having more time to improve care for our kiddos and costumer services to our parents using Brightwheel. Brightwheel saves you time after you have set up the program. They have great little video's online to help you out and costumer services is great also when my 65 year old brain is saying what? I will say because of my 65 year brain and technology that speaking to a person would be a little easier but hey I'm still getting it and understanding. Invest in the product!

Pros

Billing!! What a time saver! Attendance & Staffing time saver! Communication with Parents time saver! Easy to learn and this is from a person that's not the brightest person on technology. (I was 63 years old now 65)

Cons

Make longer videos to send to parents. That's it.

JD
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Joseph D.

Hospital & Health Care, 51-200 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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wheel in the sky keeps on turning

Reviewed 2 months ago
Pros

employees love this nationwide , read reviews and they are great

Cons

was a little on the pricey side. overall worht the money but wish i could get a better deal

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Ronald Abilmar R.

Computer Software, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The essential tool for efficient and connected management in my care center.

Reviewed 25 days ago

I like it because I can keep accurate and up-to-date tracking and detailed records of his health and easily schedule and organize activities.

Pros

I love the efficiency it offers in the daily management of my care center. I can track attendance, keep health and medication records, schedule activities.

Cons

Well, sometimes I experience connectivity problems, which makes it difficult for me to access the platform at critical moments.

MB
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Mabel B.

Education Management, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing!

Reviewed 3 years ago

The customer service is amazing! We are extremely pleased with how easy they made the switch from our old system. Every time we've had a question we have received a more than helpful response from their support staff. My employees love it and our parents love it.

Pros

The Brightwheel app enables our employees to easily communicate with parents anytime of day or night and keeps them from giving out their personal phone numbers. The system is very user friendly and has easy to follow instructions and prompts.

Cons

The reporting from a financial side is not very clear if you are coming from another system with a lot of information in reports. Inputting immunizations could be a little quicker like putting a date and selecting the immunizations that were given on the date would be great.

DG
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Denise G.

Education Management, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brightwheel Became Our Bright Spot!

Reviewed 3 years ago

Brightwheel has helped me simplify many aspects of my job. Messages to teachers and staff go in real time. No more running all over the school looking for people. Parents love the app because the get daily communication about their child as the day progresses. During this pandemic, grandparents are being added so they can see daily pictures of their grandchildren. It works well with our school community.

Pros

I love the fact that the one program takes care of communications with faculty and parents, billing and payments, and student information. All of it quickly accessible by computer or cell phone. Customer service is attentive and thorough.

Cons

There are some areas where improvement is necessary. Sometimes when you export information, you may need to tweaking the organization of the information to look the way you want it. The thing is, they invite you to share what you believe needs to improve. In the short 7 months of using this software, and they have made significant updates many of these aspects.

JF
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Julie F.

Education Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brightwheel has saved us so much time!

Reviewed 3 years ago

We were early adopters and have been using Brightwheel since 2015. Initially we just used the billing feature but as the new features rolled out we've integrated all of them. Using Brightwheel cuts admin time down to a minimum and allows teachers to share the day with parents so they can see their kids learning and growing. Billing is seamless. Brightwheel support has been amazing, especially through Covid19. Their webinars are helpful and to the point.

Pros

I love Brightwheel! We've been using BW since 2015 and have saved so much time having billing, attendance and time cards at our fingertips.

Cons

Tracking children's immunizations is not as fluid as it could be. Too much data entry. It would be better if parents could do the data entry and admin could check against paper records for accuracy.

AL
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Adrienne L.

Education Management, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I was hesitant but so glad I tried this. Never going back!

Reviewed a year ago

The onboarding for this software was better than any other company I have worked with. They were not going to take my money and leave me alone. They "forced" me to learn how to use it and that is really important. I would have kept pushing it off "until next week" and never done it. I have 2 children that are computer scientists for a top tier company and they are both impressed with it. That says a lot!!

Pros

The customer support has been spectacular. I am a small school and don't pay much but I'm always treated like I could be their biggest client. I get a quick response when I have a question and they are always polite and professional. This has made my job so much easier on a daily basis. The billing would be my second favorite aspect. So much less check handling, deposits, chasing down parents that owe money, etc. The overall professional appearance this software gives my school. Okay, the grandparents don't always love it but everyone else does. :)

Cons

There are a few things that changed with the billing that I don't like as much. I liked going to the overview page and seeing recent transactions without having to click on other links. Also, ALL of my children are billed the first of the month, billing ends May 1, notice goes out 3 days prior to bill being due. There should be a way to "lock" these features and change them only when needed. I have...

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Shivam D.

Computer Networking, 10,001+ employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Streamline Your School's Operations with Brightwheel: The All-in-One Childcare Management Solution.

Reviewed 6 months ago

"brightwheel" is designed to be an all-in-one solution for childcare management, helping schools and childcare providers to streamline their operations and administrative tasks. Some of the business problems that "brightwheel" aims to solve include:1.Manual Administrative Tasks: "brightwheel" can help to automate and streamline many administrative tasks, such as attendance tracking, billing and invoicing,...

Pros

The most impactful features of "brightwheel" may vary depending on the specific needs and goals of a school or childcare provider. However, some of the most commonly cited impactful features include the parent/student portal, financial management, daily reports, communication management, and attendance tracking.As for ease of use, "brightwheel" is designed to be user-friendly and intuitive. The platform...

Cons

Some users have noted that while "brightwheel" is generally easy to use, there may be a learning curve for some features or settings. For example, setting up the financial management feature may take some time and effort to configure properly. Additionally, some users have suggested that the platform could benefit from additional customization options, such as the ability to customise reports and forms.Regarding...

MW
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Matthew W.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best app for schools, day cares, etc.

Reviewed 6 years ago

It makes managing student attendance and communication with parents much easier.

Pros

This is one of the best, if not the very best, solutions to make my life easier managing my school. We started using this app just in our after school program and soon adopted the check-in/out system for our entire attendance tracking solution. We are able to run reports to see who, when, and where someone was checked in for any given day in our school year. All of my suggestions have been heard and considered and almost all (if not all) have eventually been added. I love how well they receive feedback and how they want to serve institutions of all sizes. Having been a long time user since their infancy, I have had the opportunity to talk to many people with the company and they are all wonderful. I wish more companies were like them.

Cons

I feel like the free version is quite limited. It used to have many more features and I sang its praises to everyone. Now I have to start the conversation by discussing the financial part of the system, which limits some potential users. I wish it integrated with student information systems so that I didn't have to export and prepare csv to upload to create students. It would be much simpler to have an automated sync each night to create or remove students based on our current student system, Renweb. I'm beginning to realize that part of this is due to their growing attempt to take over the educational information realm, but they are not there yet.

DV
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Dawn V.

Education Management, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Brightwheel Pros & Cons

Reviewed 5 years ago

Our staff members are more informed on a daily basis and connected to the parents more. They receive updates on students versus relying on the director to pass on the information from a phone call or email.

Pros

1) It has aloud our staff members to connect with families more on a daily/weekly basis. 2) Staff are able to post pictures without using their phone storage. 3) Parents can sign-in & sign-out easier. Easier to add extra pick-up people. 4) Easier to obtain tuition payments from families. 5) Easier to have a visual of the school in one location (I can switch rooms and see who is there and the staff in the room. 6) Bi-monthly payroll is much easier with the time sheets.

Cons

1) There is no way to message staff members all at once or for them to receive a message as well. (example, I post the newsletter for parents and the staff would have to open a student file to view it or I mass message the parents but the staff do not receive the mass message as well. 2) I wish you could post pdf files to the parents versus just image files. (My newsletters and forms always have to...

SS
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Suvarna S.

Information Technology and Services, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Best Software for Kids Daycare

Reviewed a year ago

Overall the Brightwheel is best software for monitoring your kids daily activities and helps you to be in touch with teacher anytime.

Pros

-I am really happy using this software as it is user friendly and you don’t have to technically sound for understanding this software which is best - Easy navigation and notification alerts - Daily able to monitor my kids activities through this app once teacher update it - easy interaction through one to one message and group interaction too - One touch accessible photos of my kid - Parents like us can get real time activities update of their kids through this app and check daily activities and learning they are doing -

Cons

So far nothing as we switched from another software and found this very reliable and ease to use . Only issue is with payment through app , sometimes it gets stuck or shows loading screen so we have to redo it and cancel the whole thing which is little frustrating.

ZM
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Zona M.

Mental Health Care, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great ABA software

Reviewed 2 years ago

It has been a great experience! We will continue to use it. Our staff and parents can use it and we are happy with it over all.

Pros

The auto draft option for the parents, and how they can pull their financial reports anytime they like. I can add a one time charge if they are late or require additional hours of service. The reports are easy and setting up the parent insurance information is a breeze. I also like the chat feature - when I have a question or concern.

Cons

That the parents can not use their HSA credit cards. The staff have said it is fixed, however my parents still have failed payments and can not use the card due to the system saying we are a day care service. If that could be fixed and placed under health services- the parents would be much happier, and I would not have to run their card manually and pay an extra cost for merchant services.

AF
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Amy F.

Religious Institutions, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brightwheel a great software investment for our Early Learning Center

Reviewed 5 years ago

Overall Brightwheel has helped save so much time as an administrator. I don't have to spend the hours I used to spend handling the finances. All payments are automatically withdrawn and are deposited promptly. Communication with parents has increased to a very professional level. Our families love receiving updates throughout the day with pictures and videos of things their children are doing. We Love Brightwheel and would definitely recommend it to any size center.

Pros

Our center has been using Brightwheel for over a year now and we absolutely love it! I love the connection with parents through this software. Parents can stay up on how their child's day is going. I also like having the finances linked through the app. It is so convenient for parents. As an administrator it has become very user friendly and helps me to keep up on each class and ratios from my phone.

Cons

I do not like that any time I want a special report I have to submit it to be emailed. I would love to have access to more of the information as an administrator. This also goes with the financing I would like a little more control over when I send invoices dates on invoices etc. I also don't like how everything is alphabetized by first or last name. In the childcare industry birthdays are a great option to organize rooms as children move to the next room by their birthday and that is not a feature available on the app at this time.

PR
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Paul R.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Never Going Back

Reviewed 6 months ago

Clients love this system, teachers love this system, and I love this system.

Pros

I really appreciate most aspects of the communication system for staff and parent clients as well. I like the billing and account systems a lot. I appreciate that lesson plans, invoices, in real time teacher-parent communications are all in real time and at access to the parents at all times.

Cons

I wish there were a way to upload our curriculum goals ad objectives into the system in order to make lesson planning, learning observations and child assessments more connected and seamless. I also wish that there were a way to pause messaging overnight or weekends short of signing out. It would be great to be able to set an out of office on messaging.

HE
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Heather E.

Education Management, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Invaluable App for Educators and Families

Reviewed 5 years ago

Please refer to the above answers.

Pros

The ability to upload photos with descriptions as well as categorize them into subjects/learning domains. It was exciting for parents to see photos in real time. It was also SUPER helpful that accident reports could be added in real time. Altogether the BEST feature was not having to write up separate accident reports, messages or newsletters to different parents by email or phone calls. Guardians provide their email to administration so that photos, messages, accident reports and newsletters go to all responsible parties easily. Then everyone is on the same page.

Cons

It was challenging to go back into newsletter/messages to edit. Parents complained they couldn’t send messages freely without choosing one of the pre-made options of the app. For instance, a parent could send a message to say that their child woke up once during the night and had trouble falling asleep as a heads up to the teacher that the child may be tired or cranky. Instead they had to choose an option such as the child would be absent that day. Additionally there was a very limited number of characters for parents to use in messages. Was not able to upload video successfully after many attempts.

RB
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Rachel B.

Primary/Secondary Education, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Game changer for childcare providers!

Reviewed 5 years ago

Brightwheel is amazing and has definitely given our center an edge. When potential families find out we send pictures, updates, messages and general information throughout the day it often becomes the deciding factor in enrolling their child with us. It has given our teachers another way to connect with their families and build stronger, trusting relationships.

Pros

I love that brightwheel provides an "all in one" way to communicate to families and document daily activities. It's easy to use and our parents love it. What I like most about it is it has a two way messaging system so parents can send messages and staff can get right back to them. It completely eliminates the need for parents to have to try to get through by phone or email, they have direct access to their child's teacher.

Cons

One of the things I dislike about brightwheel is that the billing portion keeps changing. Our management staff will get used to how to do invoices and check reports and then once again the format will change. It definitely throws us off so it'd be nice for it to be figured out and kept that way.

MM
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Miranda M.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simply, but sometimes slow

Reviewed 3 years ago

Again, I truly appreciate having communication with my children's teachers throughout the day. We are a busy family and I work full-time, but this helps alleviate some worries and stress.

Pros

Our daycare provider uses this software and as a working Mom it is very nice to have the technology available to stay in touch throughout the day. It is fairly simple to use and when I did have a problem the support team returned my email quickly.

Cons

It is sometimes quite slow. There is a long delay when I check the kids in our their Dad picks them up. I don't often get notifications for 15 - 20 minutes later. This can cause unnecessary stress when worried about whether they got picked up on time or if they need assistance. I will also not utilize the payment features because it requires tiny deposits into my personal bank account just to set up a payment method. Seems like outdated technology and makes me nervous. Some other small issues I believe are due to the provider not utilizing the technology to it's full potential which is not a software issue, but may be something for Brightwheel to consider when evaluating the training offered to facilities.

MB
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Martha B.

Primary/Secondary Education, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brightwheel is the best!

Reviewed 7 years ago

Brightwheel has changed my life. I am a small licensed home daycare provider with 5 full time children from 3 families. Before Brightwheel I spent a minimum of 30 minutes a day writing in notebooks for my families. Every day I would jot down what we did, what they ate, how they slept and when they pooped. I also would take pictures and try to send them to the families on my phone, hoping every child...

Pros

Just the mere fact it exists in my world, it is amazing.

Cons

I'm not overly computer literate so I didn't realize there were certain things that I had to do on my computer and I couldn't do on my phone. I spent a couple of days feeling like a bit of an idiot until I figured that part out.